MacBook Pro (2010) Freeze

I just received my MacBook Pro i7 17-inch yesterday afternoon.
It is always crashing... always the black screen of death... a grey curtain slowly slip down followed by the multilingual black screen of death...
Even the freeze with the spinning weel always leads to this black screen of death if you wait long enough.

It crashes randomly: On startup, on turn off, and anytime else between!
Since I received it, i've had around 20 crashes! Frustrating when you need your machine for real work.

I've tried everything, clean-reinstalled, and also import my 27-inch mid-2010 imac's account as a second user... nothing works. Still crashing on both users. The primary user is empty of new software.

I will ship back this thing to the store. We can't afford losing our time with such a 3000$ tin-can which is not able to stay on for more then an hour!

Hope I would have read this forum before. I would never have waited 30 days ⚠ to have it delivered. Very frustrating Apple denies (and do absolutly nothing to correct this) and also very frustrating our "Mac Specialists" ⚠ did not warn us about this issue!

MacBook Pro 17-inch - i7 - 2.8 Ghz
8 Gb RAM
500 Gb HD - 7200 RPM
Anti-glaze Highres Screen (supposely built custom in China just for me... that's my retailer said to excuse the 30 days delivery...)

It's odd that some people have their issue resolved by replacing the logic board, and others don't. Same with wiping the system and starting with a clean OS X install.

I doubt we'll see a real fix for this from Apple...or even see Apple address this as a wide-spread issue. They'll roll out the new system...people will fall in love...and these will be forgotten. Seems to be the pattern now-a-days...

Daniel, that's nothing to do with the error people are talking about in this thread. It sounds like faulty RAM or a Logic Board, take it to an Apple Repairer and get it replaced.

BOOOOOOO
0x52fabfc8 : 0x2a1018 (0x123798c0 0x1 0x10 0x958b564)
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.2.6)@0xc79000->0xd2efff
dependency: com.apple.NVDAResman(6.2.6)@0x98b000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x97e000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x94b000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x95c000

I've been logging my KPs for a week or so now and they seem to be getting more frequent. It seems (like others have speculated) that it is a problem with the NVIDIA chip and not the actual switching between chips (that was guessing might be the issue). I've been running with an external display which has to use the NVIDIA chip.

Most of my issues are happening when working in Photoshop. Has anyone sent their laptop in for repair? Did it the issue get resolved?

I have a i7 15" MBP and just started having this issue about a month ago. I bought mine last April. It is doing what the original poster stated. I've used an external monitor from the beginning and use graphics programs (photoshop) and play games (WoW) and haven't had it happen in either of these intense programs. Mine happens if I try to log into pandora or click on a youtube link in a browser. I've had it happen in safari and google chrome.
Screen turns black on both screens and the the keyboard glows brighter and it is completely locked up with the a 1 second sound clip of whatever was playing as soon as pandora starts streaming.

I contacted Apple and they said it sounded like a software issue...
I cleaned all my caches, did and archive and reinstall and then updated back to the current os and it did it immediately after all of that again. Since then, 2 days ago, I turned off the automatic graphic switching and it hasn't happened since.

I am still in my 1 yr apple care. Before I go and fight about this to an authorized dealer, does it sound like this is software or hardware.

Does turning off the automatic graphic switching disable a hardware function or a software function?

Update. I left the auto graphic switching off and it just crashed again 3 times in a row. I couldn't even log in to this forum before it did it again. I am now trying to run this under a different user. I am seeing if that helps any.
Do complicate things more, I was not using any streaming video or audio sites. I was checking email when the first one happened. The next to were just trying to start up the web browser after hard restarts.
Does anyone have any other suggestions


THis was in my error log.


Kernel Extensions in backtrace (with dependencies):
com.apple.nvidia.nv50hal(6.2.6)@0x5c184000->0x5c598fff
dependency: com.apple.NVDAResman(6.2.6)@0x5ba1f000
com.apple.NVDAResman(6.2.6)@0x5ba1f000->0x5bd0cfff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x534d6000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x5b553000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x5b59a000

Just got my Macbook Pro CTO 15" i7 yesterday, 7 crashes since. Super immensely disappointed. I feel as though I looked all over the internet at reviews of these **** things to make sure my purchase would be worth it, and I know the new 2011 models are launching soon, whatever, I liked this one and I thought it would do everything I needed. But it is freezing... 7 times in 2 days? seriously? Honestly, my home built PC I've had for 2 years hasn't froze more than... twice? Severely disappointed with this. My first Mac experience and it has been just a let down after let down. I'm awaiting another crash every minute. I'm afraid to do my graphic design work on this thing because of the crashes. I can't believe there hasn't been an answer to this yet. Absolutely appalling. And I don't mean this to start a PC vs Mac thing, whatever, i love them both. When this thing works it works like a dream... But when it freezes, it seems like its for no reason.

