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Cannot Get mail - the connection to the server " " failed

Hi,
I tried to configure email on the new iPad. I have connection to the internet via wifi and can reach web mail. But however I try to configure email every time I got message that "Cannot Get Mail - the connection to the server "xxx" failed. I'm 100% sure that all information such a server, user name and password are correct because I'm using this account also in my MacBook.
Can somebody help me? Why I cannot configure mail in my iPad successfuly? Does it work with servers which I got from provider or it is necessary put something special?
Thanks for any help.

Posted on Apr 15, 2010 5:36 AM

38 replies

GeeNZ1

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Aug 15, 2013 2:16 AM in response to Hillispa

Switching wifi on and off worked for me on the iphone 4. Started expericing problems with my hotmail on my iphone and ipad today. tried deleting and adding accounts both as microsoft exchange other and hotmail and nothing but wifi on and off. Bingo!!

Ivanss

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Aug 15, 2013 8:22 PM in response to Caramel44

Thanks,

Ivanss

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Aug 15, 2013 8:21 PM in response to Caramel44

Caramel44 wrote:

This worked for me - at least for a hotmail a/c, first, delete your hotmail account from your ipad. Then Add Account, but don't choose Hotmail, choose OTHER, then put in your hotmail info. Problem was solved!!🙂

Thanks, worked for me on iphone.

Mzbl6

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Jan 29, 2014 7:16 PM in response to Albi19

I had the exact same problem and come to find out someone changed the date in my settings which made it not current and I couldn't receive my mail. I went into the settings and corrected the date then turned my iPad off and back on and that fixed it. I hope this helps!

Jan 29, 2014 7:20 PM in response to Albi19

Worked for me.

mhlguru

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Feb 1, 2014 10:55 AM in response to Albi19

This just happened to me last night going from Jan 31st to Feb 1, 2014 for my Yahoo acct. I just deleted it from my iphone 4S, and then just Added the Yahoo acct again. I now get mail once again.

MaryAIN

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Feb 20, 2014 7:07 AM in response to Albi19

I had been hacked and changed my pw, but could not get email. I went into setting/email and had to update pw to my NEW pw... Duh!

Mar 5, 2014 9:09 PM in response to Albi19

After mucking around for hours, with the iPad Mini - with Telstra Support etc, (can't vouch for iPad) I can confirm that when you experience an "unable to connect to pop.this.that - verify user name etc" even when the settings are known to be good (on a PC using Outlook, an iPhone)

Ensure IOS is updated (IOS 7.0.6) as of March 6th, 2014
Turn off WIFI even it is not being used
Delete the mail account
Turn the iPad back on - ensure WIFI is still off
Recreate the Mail Account as POP
Say Yes - do not use SSL as required
Get your Ticks!
Open Mail - and all should be Ok.
Turn WIFI on, but don't connect - i.e. still using 4G - all still Ok
With WIFI on - and connected - Still Ok.
Of course Send - all still Ok.

Wow. This could potentially cost my client much more than the value of the iPad!

Apple?

Cannot Get mail - the connection to the server " " failed