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Times New Roman font in outgoing Mail

Is anyone able to give help about the use of fonts with outgoing emails in Mail.

Few Mac users seem to realise that any rich text message sent using Mail to any person using Outlook will display in the horrendous 12 point Times New Roman. It is mind-boggling that Apple seems to think this is satisfactory, and that more users don't complain.

I am writing to see if anyone can help with a solution. After hours - days - of research over several years, the only solutions on offer seem to be the following:

* Create a signature with the font you want, and write in there.
I have used this solution, and it is a well known workaround. But it is too temperamental to be reliable. Any text greater than one line written in the signature, may develop random changes in font size and formatting. But this is not revealed until the message has been received. By which time it is too late. Randomly differnt font sizes in an email looks even more unprofessional than 12 point Times New Roman. I have had to ditch this solution.

* Use plain text.
This is often suggested, on the basis that "plain text is best anyway", and emails should be plain text. Not only is this an excuse to avoid the issue, but it is unworkable in a modern environment. With plain text, you can't send hyperlinks, or forward emails in the way that you have received them which is often essential.

* Change the font manually.
This solution arises because, bizarrely, the problem does not occur if you use a font that is not your default font. This is because if you use the default font, the email is sent with no font tag, which means that Outlook simply uses its default font (Times New Roman 12 point). However, if you manually change the font to something other than the default, a font tag is added and the email is received with the desired font. This is, by far, the most reliable solution. But it is infuriating because it requires selecting the text, opening the fonts, and then selecting the desired font. Doing this for every single email you write is too cumbersome. But if this process could be done with keyboard shortcuts it would be just about workable. But I'm unable to find a shortcut for choosing your font.

Here is my key question:

Is there a way of changing fonts in mail by using only keyboard shortcuts? I know it is possible to open the font menu in that way (cmd + T), but it does not seem to be possible to then select the font you want, without going to the mouse and clicking through.

I would be VERY, VERY grateful to anyone who may be able to provide an answer.

As an aside, I am aware that this has been raised by many people before, over many years. But it always mystifies me that Apple does not address this, including in the latest version of Mail.

Even though the problem is caused by Outlook's default font, the problem would be easy for Apple to fix (just ensure that there is a tag to relating to the default font in all outgoing messages, in the same way there is when the font is not the default font).

It is especially weird when Apple seems keen to make OS X more usable to business users. Greater Exchange compatibility is pointless, if our emails have to be read in a font that we do not want to use; or by limiting us to plain text; or by making us use of an unreliable workaround.

And I am always shocked that more Apple users do not complain about this. Perhaps either they dont realise how their emails look, dont care, or dont ever correspond with people who use Outlook. (The last possibility is the least likely...)

But there are a lot of us who do. Surely, by now, how our email looks is one of the most important things to many of us and is our main way of doing business. This problem is truly the single most ridiculous aspect of OS X, not least because it is so easy to fix.

Please fix this.

Or could someone come up with an alternative email client (maybe a version of Mail, which is like BusyCal's version of iCal: almost the same, just a little better). I would gladly pay for something like that.

Many thanks,

Conrad.

iMac, Mac OS X (10.6.3)

Posted on Apr 22, 2010 3:29 AM

Reply
26 replies

May 3, 2010 7:15 AM in response to conradwalker

conradwalker wrote:
On your last point about a Microsoft patch... I didnt bother to reply to Thomas's suggestion that it is Microsoft's fault and therefore not Apple's problem. But after a lot of research, I'm afraid to say that, on this one, it seems to be down to Apple:


Hehe, it was not an actual suggestion to contact Microsoft and have the issue resolved, that would be somewhat impossible. What I meant to say is that in cases like this I don't care about who's fault it is. I am simply asking if anyone has a workaround that works, the same as you were trying I guess.

good luck, cheers,

Rob

May 7, 2010 7:13 AM in response to conradwalker

Hi Conrad,

I too operate in a business environment and use the Sig workaround to ensure email is displayed correctly for Outlook recipients.

Contrary to the opinions of some, I share your view that particularly in a business environment, corporate artwork/font/colour/logos comprise an integral part of 'electronic stationery' today.

