Am I the only one who didn't receive my iPad - supposedly delivered via UPS today? No email, notice, or communication of any kind. Seems sorta strange.
Mac Pro,
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Nikon D700, Lightroom2 Aperture2, CS4
Tracking number on the UPS website give you any more info? Sounds really annoying. As soon as I get a tracking number on anything I order online, no matter how small, I check daily. Then I add the expected delivery date in iCal. Wow, I'm totally OCD.
I'll check it all out on Monday. I still think it's Apple's responsibility though. I work for a bank. If a vendor fails to load cash into an ATM and clients can't get $$$$, it's the bank's issue - not the vendors!
Pre-ordered my iPad, which helps Apple plan inventory, production and logistics costs. Apple Store website advertised 4/3 arrival, order said 4/3 arrival, order confirmation said 4/3 arrival. On Saturday afternoon UPS tells me, when I finally get tired of waiting and call them, they can not deliver to me on Saturday. It will be delivered on Monday. A whole Saturday wasted, and now a whole Monday wasted (unplanned vacation day lost). All could have been avoided with a simple notice from Apple that they would ship via UPS, and Saturday 4/3 arrival may not be available. I would have happily picked up in the Apple Store, which happens to be 70 miles away. Inexcusable from Apple, simply the worst service for a new product launch. I am glad my pre-order helped them control costs, and that Apple could care less about me as a customer. People walked into Apple Stores and Best Buy to buy their new iPad, yet i still sit waiting, and I helped Apple by pre-ordering? Very disappointed and upset with Apple's service.
Apple are not a bank though and they do not put cash in any machines so the analogy is about as wrong as it can be. Your disappointment is misplaced - blame the carrier if anyone.
If they're at fault, Apple can request a refund of their shipping cost; unfortunately that's UPS' sole responsibility if it just didn't get delivered.
Obviously if it was delivered to a wrong address (this
can happen), it's UPS' entire responsibility to replace the unit if they can't get it back from the address to which it was delivered (in which case Apple would likely file a claim and send you a new unit.)
Regardless of who's fault it is...I purchased my iPad from Apple, not UPS. So it's Apple's responsibility to ensure their customers are satisfied. I am sure Apple will apologize on Monday and make it right. But the issue remains, Apple did not deliver on their promise and they should rightfully be held accountable. After all Apple chose the delivery vendor, we did not.