Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

2.4GHz Core i5 - Frequent hangs in multiple apps, no console message

So, here's what I'm experiencing. It's pretty easy to describe because I haven't been able to find any common element, which is why I am here.

These are *the facts*:

~ (added) I forgot the most important part! My old C2D was working flawlessly, and there's nothing on this new laptop that wasn't on my C2D, except the security update that was released a short while ago.

~ I get fairly frequent beach balls, in multiple applications. These far exceed (in both frequency and duration) what would be considered normal, and what was normal on my 2.4GHz C2D.

~ I get fairly frequent system hangs, originating in multiple applications (which usually starts as a beach ball). In this scenario, everything literally stops, excepting my mouse cursor will still move. I have no visual feedback from anything on the screen at all, and the laptop does not appear to accept or queue any keyboard, trackpad or mouse input.

~ I have not seen any consistent console error message associated with this. In fact, oftentimes there are no messages in the last several minutes prior to and following the phenomenon.

~ I freshly installed the machine upon receipt, and later realized that it had actually only performed an archive and install. I have reset the PRAM, performed a disk repair, and ran a full Cocktail. I have also ran Techtool Deluxe and the hardware test, all with no errors. None of these seemed to have any affect at all.

~ I have tried picking and choosing applications to have running, and to have closed. I have tried turning off the hard disk sleep. I have tried turning off the automatic graphics switching. None had any affect.

~ My resource usage when this occurs varies from very little, to very much. CPU and RAM, at the least, don't appear to be related.

Alright. Now that we have the facts out of the way, let's get to some more obscure *observation and speculation*:

~ This seems to occur in greater frequency when: playing World of Warcraft, shortly after waking from sleep, or when performing large file transfers. However, it also occurs when none of the above are true. Could this indicate that it is related to the hard drive?

~ It almost seemed like this was related to specific software, but as I noted above, I've tried every combination of apps imaginable, and the problem persists.

~ I have seen on two occasions, an error message in console that is generated by different applications (notably Safari and Mail), called INSERT-HANG-DETECTED. If I get the error again I'll post it here, but the error is already out of my logs. In any event, it has not occurred with regularity, but I thought it was worth mentioning.

----------

The biggest mystery to me in all this is that console reports nothing when this happens. It seems like something so severe that it causes the entire system to hang would at least generate a message.

I am at my wit's end on troubleshooting this, beyond just taking days or weeks to try to pin down a cause. I just spent an entire day Monday getting this laptop set up, and I am truly loathe to reinstall.. again.

Any help or advice is appreciated, including any assistance with troubleshooting, or anyone who can report the same phenomenon. These new i5 processors are amazingly fast on benchmarks, but may as well be the slowest processors on earth if my computer keeps hanging like this.

MacbookPro6,2, Mac OS X (10.6.3), HR Glossy Display

Posted on Apr 21, 2010 8:01 AM

Reply
441 replies

Jan 28, 2011 2:59 AM in response to iRuney

Any update on this?
Just replaced my few months old i7 MBP by a brand new one, and now, a few days later, I'm getting the same hangs / freezes. I just don't know what to do, it's so hard working on a computer hanging every 5 minutes for 2 minutes approximately.

Oh, and sadly Spaaarky's fix doesn't work for me... How can this issue not be resolved by Apple after all this time?

Message was edited by: mindsclosure

Mar 3, 2011 10:05 AM in response to iRuney

Just thought I would chime in here since I'm in the midst of getting this sorted out.

I have a mid-2010 MacBook Pro 2.4 GHz Intel Core i5 with 320 GB Hitachi HTS545032B9SA02 hard drive.

I took it in about a month ago (early January) and had a **** of a time recreating the issue for them, but eventually they saw it happen. I also had some video of it happening which helped.

They ran some tests on the hardware and nothing came back except it took a while to recognize the logic board, which the genius found to be cause for concern.

So they replaced the logic board. There were also some weird console messages with iTunes so she recommended reformatting, which I did. I started fresh and did not restore from a backup. The first time it booted after reinstalling, I immediately got beach balls, but it wasn't quite as bad.

A month later, I'm still having the issues. I'm a web developer, so I use the machine pretty heavily, but most of the time the beach balls happen during simple tasks - mostly with Safari and iTunes running.

I took it in again this morning and once again it was really difficult to explain what's going on since there's really no consistent way to recreate the issue. When I mentioned to him that I had run off of a USB drive for a full day with no issues he decided to replace the hard drive and hard drive cable.

I'm skeptical that the issue will actually be fixed after this repair considering other people have mentioned replacing the hard drive doesn't help, but we'll see.

In hopes of finding some common ground, here are some unique aspects of my machine:

- High res display
- Adobe CS5 installed
- I run a VM through Virtual Box (although I have the issues when it's not running)
- I'm often connected to shared network drives

I'll keep you guys updated with how the hard drive replacement goes.

Mar 4, 2011 8:15 AM in response to spaaarky21

This worked great for me so far. I've been running it for 3 days and NO problems. I use the MB Pro for live mixing and the lag has gone away even for that. Is there any way to have this run right from start up instead of clicking to run at start up.

Some backgraound info: I purchased the MB Pro 15" w/500G 4G RAM, i% in late Nov 2010. It immediately had systemic beach ball problems on the web and most importantly on my software. The hard drive would speed up and it sounded like the fan would run with the beach ball presence. I replaced the hard drive and that did nothing. My White MB 13" from 2007 runs better than the new MB Pro. I'm very disappointed with Apple but your script def does the trick although it shouldn't have to. Thank you User uploaded file

Nov 12, 2011 6:42 AM in response to iRuney

Well I had the exact freezing problem... I was so frustated... I purchased a Seagate

ST9500420AS and my beach ball problem is totally gone... I put the computer to extreme and everything perfect, copying, playing AVI, itunes music downloading, Real Audio downloading at the same time and no FREAKING Beach Ball... I am happy now... This lap should last at least 2 more years to replacement YEEEESSS......

Dec 18, 2011 3:37 PM in response to spaaarky21

Huge thanks to spaaarky21


After 3 days of messing around with what I thought was a HDD problem I stumbled across this thread after it became apparent that it the disk was fine.


It took over 30 minutes to boot my Mac and download your file but so far, so good. Eight applications running in parallel (Mail used to take over 15 minutes to load) with no rainbow wheel. Fingers crossed the machine stays fixed.

2.4GHz Core i5 - Frequent hangs in multiple apps, no console message

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.