User profile for user: Max Powley
Max Powley Author
User level: Level 1
15 points

Problems with Safari: graphical glitches + flash scrolling errors

Hi

There are strange things going on with my Mac and its Safari browser. 2 main problems:

1) Whenever I drag a tab off the tab bar to create a new window, this happens. A graphical glitch that just sticks and won't move at all:

http://img231.imageshack.us/img231/7821/screenshot20100412at215.png

2) Under Adobe Flash 10.1 (RC), Safari sometimes refuses to scroll through any embedded flash. For example, scrolling down a page with the two finger gesture, if the cursor meets a piece of flash content, it refuses to continue scrolling - I have to move the mouse somewhere else and continue.

Does anyone know what might be going on?

Thanks in advance! 🙂

MacBook Pro, Mac OS X (10.6.3), Safari 4.0.5, Flash 10.1 (RC)

Posted on Apr 12, 2010 1:59 PM

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27 replies
User profile for user: Carolyn Samit
Carolyn Samit
User level: Level 10
165,725 points

Apr 12, 2010 2:04 PM in response to Max Powley

HI Max,

1) Whenever I drag a tab off the tab bar to create a new window, this happens. A graphical glitch that just sticks and won't move at all:


From the Safari Menu Bar, click Safari / Empty Cache. When you are done with that...

From the Safari Menu Bar, click Safari / Reset Safari. Select the top 5 buttons and click Reset.

Under Adobe Flash 10.1 (RC), Safari sometimes refuses to scroll through any embedded flash.


Uninstall then reinstall a new copy of the Flash plugin.

Uninstall Flash

Install Flash

Flash Player support on 64-bit operating systems

Try running in 32-bit mode if it's set for 64. Right or control click the Safari icon in the Applications folder, then click: Get Info In the Get Info window click the black disclosure triangle next to General so it faces down. Select 32 bit mode. Also, (in that same window) make sure Safari is NOT running in Rosetta.

Then repair disk permissions...

Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.










Carolyn 🙂
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User profile for user: Max Powley
Max Powley Author
User level: Level 1
15 points

Apr 12, 2010 4:16 PM in response to Carolyn Samit

Hi

OK, I did as you said but the issue is still happening. However, I think I may have pinned down when it started happening. Earlier today I visited the online store at adobe.com and it had a strange slate coloured scroll bar instead of the usual Aqua one. Since then, Safari has been all screwy.

I can't think of anything else - would resetting the .plist help?

Thanks again for all your help Carolyn! 🙂
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User profile for user: Carolyn Samit
Carolyn Samit
User level: Level 10
165,725 points

Apr 12, 2010 5:02 PM in response to Max Powley

would resetting the .plist help?


It's worth a try.

Go to the Safari Menu Bar, click Safari/Preferences. Make note of all the preferences under each tab. Quit Safari. Now go to ~/Library/Preferences and move this file com.apple.safari.plist to the Desktop. Relaunch Safari. If it's a successful launch, then that .plist file needs to be moved to the Trash.

Relaunch Safari.

Thank you for the star.









🙂
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User profile for user: Max Powley
Max Powley Author
User level: Level 1
15 points

Apr 12, 2010 5:15 PM in response to Carolyn Samit

That didn't work either! 😟

Here's a list of the installed plug-ins incase there's something not right there:

