Previous 1 2 Next 16 Replies Latest reply: Aug 29, 2010 8:43 AM by virux
tediknight Level 1 (0 points)
hopefully i can find some help here.

whenever i plug my phone in via my USB cable my iTunes won't recognize it and it doesn't show up in the devices area.

I've tried a few of the suggestions i found on here but none seem to be working.

thanks in advance


HP, Windows XP
  • Koxxwhitewidow Level 1 (0 points)
    did you try holding top and home buttons till it shuts down then hold home button and plug in the usb cable that goes to your computer while your holding it in and put it in recovery if nothing else works this will put it in recovery mode so you can restor you phone.
  • tediknight Level 1 (0 points)
    Hi KWW,

    thanks for your prompt reply and help. however it didn't work....

    iTunes still says no iPhone found...

    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Hewlett-Packard HP Pavilion dv6000 (RN907UA#ABL)
    QuickTime 7.6.6
    FairPlay 1.7.16
    Apple Application Support 1.2.1
    iPod Updater Library 9.0d11
    CD Driver
    CD Driver DLL
    Apple Mobile Device
    Apple Mobile Device Driver
    Bonjour (214.3)

    iTunes Serial Number EBEAAA69938B018F

    Current user is an administrator.
    The current local date and time is 2010-04-09 22:48:05.
    iTunes is not running in safe mode.

    Video Display Information

    NVIDIA GeForce Go 6150

    ** External Plug-ins Information **

    No external plug-ins installed.

    ** iPod/iPhone Connectivity Tests **

    iPodService is currently running.
    iTunesHelper is currently running.
    Apple Mobile Device service is currently running.

    Universal Serial Bus Controllers:

    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard Enhanced PCI to USB Host Controller. Device is working properly.

    FireWire (IEEE 1394) Host Controllers:

    OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

    Most Recent Device Not Currently Connected:

    iPhone 3G running firmware version 3.1.3
    Serial Number: 84917RXBY7H

    ** iPhone/iPod Touch Sync Tests **

    No iPhone or iPod found.
  • Koxxwhitewidow Level 1 (0 points)
    Hrm well ill ponder at it a little more but i dont see a reason as to why it wouldent recognise is your itunes up to date aswell?
  • tediknight Level 1 (0 points)
    ok, turns out i wasn't recovering it properly but when i did, my system was still unable find the hardware
  • tediknight Level 1 (0 points)
    yes. ive uninstalled and reinstalled and have the latest version
  • Koxxwhitewidow Level 1 (0 points)
    that's odd... hrmm ive been trying to figure mine out all day aswell lol im allways having troubles with this stupid thing but i love it none the less but ill love it more once its working again but thats unusual it cold be drivers, itunes needs an update or maybee something else but i cant think of any other reasons.
  • tediknight Level 1 (0 points)
    ok. thanks again!
    hopefully there are others who have had this issue and can help us out!

  • demona Level 1 (0 points)
    My problem is also similar one.
    I have problems in syncing and battery went off. I had installed few apps directly by double clicking from saved folder(apps were already downloaded, i also installed 2 battery monitoring apps)

    While connected to itunes, it would suddenly show connection lost and reconnect again after every few minutes. I thought the problem was with laptop or itunes so i tried charging from electricity connection but didnt work. I found the iphone was heated and also saw some black spots(as if fused) on the USB charger connection port.

    i tried entering DFU mode but that dont work either since the battery is zero. It shows connect to charge battery alert and goes blank.

    Is the battery gone dead or ther eis other software issue?
    Pls help!!!!!
    Many thanks for your time.
  • tediknight Level 1 (0 points)
    as the mighty mouse theme song says "here i come to save the day!!!"

    just got off the phone APple Care, Ellen was a great help. she said you have to remove 5 different porgrams from you computer then reinstall iTunes...

    here are they programs and you have to delete them in order

    Use the Control Panel to uninstall iTunes and related software components in the following order:

    Apple Software Update
    Apple Mobile Device Support
    Apple Application Support (iTunes 9 or later)

    once i did this, i installed the latest iTunes and all was well!!
  • tediknight Level 1 (0 points)
    you have to delete 5 programs to solve this issues. nothing too major, just a few programs that need to be deleted when uninstalling and reinstalling iTunes
  • clinqed Level 1 (0 points)
    Hi, I did all the suggestions on the support site, upgraded to XP Service Pack 3, restarted the phone, turned off wifi on both phone and notebook, uninstalled all the apple software in the order that they said (although I have Bonjour in another application but it doesn't show up in Control Panel).

    None of this works. The phone is charging when connected to the USB port, but it appears as an external drive and not as an apple device or iphone.

    All this was working fine before and it just stopped one day.

    The new itunes 9.2 which I reinstalled recognizes my ipod Video but just won't recognize iphone. I want to upgrade the phone OS and now I simply cannot do it as you need itunes.

  • mdembe Level 1 (0 points)
    l have the same problem,, my iphone 3g is not being recognised either. l dont know what to do, l just turned it off thats all. waiting on apple to see wat they got...
  • gordonclark01 Level 1 (0 points)
    I just wanted to add that I have had the same problem. I'm on WinXP Pro SP3 with an iPhone 3G and I've reinstalled iTunes a ton of times. I'm currently at
    I had this problem and got my phone working once by deinstalling everything apple related using control panel, then deleting the c:\program files\common files\apple directory, then rebooting the computer, then reinstalling itunes.
    However, the next time I connected my phone, it wasn't recognized again.
    So, as of today, I'm stuck.
    I also just received my iPhone 4, and that isn't recognized either.

    I think it's important to note that my computer recognizes it because in device manager, it shows up as a camera and as an apple mobile device. It also charges just fine. Last but not least, my iPod 5g works just fine with iTunes.

    As with many others here, I've been through all the troubleshooting steps recommended by Apple and nothing seems to help (msconfig included).

    So, I'm very interested in anything that any of you might find, and I'll make sure I share my findings as well.
  • JohnATM Level 1 (0 points)
    Any news on fixing this problem yet?
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