As elegant as mail.app otherwise is, its font behaviour is particularly infuriating.

However, we are concerned at how Entourage stores emails hence our decision to use mail.app until the opportunity to assess Outlook:Mac 2011 arises.

May 7, 2010 8:25 AM in response to Community User

Dr Alban,

Many thanks for that, and good to hear I am not alone.

On the Entourage point, some of the concerns that I originally had were eased when I realised that the way Entourage stored emails was less of a problem if you were using it with Exchange 2007, as my business does. If the giant Entourage file on the client machine fails, the emails are also stored on the server.

I would much prefer to use Mail, but the signature workaround is unreliable. Discovering what my emails had looked like to others (changing font sizes, etc.) after many months of using the signature workaround was like discovering I had been walking around with my zipper undone: very embarrassing.

It is so disappointing that Apple Mail is not font friendly with regard to Outlook. It is an attractive, lean email app that I suspect most of us would prefer to use for our businesses if we possibly could.

Conrad

May 7, 2010 8:59 AM in response to conradwalker

It is so disappointing that Apple Mail is not font friendly with regard to Outlook.


Hopefully everyone understands that it's not just Outlook -- Mail's behavior in inconvenient regardless of the recipient email client. And the Subject of this thread should really be something like "no font in outgoing Mail", since Mail doesn't actually send TNR.

May 14, 2010 3:37 PM in response to thomas_r.

Thomas - can't you understand that some users are getting a bit emotional on things? I'm completely with Conrad on this. Please see my post here.

http://discussions.apple.com/thread.jspa?messageID=11524245#11524245

I love Macs. The machines are beautiful, powerful and competitively priced for the specs they have. So there is nothing that would prevent a wider use of Macs in business, except those little things. In a corporate world, unfortunately the look of an email often is more important than the content. If your email obviously violates the corporate guidelines of how emails should look, you are seen as someone who doesn't follow corporate rules.

So do I have to ditch basically good software like Mac Mail and change to Entourage? Or was it wrong to start using Macs in a corporate environment in the first place? That's what goes through your head and you start getting upset that Apple doesn't bother fixing this little, but crucial thing...

I really hope that it get's fixed in an update or a new version of Mac Mail.

Michael

May 15, 2010 1:18 AM in response to Michael Gordner

Thanks Michael, I really appreciate that others have indicated they feel the same.

Some of the reactions dismissing this concern surprised me.

There are two other things to note.

First, ironically, those who work in the more creative corporate fields sometimes care more about the appearance of their emails and communications. So it is not just the rigid, PC, corporate world that might want some control over email fonts - it is the creative industries too.

Second, one of the standard reactions in dismissing this concern is to suggest that real email users stick to plain text. Even if that was right (and I do not agree with that view point), Apple does not let you do that across the board: I use an iPhone to reply to emails on the road. If you reply to an html formatted email this is a problem. Unless you delete all of the original text to which you are responding, the iPhone forces you to respond with html and in doing so gives your email the default font of the recipient's email client. So it is not as if there is some consistent line coming from Apple that users should always be using plain text: iPhone doesn't let you. It would be OK if, like a BlackBerry, you could set all iPhone emails to plain text. At least that would be consistent. But you can't.

In a perfect world, someone from Apple, with some influence, would be reading this. But I doubt it. As someone else pointed out, many others have written about this over many years and each new version of OS X Mail leaves this bug unaltered. I suspect the new iPhone OS will too.

From the company that we all love so much, it's just so hard to understand why. There seems no logic to not fixing this.

Conrad

May 15, 2010 6:40 AM in response to conradwalker

I use an iPhone to reply to emails on the road. If you reply to an html formatted email this is a problem. Unless you delete all of the original text to which you are responding, the iPhone forces you to respond with html and in doing so gives your email the default font of the recipient's email client. ... It would be OK if, like a BlackBerry, you could set all iPhone emails to plain text.


You raise an interesting point there. You might have more luck getting Apple to fix that, since the iPhone/iPad/iPod Touch is a much more important part of Apple's business than the small piece of OS X represented by Mail, and feedback enhancement requests for those products are likely getting a lot more attention.

Times New Roman font in outgoing Mail

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