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iTunes declining incorrect billing information when its indeed correct

I have been using my iTunes account with the same credit card information now for a couple of years..i did change my address back in october but since then have been downloading content on iTunes as well as with my apple TV with no hitches whatsoever. Until 2 days ago i get a message that my billing information is not correct..after verifying the information several times and trying to purchase music each time i am told the information is still not correct..after calling my financial institurion to check they say they see the authorizations (12 of them) from iTunes yet still doesnt work...iTunes customer support rec i remove card and re-enter the information..still doesnt work...iTunes then tells me that i need to use a different card because they are not able to get the info back from my banks servers..so now i am in the middle of my bank telling me its itunes problem and itunes telling me its my bank...can anyone offer any help?

dell, Windows XP

Posted on Apr 8, 2010 12:04 PM

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Posted on Sep 7, 2018 1:06 AM

I have exactly the same problem with my VISA-card. Does anyone knows anything about this?
112 replies

Nov 4, 2013 10:01 AM in response to Jade747

iTunes is declining my new card on account that the details are wrong, even though I put them in correctly. Admittedly my old debit card was only used for iTunes cause I'm a teenager with zero income, but I switched banks because my old bank failed to send me a new debit card after mine expired, and so I switched banks after six months and countless painfully fruitless visits to the local branch. I've switched to a reputably more reliable bank and now this rubbish is happening. I'd kind of like my payment details to be correct and up to date, if that's not too much trouble, Apple?!

Apr 9, 2015 2:06 AM in response to billyb1212

I have also had this problem now, I recently added my Visa debit card to my account for a in-app purchase, however apple never took the payment for £2.99 in-app purchase, instead they have charged £1.58 to my account, I now cannot update any apps on my phone and it is beginning to frustrate me. I am very interested to find out why they have not took the actual payment and why it is now telling me my billing information is incorrect after many attempts to re-enter the information which was initially correct, it also won't let me delete this payment method. If Apple don't sort this situation I will become extremely frustrated and p*ssed off with Apple.

Apr 9, 2015 3:08 AM in response to KJK1234

If I understand things you had some store credit before you started. This would be used in preference to any payment card so I assume that £1.58 was taken, clearing the account. The remaining £1.41 should be taken from your debit card but that isn't working. They won't want you to remove a method of payment until the account is cleared. Examine your debit card statement carefully. Usually there is some minor difference in the details such as using Rd. or Road in the address that explains why the two don't match. If you amend the details it should start working. Workarounds would be to use a different debit/credit card, or an iTunes voucher.


This is a user support forum, Apple are not going to take any action as a result of you posting here.


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iTunes declining incorrect billing information when its indeed correct

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