Flip4Mac Windows Media Plugin 2.3
The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime. — from file “Flip4Mac WMV Plugin.plugin”.
MIME Type Description Extensions
video/x-ms-asf Windows Media Video asf
video/x-ms-asx Windows Media Playlist asx
audio/x-ms-wax Windows Media Playlist wax
application/x-mplayer2 Windows Media Plugin
video/x-ms-wmp Windows Media Video wmp
video/x-ms-wmx Windows Media Playlist wmx
video/x-ms-wm Windows Media Video wm
video/x-ms-wvx Windows Media Playlist wvx
video/x-ms-wmv Windows Media Video wmv
video/x-ms-asf-plugin Windows Media Plugin
audio/x-ms-wma Windows Media Audio wma
application/asx Windows Media Plugin
Flip4Mac Windows Media Web Plugin 2.3
The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime. — from file “Flip4Mac WMV Plugin.webplugin”.
MIME Type Description Extensions
video/x-ms-asf Windows Media Video asf
video/x-ms-asx Windows Media Playlist asx
audio/x-ms-wax Windows Media Playlist wax
application/x-mplayer2 Windows Media Plugin
video/x-ms-wmp Windows Media Video wmp
video/x-ms-wmx Windows Media Playlist wmx
video/x-ms-wm Windows Media Video wm
video/x-ms-wvx Windows Media Playlist wvx
video/x-ms-wmv Windows Media Video wmv
video/x-ms-asf-plugin Windows Media Plugin
audio/x-ms-wma Windows Media Audio wma
application/asx Windows Media Plugin
Silverlight Plug-In
3.0.50106.0 — from file “Silverlight.plugin”.
MIME Type Description Extensions
application/x-silverlight Microsoft Silverlight xaml
application/x-silverlight-2 Microsoft Silverlight xaml
Shockwave Flash
Shockwave Flash 10.1 r53 — from file “Flash Player.plugin”.
MIME Type Description Extensions
application/x-shockwave-flash Shockwave Flash swf
application/futuresplash FutureSplash Player spl
Facebook Plug-In
http://www.facebook.com/fbplugin/ — from file “fbplugin 1_03.plugin”.
MIME Type Description Extensions
application/x-facebook-plugin 1_03 Facebook Plug-In
Java Plug-in for Cocoa
Java Switchable Plug-in (Cocoa) — from file “JavaPluginCocoa.bundle”.
MIME Type Description Extensions
application/x-java-applet;version=1.1.3 Java applet
application/x-java-applet Basic Java Applets javaapplet
application/x-java-applet;version=1.2.2 Java applet
application/x-java-applet;version=1.5 Java applet
application/x-java-applet;version=1.3.1 Java applet
application/x-java-applet;version=1.3 Java applet
application/x-java-applet;version=1.1.2 Java applet
application/x-java-applet;version=1.1 Java applet
application/x-java-applet;jpi-version=1.6.0_17 Java applet
application/x-java-applet;version=1.2.1 Java applet
application/x-java-applet;version=1.4.2 Java applet
application/x-java-applet;version=1.6 Java applet
application/x-java-applet;version=1.4 Java applet
application/x-java-jnlp-file JNLP Applications jnlp
application/x-java-applet;version=1.1.1 Java applet
application/x-java-applet;version=1.2 Java applet
Microsoft Office Live Plug-in
Office Live Update v1.0 — from file “OfficeLiveBrowserPlugin.plugin”.
MIME Type Description Extensions
application/officelive Office Live Update v1.0
Loki Plugin
Loki Plugin v.3.1.0.05 — from file “Loki.plugin”.
MIME Type Description Extensions
application/x-loki Loki Plugin
QuickTime Plug-in 7.6.6
The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site. — from file “QuickTime Plugin.plugin”.
MIME Type Description Extensions
video/mp4 MPEG-4 media mp4
audio/x-ac3 AC3 audio ac3
audio/x-midi MIDI mid,midi,smf,kar
video/x-m4v Video (protected) m4v
application/x-sdp SDP stream descriptor sdp
application/x-rtsp RTSP stream descriptor rtsp,rts
image/tiff TIFF image tif,tiff
video/3gpp2 3GPP2 media 3g2,3gp2
image/jpeg2000 JPEG2000 image jp2
audio/mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
image/x-quicktime QuickTime image qtif,qti
audio/mpeg3 MP3 audio mp3,swa
application/sdp SDP stream descriptor sdp
application/x-mpeg AMC media amc
image/x-macpaint MacPaint image pntg,pnt,mac
video/mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/x-msvideo Video For Windows (AVI) avi,vfw
audio/aac AAC audio aac,adts
audio/amr AMR audio amr
video/sd-video SD video sdv
audio/x-gsm GSM audio gsm
audio/x-caf CAF audio caf
image/x-jpeg2000-image JPEG2000 image jp2
audio/3gpp 3GPP media 3gp,3gpp
audio/mp3 MP3 audio mp3,swa
video/avi Video For Windows (AVI) avi,vfw
image/x-targa TGA image targa,tga
image/png PNG image png
image/x-tiff TIFF image tif,tiff
audio/mp4 MPEG-4 media mp4
image/jp2 JPEG2000 image jp2
audio/x-aiff AIFF audio aiff,aif,aifc,cdda
video/x-mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/3gpp 3GPP media 3gp,3gpp
audio/x-mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/x-aac AAC audio aac,adts
audio/mid MIDI mid,midi,smf,kar
audio/3gpp2 3GPP2 media 3g2,3gp2
audio/midi MIDI mid,midi,smf,kar
audio/x-wav WAVE audio wav,bwf
video/quicktime QuickTime Movie mov,qt,mqv
audio/x-mp3 MP3 audio mp3,swa
audio/x-mpeg3 MP3 audio mp3,swa
image/x-bmp BMP image bmp,dib
audio/x-m4a AAC audio m4a
audio/ac3 AC3 audio ac3
image/pict PICT image pict,pic,pct
audio/x-m4p AAC audio (protected) m4p
image/x-png PNG image png
image/x-pict PICT image pict,pic,pct
image/x-sgi SGI image sgi,rgb
audio/x-m4b AAC audio book m4b
video/flc AutoDesk Animator (FLC) flc,fli,cel
audio/aiff AIFF audio aiff,aif,aifc,cdda
video/msvideo Video For Windows (AVI) avi,vfw
audio/basic uLaw/AU audio au,snd,ulw
image/jpeg2000-image JPEG2000 image jp2
audio/wav WAVE audio wav,bwf
audio/vnd.qcelp QUALCOMM PureVoice audio qcp,qcp
iPhotoPhotocast
iPhoto6 — from file “iPhotoPhotocast.plugin”.
MIME Type Description Extensions
application/photo iPhoto 700
Quartz Composer Plug-In
Web Kit plug-in that renders Quartz compositions. — from file “Quartz Composer.webplugin”.
MIME Type Description Extensions
application/x-quartzcomposer Quartz Composition qtz