Apple, I know you're better than this. Whats the deal? I know these machines will be forgotten about come thursday when the new ones launch or whatever, but not all of us want to buy a new laptop to fix the issue on a perfectly capable machine.

Though, I may send my back either way and buy a new one... But still! COME ON!

xkilgannonx wrote:
Just got my Macbook Pro CTO 15" i7 yesterday

Return it and get a new one.

Well the new ones are out now...and they have a new AMD Radeon chip in them. Wonder why Apple stopped using NVIDIA after at least 2 iterations of MBPs with NVIDIA chips (sarcasm)? It'll be interesting to see what Apple does (if anything) for people with our issues now.

I've had my MacBook Pro since September 2010, and it started freezing on me in November 2010. Since then, I've been lucky to have a day without a freeze. When it freezes, the displays stays frozen, as does the mouse cursor, and it doesn't accept any input at all. Cannot force quit, close any apps, nothing. The only way I can shut down is to hold down the power button for a hard shutdown.

I've noticed more often than not I'm using Google Chrome when the laptop crashes, but it has also crashed after a clean format and a clean install, with nothing running at all. Much like everyone else, it seems like the crash report points to the nVIDIA GeForce GT 330M video card. Either the drivers, the card itself, or the communication between OSX and the video card is not up to par.

Here's my most recent crash log:

Interval Since Last Panic Report: -3 sec
Panics Since Last Report: 1
Anonymous UUID: 00F7323A-C544-444D-A66B-DD9D0F1CA086

Wed Feb 23 14:41:48 2011
panic(cpu 0 caller 0x9fabfa): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f771000 0x0a5480a2, D0, P0/4
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5c332188 : 0x21b50c (0x5d4438 0x5c3321bc 0x223974 0x0)
0x5c3321d8 : 0x9fabfa (0xc102bc 0xc80940 0xc1f424 0x0)
0x5c332278 : 0xb15640 (0x97bd804 0x97a4004 0x100 0xfe9c480)
0x5c3322c8 : 0xb0c639 (0x97a4004 0x100 0x5c3322f8 0x9ea6d7)
0x5c3322f8 : 0x16da9ce (0x97a4004 0x100 0x438004ee 0x1)
0x5c332438 : 0xb342bd (0x97a4004 0x9926004 0x0 0x0)
0x5c332478 : 0xa03e63 (0x97a4004 0x9926004 0x0 0x0)
0x5c332518 : 0xa0046f (0x0 0x9 0x0 0x0)
0x5c3326c8 : 0xa024a3 (0x0 0x600d600d 0x702b 0x5c3326f8)
0x5c332798 : 0xcc5652 (0xc1d00041 0xbfef0033 0xbfef0034 0x857c)
0x5c332808 : 0xcd4e38 (0xa154a00 0xa441f00 0x8 0x2)
0x5c332828 : 0xcf9a20 (0xa441f00 0xb 0x5c332848 0x233bdd)
0x5c332858 : 0xcfa23b (0x9ac0000 0x0 0x5c33287c 0x0)
0x5c332888 : 0xcda485 (0x9ac0000 0x7cc70080 0x0 0x0)
0x5c3328d8 : 0xc9c68e (0x46454000 0x0 0x0 0x3)
0x5c332948 : 0xc9bd99 (0x46454000 0x0 0x2 0x3)
0x5c332978 : 0xc91ca7 (0x46454000 0x0 0x2 0x46635000)
0x5c332ab8 : 0xccacfe (0x46635000 0x0 0x5c332bcc 0x5c332bc8)
0x5c332b68 : 0xc8dc93 (0x46635000 0x0 0x5c332bcc 0x5c332bc8)
0x5c332be8 : 0x565a88 (0x46635000 0x0 0x5c332e3c 0x5c332c74)
0x5c332c38 : 0x566327 (0xd1be20 0x46635000 0x9ecb788 0x1)
0x5c332c88 : 0x566bdb (0x46635000 0x10 0x5c332cd0 0x0)
0x5c332da8 : 0x285bce (0x46635000 0x10 0x9ecb788 0x1)
0x5c333e58 : 0x21d8ba (0x9ecb760 0xa5245a0 0x1ecfa8 0x5d43)
0x5c333e98 : 0x210a3a (0x9ecb700 0x0 0x94b7570 0x9b36af0)
0x5c333ef8 : 0x216c9d (0x9ecb700 0x0 0x0 0x0)
0x5c333f78 : 0x295156 (0x8e025e8 0x0 0x0 0x0)
0x5c333fc8 : 0x2a148d (0x8e025e4 0x0 0x10 0x93f0ea0)
*Kernel Extensions in backtrace (with dependencies):*
com.apple.GeForce(6.2.6)@0xc82000->0xd37fff
*dependency: com.apple.NVDAResman(6.2.6)@0x994000*
*dependency: com.apple.iokit.IONDRVSupport(2.2)@0x987000*
*dependency: com.apple.iokit.IOPCIFamily(2.6)@0x954000*
*dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x965000*
com.apple.nvidia.nv50hal(6.2.6)@0x15a4000->0x19b8fff
*dependency: com.apple.NVDAResman(6.2.6)@0x994000*
com.apple.NVDAResman(6.2.6)@0x994000->0xc81fff
*dependency: com.apple.iokit.IOPCIFamily(2.6)@0x954000*
*dependency: com.apple.iokit.IONDRVSupport(2.2)@0x987000*
*dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x965000*

