You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

24" iMac Screen Freezes since 10.6.3 update - pls help!

I don't know if this is just coincidence or not, but since updating my iMac to 10.6.3 it keeps on crashing. On 3 separate occasions today, whilst using my Mac the screen has gone completely black with thin white lines down it.....see pic below:

http://picasaweb.google.com/lh/photo/6SYzhCgVYEU5TBKqRfOQ1Q?feat=directlink

The fans and hard disk are still running but it will not respond to any keyboard or mouse presses - I simply have to turn it off by holding the power button in.
It will then restart as usual.

Anyone got any ideas? Do you think that if I was to re-install Mac OS X from my original install disk it could solve the issue?

Thanks

Darren

24" intel imac 2.8Ghz, Mac OS X (10.6.3)

Posted on Mar 31, 2010 2:43 PM

Reply
1,804 replies

May 8, 2010 9:02 AM in response to eldoctore312

I have similar problem too. Always having GPU Debug Info Start. Just used the Snow Leopard Install disk to revert to the 10.6 version. Hope it would not have so much hang issue...

(Actually I have waited very long until last month (I suppose the version now should be more stable) and install Snow Leopard. The experience was great originally, but suddenly it keeps hanging every day starting from late April. BTW, I do use a WD 1TB My Book external disk as well. )

May 8, 2010 10:24 AM in response to algaema

I'm afraid I'm not going to be much help to anyone. But I'm having identical problems to everyone in this forum. I have tried many of the suggestions to no avail. My screen freezes without warning. Mouse cursor moves but clicking and keyboard actions have no effect. No choice but to reboot. My question is, am I doing harm to my computer by not closing programs and shutting down properly ? I have been rebooting two or three times a day. I am getting afraid to do anything on my computer. It looks nice just sitting there but I need more. I'll have to wait for a fix. I'm just too nervous going backward and doing a reinstall as the likelihood that I will screw something up is better than 50/50. It seems that a quick fix patch is in order before the next build version. No ? How about it Apple ?

May 13, 2010 5:12 PM in response to Gruenhagen V

Update on my previous post.

11 days later, I picked my iMac from the apple store with a supposedly working graphics card. Everything was working yay!

But day later ... The nightmare started again. Freezes and graphic errors came back full force. Took it back to apple and again they said it must be the graphics card and apologized for give me a crappy replacement.

Since this is the second time I have had it in for repairs, they said my computer is going to be on a priority list, instead of taking 11 days to get a graphics card. =(

Off topic kinda ~
Ever since the 10.6.3 update I have been noticing a powerPC process called "translate" in the Activity Monitor which has been taking around 90% of my CPU. It appears from boot up and so far the only solution is to force quit it from the Activity Monitor.

May 28, 2010 7:08 PM in response to suid

I have been following this post, and watching for a solution to the "screen freeze". I also have the same issues since the last update.
I have talked to Apple three times. I have eliminated usb problems, re-installed OS X 10.6, PRAM reset and updated back to 10.6.3. The last person suggested to create a new user account, and log in to see if I get the freeze. So far, working great with the 10.6.3. There maybe an issue with an already installed application that is not compatible with the latest updates. My new user account opens up with just the basic Snow Leopard applications. Will check back in and give update. If this does not work, then I will try and go back to 10.6.2

May 29, 2010 2:24 AM in response to Eclipsethegalaxy

Hello,

Eclipsethegalaxy wrote:
I'm just too nervous going backward and doing a reinstall as the likelihood that I will screw something up is better than 50/50.


In relation to installing/reinstalling OS X;

It's easy.

All you need concern over is;

Backup all data you need/want. via Time Machine or your chosen method.
Ask yourself if you have everything you need backed up - Media, Documents, User Accounts, etc...
Ask yourself again...


Then it's usually as simple as popping the relevant disc in, clicking a few buttons and waiting a while.
Oh, I will add;
Pop OS X disc in.
Restart your Mac.
Hold 'C' on the keyboard as it boots.

or
Hold option key as it boots.
Select OS X disc from the boot menu that pops up.

When your computer finishes starting up from the disc, Choose your language.
Choose Disk Utility from the Installer menu.
Erase the system drive. (you could set it to write zero's over disc if you want a 'fresh' drive.)
Quit Disk Utility and carry on with fresh install.
Once Installed, restore your backups.


There are ways of making a .dmg image bootable from external drives and I suppose internal drives or partitions...
Yet I get no hints of you needing to go down this path.

May 29, 2010 6:11 AM in response to R C-R

R C-R wrote:

"GaBeech wrote:"
"There are ways of making a .dmg image bootable from external drives and I suppose internal drives or partitions…"

This part is not true. A running OS is required to mount a .dmg file as if it was a volume; thus, you cannot start up from one.


Sorry, I was not very clear there.

In the past I have made a bootable partition on an external USB drive 'from' a .dmg file, instead of burning it to a DVD/CD.

That's what I was aiming to convey by what I wrote.
Can't quite remember if I had to add a small file to the partition to make it visable to the EFI, if that's what you call the selection screen at option/boot.

I do know that when I first used it, it was displayed as the name of the disc. With DVD/CD logo.
Then after an OS reinstall, it was displayed as 'EFI Boot'. With a Hard Drive logo. (don't know why that happened, but it worked the same)

So to round up;
Instead of burning an image to DVD/CD, you can 'prepare' the contents of a bootable disc image to used from a hard disc/partition.
Save on media/optical drive wear and I suppose if using a fast drive/connection, it could be accessed faster than optical media. Also handy if you have no optical drive I reckon.

People may know how already. If not, I'm sure I could retrace my actions or you could have a quick 'Google'.

May 29, 2010 6:47 AM in response to GaBeech

I may be wrong.
Yet I'm thinking that in a situation where a user was to be undergoing a heck of a lot of installing/reinstalling of different versions of OS X to find/solve/eliminate problems/compatibility issues, then a bootable partition for each version of 'OS X Install Disc' could be created on an external drive.

i.e.: 10.5/10.6/10.6.3 etc...

It would take some time to prepare and I've just thought as typing this, I don't know if there is a limit to the amount of volumes the boot selection screen can access/display...
I might try it sometime, I might find it's more trouble than it's worth...
No harm in having an idea though...

PS. I've used an external USB Hard Drive... What's to say a USB Flash Drive could not be used?

May 29, 2010 7:08 AM in response to R C-R

R C-R wrote:
One thing to keep in mind about using clones of OS X install discs on HD partitions & similar mutable media is that they may become corrupted or otherwise changed in some way. Ideally, once created they should be mounted as read only, which is tricky to do at boot time.

I do not have much experience with these things, apart from using that USB drive a few times.

I don't know why I let my mind wonder into the possibilities either...
My iMac will not even power up at the moment...
Even if I could afford to buy another right now, I'd be in fear of having the best machine for 3 years and then having a large ornament.

24" iMac Screen Freezes since 10.6.3 update - pls help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.