Message was edited by: Max Powley
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User profile for user: Carolyn Samit
Carolyn Samit
User level: Level 10
165,725 points

Apr 12, 2010 6:22 PM in response to Max Powley

Ok...

Shockwave Flash 10.1 r53 — from file “Flash Player.plugin”. The plugin is outdated. Uninstall then reinstall the Flash Player plugin.


Uninstall Flash

Install Flash

Relaunch Safari... if it crashes or you have scrolling problems, then go here for trouble shooting 3rd party plugins or input managers which might be causing the problem.

Safari: Add-ons may cause Safari to unexpectedly quit or have performance issues











Carolyn 🙂
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User profile for user: Max Powley
Max Powley Author
User level: Level 1
15 points

Apr 13, 2010 4:10 AM in response to Max Powley

OK, I've tried everything suggested and I've basically reset the entire browser but it's still having these problems! 😟

This is the website that I think caused the problem: https://store1.adobe.com/cfusion/store/index.cfm?store=OLS-US&storeRegion=US&nr= 0&promoid=FCRWM#loc=enus&view=olscat&catID=SPECIALS&store=OLS-US

Notice the unusual scrollbar...

http://img202.imageshack.us/img202/5781/screenshot20100413at120.png

Thank you all so much for your help!

Message was edited by: Max Powley
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Problems with Safari: graphical glitches + flash scrolling errors

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