iPad not syncing to iTunes

Question

Level 1

0 points

iPad not syncing to iTunes

I've tried everything. Restarted my Macbook, restarted the iPad, uninstalled then reinstalled iTunes and my iPad will not open up in iTunes. It will open up iPhoto, though, but I have no photos to import because I cant even set up the iPad into iTunes! So mad, can anyone help???

Macbook, Mac OS X (10.6)

Posted on Apr 3, 2010 7:20 PM

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Answer 1

Apr 3, 2010 7:26 PM in response to sarabones26

I'm assuming you're running iTunes 9.1. Is the iPad showing up in the Apple System Profiler? Are you direct connecting to the computer or going through a keyboard or hub?

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Answer 2

Apr 3, 2010 8:21 PM in response to fjfjfjfjfjfjdksllair

Same problem, on a late 2007 15" MacBook Pro, running 10.6.2 and iTunes 9.1. iPad connected straight to MBP using USB cable that came w/ the iPad.

When I plug the iPad into the MBP I get the 'arrow pointing to iTunes pic'. That's all that happens, though.

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Answer 3

Apr 3, 2010 8:23 PM in response to chuck5566

Load the App Store through iTunes to make sure it is connecting. If the iPad shows up in iTunes, perform a sync. That should fix the connect screen.

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Answer 4

G Newman

Level 1

25 points

Apr 3, 2010 8:45 PM in response to sarabones26

Ditto. I've restarted my MacBook Pro (2007), restarted the iPad, checked that iTunes is latest version (9.1) and can't get iPad to show up in iTunes. It shows up in iPhoto. The iPad screen keeps the same image suggesting I need to connect to iTunes. Really surprised no answer on this yet.

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Answer 5

pspen

Level 1

4 points

Apr 3, 2010 9:21 PM in response to G Newman

And ditto again. Having precisely the same problem described above. Have taken all recommended steps. Incredibly frustrating. Appreciate any suggestions/help.

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Answer 6

Apr 3, 2010 9:28 PM in response to sarabones26

Having exactly the same issue here. Tried to sync with two Windows 7 computers running the latest iTunes.

iTunes doesn’t seem to see iPad. On iPad I get the picture of the UBS cable pointing to the iTunes icon

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Answer 7

Apr 4, 2010 9:29 AM in response to sarabones26

I had the same problem, iPad would not talk to my itunes. I "updated" itunes. iTunes version said "9.0"....hmmm...still not "9.1" even though that is what it was suppose to "update" too. So, I uninstalled iTunes as per the Apple support page "Removing iTunes for Mac OS X". I then downloaded and installed iTunes 9.1 (again). This time iTunes said the version number was "9.1". And my iPad connected ok.

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Answer 8

Jason L

Community Specialist

Apr 5, 2010 9:27 AM in response to sarabones26

Hi,

Try reinstalling the latest version of iTunes from here: http://www.apple.com/itunes/download/.

If the issue persists, try the general tips in one of these articles:
Mac owners: http://support.apple.com/kb/TS1591
PC owners: http://support.apple.com/kb/TS1495

-Jason

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Answer 9

ruppr01

Level 1

0 points

Apr 5, 2010 8:09 PM in response to Jason L

I tried every tip and have even uninstalled and reinstalled ITunes 3 times now. Still cannot get ITunes to recognize IPad. Apple support unable to help. Real irony here. Ipad is hyped as easy tool but I have never had such difficulty with technology in my whole life.
.

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Answer 10

Apr 5, 2010 8:10 PM in response to ruppr01

Have you tried on another computer to make sure it's not something wrong with your specific setup?

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Answer 11

ruppr01

Level 1

0 points

Apr 5, 2010 8:13 PM in response to fjfjfjfjfjfjdksllair

I plan to use my daughter's computer tomorrow. If it Ipad works on hers, then yes, I have a setup problem. But unfortunately, knowing I have a problem with setup does not identify what the setup problem is. That's what is so frustrating about this.

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Answer 12

Apr 5, 2010 8:18 PM in response to ruppr01

It's all part of isolation, which is the key to troubleshooting. If you know it works on another computer then you won't waste time taking it to the Apple Store. Once you've isolated it I'd recommend starting a new thread here so you can get direct attention from someone with more Windows knowledge than I have.

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Answer 13

ruppr01

Level 1

0 points

Apr 5, 2010 8:27 PM in response to fjfjfjfjfjfjdksllair

I have already pretty much assumed that my IPad will work on another computer. So my intent is simply to be honest when I continue my dialogue with Apple support; i.e. yes, to their question whether it works on another computer. I do like your suggestion to open up a new thread. By the way, my IPod works fine. Strange isn't it?

Thanks for listening and thanks for your suggestions.

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Answer 14

Apr 5, 2010 8:30 PM in response to ruppr01

If your iPod works then who knows. I'll subscribe to your user profile so when you post I'll see it. I'm interested to see how it all turns out.

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Answer 15

AKG8R

Level 1

16 points

Apr 5, 2010 8:55 PM in response to sarabones26

Have you tried doing a soft reset on the iPad? It's done the same way as the iPhone & iPod Touch. Hold down the power button [@ the top of the iPad} along with the home button until you see the apple icon.

I had the same problem with one of the iPads in the office. It wouldn't show up on the computer. Of course you should be running iTunes 9.1. But did the soft reset and it popped right up in iTunes.

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