MacBook Pro (2010) Freeze

@BigCat400 good Apple is sending replacement

I experienced freeze once watching an avi file but generally lags, which is so annoying

And can't reproduce, with watching youtube video on chrome running on battery.. may be I have an different issue

i7 2.6Ghz
4GB
7200 RPM
15" anti-glare hi-res

Freezes happen every day. Very random, no pattern. No specific app that does it. In fact since I use web browsers all day long that's where i see it most.

Annoying, maddeningly annoying.

Sorry to scare you but i have rom 3541 (for gt330m) on my 2 weeks old mbp and I got my first freezing on battery yesterday when wanting to import into imovie avchd files. Did not reoccur today after doing exactly the same, today.

Message was edited by: califfo1975

How do you know you where on Intel? Where you using gxfCardStatus to monitor?

Look at /var/log/kernel.log for messages when it happened.

Whether the mouse move or not may not be enough to say it is a different problem. Could still be the same core problem.

i checked that log as mentioned above(/var/log/kernel.log) and this is what it says _
" *May 20 13:12:57 Macbook-Pro Kernel[0]: /Drv/ Hypioctls.C:855 Ioctl Vt-D Status: 0 "*_

my laptop i5 just froze a few minutes ago but the weird thing i couldnt click anything but i had my dock hidden and when i would move the mouse over it it would come up but i was not able to click anything......i have gfxcardstatus installed and i had the intel gfx card on......i have already gotten a replacement from apple and its not even been a full week and now this....

Message was edited by: p.dubb713

I have a 2010 MacBook Pro 13" that is experiencing the freeze issue, but in Windows 7 bootcamp.

I have isolated problem (at least, my problem) to the NVIDIA drivers. I am talking about BOTH the bootcamp drivers that come with my MacBook Pro AND the drivers that are automatically installed by Windows 7.

When I do a fresh clean install of Windows 7, it loads fine. The moment I install the NVIDIA GeForce 320M drivers OR install all the bootcamp drivers, and then reboot the computer, the system will freeze after the "Welcome" screen. How do I know the drivers are the problem? Well, I boot into Safe Mode, Windows loads fine, I then uninstall the NVIDIA Drivers. After rebooting normally, the freezing starts happening again.

I've called Tech Support, and they said this was an "isolated issue" meaning not enough people have reported this. I don't see how this isn't widespread, I am installing Windows 7 via Bootcamp on a fresh Mac OSX I've barely touched. MacBook Pro is fresh out the box. They told me to visit the Genius Bar, which I did, and they "escalated the issue" meaning they are trying to push it to the Apple engineers.

I am convinced that these random freezings, at least mine, are due to NVIDIA's drivers.

The next step for us is to wait it out while repeatedly bringing this issue up with Apple... Either that or, a very experienced coder can put together a 3rd party patch that can temporarily alleviate this problem.

Out of curiosity, what hard drive is in your MacBook Pros? Mine has a Seagate drive in it.

If you'd like to find out what hard drive your MBP is using, go to the Apple menu and choose about this Mac. There should be a button that says "More Info..." After pressing that, go to Serial ATA. There should be two items, one that shows the superdrive, and another that shows your hard drive. Select your hard drive. If the manufacturer name isn't shown, copy the model number and google it. The first results should tell you what brand you're using.

I found a forum where many people are complaining about the Seagate drives placed in new MacBook Pros. These drives are often used when you select the faster speed hard drive.

Apple is less than helpful. Since the issue isn't actually hardware related (there's nothing wrong with your disk) and it's in the firmware for that hardware, it's very hard to get them to acknowledge the problem isn't a part of your imagination and replace it.

It'll be acknowledged as soon as the accounting department is done figuring out which is cheaper, replacing all the hard drives, issuing a software update, or ignoring it and losing potential future customers.

My MBP freeze couple of time and at time lags but mine in Hitachi HD

Are the freezes system wide? Do they last for around 30 seconds? And have you had any kernel panics? (It asks you to force a shutdown).
Because my issues have been system wide, 30 seconds, and there's no kernel panic. This leads me to believe that it's caused by the hard drive for my system.

No kernel panic.

Everything freezes not even mouse and had to be hard shut down.
Lagging is mostly few seconds.

I suspect hard drive because lagging happens when time machine back up was running. But couldn't reproduce.

Well I've been able to move the mouse, but nothing is "clickable" during a freeze.
I've also had the same issue when using Time Machine, but I had the issue before I started using Time Machine.

It seems like the issue is one and the same, and therefore an Apple problem more than a hard drive problem. Although some people have been able to get it fixed with a new drive, which I'll be trying tomorrow.

Well as a new owner of a MBP I've been watching this thread with interest. Been working on my new MPB for a bout a week with no freezes (knock wood). I use it mostly with Photoshop CS5, Quark 8 and Illustrator while listening to iTunes.

Just posting because I noticed some details posted about the upcoming OSX 10.6.4 update and thought perhaps it addresses the issue.

<<AppleInsider reports that sources familiar with the latest build also includes a known issue relating to incorrect formatting of marketing text. *The build also resolves an issue that could cause input devices to become unresponsive* and fixes an issue with some Adobe CS3 applications not being able to open.>>

emphasis mine. Course it's sort of vague because the update hasn't been released yet but there's at least a hint of some hope.

Original article here: http://reviews.cnet.com/8301-13727_7-20005024-263.html?tag=mncol;txt

As I can see on several forums, the SATA controller could be the cause of our problem.
However, it would be a good point if Apple could recognize that they delivered faulty machines. We all paid a lot for those machines, we've been waiting a lot of time (update of the MBP and slow delivery in Europe because of the volcano), and Apple ignore the problem. When will they communicate on that?
I don't know how much time I've spent with the hotline to explain the problem, and they just don't care, saying that they've never heard of it (France). What's the point of creating a forum if they don't pay attention to what people write on it?
I know it's a matter of time, but it is really boring.

Message was edited by: wcone

Unless "input devices" includes the hard drive (which I doubt it will), that won't fix a thing.

In fact, if experience serves, Apple wont be updating this for a while.

If this is indeed a sata controller problem, I wonder if replacing the hard drive will fix it, or if a new logic board (which they might as well replace the entire computer) would fix it.