BSD process name corresponding to current thread: WindowServer

Mac OS version:
10J567

Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBookPro6,1 (Mac-F22589C8)

System uptime in nanoseconds: 288080596194
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.1.5 (addr 0x1409000, size 0x65536) - last unloaded 103759262019
loaded kexts:
com.paragon-software.filesystems.ntfs 82 - last loaded 44703689380
at.obdev.nke.LittleSnitch 2.3.09
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleIntelHDGraphics 6.2.6
com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.Dont Steal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.driver.ACPI SMCPlatformPlugin 4.5.0d5
com.apple.GeForce 6.2.6
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
System Profile:
Model: MacBookPro6,1, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.57f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport wireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS725050A9A362, 465.76 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: External, 0x13fd (Initio Corporation), 0x1840, 0xfd130000
USB Device: USB-PS/2 Optical Mouse, 0x046d (Logitech Inc.), 0xc01d, 0xfd140000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000

The lines in bold denote what I see in EVERY ONE of my crash reports.

I'm bringing my system into the genius bar today, with printouts of these reports. Not sure how I feel about it being fixed, as I'd much rather like to get a new 2011 version where ironically enough, they've switched to using AMD (ATI) instead of nVIDIA. Coincidence? Hmm..

Well.. Now i have tried to get the gfxCardStatus, which didn't work, but yet seemed to have minified the problem a bit..

I've now tried to combine it with booting the Mac in 64bit-mode, buy holding the 4-key and 6-key on the keyboard down until the apple shows up on the screen.

this has (for now) solved the problem for me..

You might give that a try?

+Sorry for the language, but i'm danish..+

I got one of the new MacBook's yesterday with the AMD graphics and I think I'm having this exact problem. Whenever I do something that would probably switch it from the Intel graphics to AMD, the whole system freezes. I hear a fan in the laptop rev up and gets louder and louder, then about 5 seconds later the system is frozen. I'm going to take it into the store and see what they think, once I find a good way to reproduce the issue.

kernco wrote:
I got one of the new MacBook's yesterday with the AMD graphics and I think I'm having this exact problem. Whenever I do something that would probably switch it from the Intel graphics to AMD, the whole system freezes. I hear a fan in the laptop rev up and gets louder and louder, then about 5 seconds later the system is frozen. I'm going to take it into the store and see what they think, once I find a good way to reproduce the issue.

Wow...I'm shocked that the issue carried over into a new graphics card. If this IS the same issue everyone else is having, it would confirm a software issue with 10.6.5 and higher. Maybe Apple will do something about the problem if it starts to plague their newborn baby...

kernco wrote:
I got one of the new MacBook's yesterday with the AMD graphics and I think I'm having this exact problem. Whenever I do something that would probably switch it from the Intel graphics to AMD, the whole system freezes. I hear a fan in the laptop rev up and gets louder and louder, then about 5 seconds later the system is frozen. I'm going to take it into the store and see what they think, once I find a good way to reproduce the issue.

** I hate that you can't edit old posts... **

What software have you installed on your machine since getting it? (If you don't mind sharing)