You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Artitron Author

Level 1

0 points

MacBook Pro (2010) Freeze

Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming.

Just curious if this is going to be a longer term problem...

[System]
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB

[Serial ATA]
Model: APPLE SSD TS512B
Revision: AGAA0206

MacBook Pro (2010), Mac OS X (10.6.3), Intel Core i7 2.66, Apple 512GB SSD

Posted on May 3, 2010 1:56 PM

1,712 replies

WelshDog

Level 1

18 points

Jul 31, 2012 8:14 PM in response to jp_g

Mountain Lion for me has reduced most of the serious issues. I was having problem mostly with system freezes when using Safari or Firefox - and sometimes neither. It didn't happen all the time, but enough that it was a concern. In fact, I had been getting more of them in the weeks prior to the ML release. Now, I have had no system freezes and an only ocasional beach ball from which the app recovers. Safari 6 reported a Quicktime plug-in crash, but the app kept working.

Over all the computer is faster and I really like the new ML features. I hope ML helps all of you having the really serious issues. Good luck!

Dec 21, 2012 12:21 PM in response to WelshDog

I had very infrequent crashes before upgrading my MBP6,2 to Mountain Lion. Apple support over the phone said they are fairly sure it is the video card. I am going in tomorrow to the GB. I already had to take my MBP in to have the motherboard replaced once before for the same reason but that was within 6 months of my purchase.

I am not happy because even though I have AppleCare for another 4 months and this will be repaired by Apple for free... I use my MBP everyday and need it for work. They say it will probably take 2 to 14 days to repair/replace the moutherboard because the VC is built into the motherboard. Plus I have a feeeling this issue will rear its ugly head again once my AppleCare is over.

I expected more from Apple. Not sure if I will be getting another MBP when this one finally dies from its 3rd video card failure.

MacBook Pro (2010) Freeze