Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone will not sync to itunes

i recently got a new laptop i installed the latest version of itunes 9.0.1 i think . then i tried to sync my iphone 3g to the new laptop . i backed up the iphone & restored it to factory setting now it will not sync i keep getting this message .
itunes was unable to load provider data from sync services reconnect or try again later .
ive tried unistalling , ive tried to install earlier itunes nothing wrks & now i have lost all my contacts pictures apps etc .
i think this is a complete joke & a disgrace that apple can let this happen & do nothing about it . as i see im not the only one this has happened to .

is there anybody out there who has any idea losing all my contacts is a total disaster
thanx

hp, Windows 7

Posted on Apr 7, 2010 4:25 PM

Reply
22 replies

Apr 11, 2010 8:06 PM in response to cotty01

Hi, i'm having a similar problem but i have a macbook aluminum unibody. i just upgraded to snow leopard too. Does that have anything to do with this? i restarted after downloading all of these updates but still no joy. i already upgraded the software to whatever the recent one is. Does anyone know any suggestions besides what i've already done?

Apr 11, 2010 8:55 PM in response to Kat569

I have resolved the issue! I will definitely be sending Apple a note on this one. It is most definitely the current version of iTunes. I removed everything iTunes-related from the computer, using the directions provided on this site; I then went to oldapps.com and downloaded a 64-bit version from seven months ago (9.0.1, I believe). I installed it and plugged in the iPhone, and it WORKED! Be sure you remove the current version from your computer in the order suggested (and in addition to following the directions suggested on this forum, also remove the iTunes library folder as older versions will not access a library created by a newer version).

Apr 11, 2010 9:05 PM in response to Kat569

I know that many of you have experienced this problem, as well as the problem with Outlook sync. Many have said it has to do with the latest version of iTunes and I admit I have no doubt you know what you are talking about. However, I have to say I have a newer PC running the latest version of Vista Home Premium-64bit, Outlook 2007 and that latest version of iTunes 9.1.0.79. I have a 3G iPhone with firmware 3.1.3. I have had no issues whatsever in syncing my iPhone nor none with Outlook.

I'm not denying your issue, however there has to be something else in combination that is causing this. Another poster in another thread swore that copying a particular file to a different directory fixed it. Another said adding information to the Path statement fixed it. Many have replied to both stating it didn't work for them as well. I checked the path statement in my computer, I've also checked for the file in the directory stated in the other post. My computer does not comply with either of those, yet it still works perfectly. I agree there is an issue, however I don't believe there is a "cure all" for each and every computer. I cannot be sure of a common issue here as to why some work and some don't, and for every post I see, there has to be at least that many people that aren't having problems.

Just my opinion, and I felt I needed to share that.

iphone will not sync to itunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.