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iTunes not detecting iPhone

I've had my iPhone 3G for almost 2 years now and have never had an issue with it. 2 weeks ago I built a new PC. My iPhone was working fine until yesterday. When I plug in the phone, Windows sees it, but iTunes does not. iTunes will actually lock up for a few minutes. My Macbook sees it, my wife's Vista machine sees it. My current PC is Windows 7 64-bit with an Asus P6X58D Premium mother board.

Here's the troubleshooting steps I've tried:
-Uninstalling and reinstalling iTunes
-Downgrading to older versions of iTunes
-Rebooting the iPhone
-Using all 6 USB ports on the motherboard
-Updating the USB drivers on the motherboard
-Installing a PCI USB card
-using 3 different iPhone/iPod cables
-Stopping and Starting the apple device service
-Deleting the iphone from the device manager

Any suggestions on what to try next? I was considering restoring the phone, but it works on other computers, so I think it's something with iTunes or Windows that's causing it. I had been running windows 7 since it came out with no problems. The only thing to change is my mobo and CPU, but even that worked for 2 weeks.

Message was edited by: DigitalFirefly

iPhone 3G, iPhone OS 3.1.3

Posted on Apr 8, 2010 4:12 PM

Reply
21 replies

Apr 23, 2010 9:27 AM in response to Adrian Bosch

I'm having the same issue. Windows 7 64-bit on an Asus Maximus Formula....Asus seems to be the common denominator. 9 times out of 10 restarting the "Apple mobile device" service corrects the problem, but this is quite an annoyance. Also, only my iPhone is impacted (not seen from one sync to another). My iPods all sync without issue. When the service restart doesn't work a full reboot usually is what it takes.

All the more reason for an "over-the-air" sync with iTunes via Wi-fi. 🙂

iTunes not detecting iPhone

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