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MacBook Pro (2010) Freeze

778694 Views 1,712 Replies Latest reply: Dec 21, 2012 12:21 PM by OtherMacGuy RSS
  • thinayr Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 21, 2010 8:56 AM (in response to Artitron)
    When I said I was shocked that apple had not responded... I didn't mean in this forum itself, I just meant in some form of acknowledgment of this issue and some kind of assurance that it is being looked into. That shouldn't be too much to hope for.

    While I'm griping, I think it is asinine that these forum threads display the number of "helpful" and "solved" answers, but provide no links to which posts qualified as each. Nothing like browsing through 47 pages looking for the one post out of a hundred that has been deemed "helpful"... unless I'm missing something this would be an easy way to improve the usefulness of these forums.
    MBP, Mac OS X (10.5.6)
  • jriskin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 21, 2010 1:00 PM (in response to Artitron)
    15" i5, same problem. Happened once in the first few hours of unboxing. I have the high-rez display but other than that its a stock machine. Then it happened a second time yesterday. Display frozen except for mouse (clock seconds stopped). I'm pretty impatient about crashes and it didn't look like a recoverable crash so I hard powered down both times. Next time I'll try waiting to see if the mouse freezes and if it unfreezes after time (if i can wait).

    I really hope there is a fix. Crash on day 1 and day 18 or so isn't a good sign.

    Hardware Overview:

    Model Identifier: MacBookPro6,2
    Processor Name: Intel Core i5
    Processor Speed: 2.4 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    Memory: 4 GB
    Boot ROM Version: MBP61.0057.B09
    SMC Version (system): 1.58f16
    MBP 15" i5, Mac OS X (10.6.4)
  • wcone Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 21, 2010 1:26 PM (in response to jriskin)
    I'm not sure you're talking about the same issue. The freezes we are talking about happen several times a day…
    MBP 15" i7, Mac OS X (10.6.3)
  • TannerW Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 21, 2010 3:12 PM (in response to Artitron)
    I see people talking about the "grey screen of death" and think that's what is happening to mine. Every time I log in, about two seconds later the screen will turn grey and say "you must restart your computer now" so i'll restart it and it will do the same thing. It's now to the point where it won't even turn on anymore. Any suggestions?
    Macbook Pro
  • Oleg Shiryayev Level 1 Level 1 (110 points)
    Currently Being Moderated
    Jun 21, 2010 6:16 PM (in response to Artitron)
    Over the 2 months of owning my brand new 2010 15" MBP I encountered 3 kernel panics. I think apple has big problem, and they better fix it ASAP. I suppose it's related to the graphics drivers - see the highlighted part in the log. Here is the console log:

    Interval Since Last Panic Report: 232857 sec
    Panics Since Last Report: 1
    Anonymous UUID: 315986D4-76EE-425B-9981-CD81D88D4BA4

    Mon Jun 21 21:01:30 2010
    panic(cpu 0 caller 0x2a8ab2): Kernel trap at 0x00001009, type 6=invalid opcode, registers:
    CR0: 0x80010033, CR2: 0xa6406000, CR3: 0x00100000, CR4: 0x000006e8
    EAX: 0x0b41c100, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x0b41c141
    CR2: 0xa6406000, EBP: 0x5b31bc08, ESI: 0x0b41c180, EDI: 0x44b0a000
    EFL: 0x00010246, EIP: 0x00001009, CS: 0x00000008, DS: 0x00ac0010
    Error code: 0x00000000

    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0x5b31b9e8 : 0x21b455 (0x5cf328 0x5b31ba1c 0x2238b1 0x0)
    0x5b31ba38 : 0x2a8ab2 (0x591664 0x1009 0x6 0x5917af)
    0x5b31bb18 : 0x29e9a8 (0x5b31bb30 0xb3e1940 0x5b31bc08 0x1009)
    0x5b31bb28 : 0x1009 (0xe 0x5ab00048 0x5ab00010 0x10)
    0x5b31bc08 : 0x5b4c0a75 (0x44b0a000 0xb41c180 0x0 0x0)
    0x5b31bc38 : 0x5b4ca69f (0x44b0a000 0xb472edc 0xb41c180 0x5b4aae6a)
    0x5b31bc78 : 0x5b4ca7e5 (0xb472c00 0x44b0a000 0xb472f20 0x8)
    0x5b31bca8 : 0x5b4a446a (0xb472c00 0x44b0a000 0x862eb000 0x0)
    0x5b31bcd8 : 0x53352d (0x44b0a000 0x7ec49c4 0x7ec49c4 0x1)
    0x5b31bd28 : 0x56440a (0x44b0a000 0x7ec49c4 0x7ec49c4 0x1)
    0x5b31bd88 : 0x2850e5 (0x44b0a000 0x7ec49c4 0x1 0x0)
    0x5b31bdf8 : 0x21d7f7 (0xd173668 0xd16dc84 0xd173670 0xd1736a4)
    0x5b31be38 : 0x210983 (0xd173600 0x5b31be7c 0x8727290 0x5b31be70)
    0x5b31be98 : 0x216be6 (0xd173600 0x0 0x0 0x0)
    0x5b31bf18 : 0x293b71 (0x5b31bf44 0x0 0x0 0x0)
    0x5b31bfc8 : 0x29f018 (0x6bfbca0 0x0 0x10 0x6bfbca0)
    *Kernel Extensions in backtrace (with dependencies):*
    com.apple.driver.AppleIntelHDGraphics(6.1.6)@0x5b4a0000->0x5b54cfff
    *dependency: com.apple.iokit.IOPCIFamily(2.6)@0x53336000*
    *dependency: com.apple.iokit.IONDRVSupport(2.1)@0x5b273000*
    *dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x5b2ba000*

    BSD process name corresponding to current thread: WebKitPluginHost

    Mac OS version:
    10F569

    Kernel version:
    Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
    System model name: MacBookPro6,2 (Mac-F22586C8)

    System uptime in nanoseconds: 35879020490085
    unloaded kexts:
    (none)
    loaded kexts:
    com.rim.driver.BlackBerryUSBDriverVSP 0.0.39
    com.cisco.nke.ipsec 2.0.1
    com.bresink.driver.BRESINKx86Monitoring 2.0
    com.rim.driver.BlackBerryUSBDriverInt 0.0.39
    com.apple.filesystems.msdosfs 1.6.1 - last loaded 102690691255
    com.apple.driver.AppleHWSensor 1.9.3d0
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AppleTyMCEDriver 1.0.1d8
    com.apple.driver.AGPM 100.12.12
    com.apple.driver.InternalModemSupport 2.6.2
    com.apple.driver.AudioAUUC 1.4
    com.apple.driver.AppleIntelYonahProfile 14
    com.apple.driver.AppleMikeyHIDDriver 1.2.0
    com.apple.driver.AppleIntelPenrynProfile 17
    com.apple.DontSteal_Mac_OSX 7.0.0
    com.apple.driver.AppleMikeyDriver 1.8.7f1
    com.apple.driver.AppleIntelHDGraphics 6.1.6
    com.apple.driver.AppleIntelNehalemProfile 11
    com.apple.driver.AppleHDA 1.8.7f1
    com.apple.driver.AudioIPCDriver 1.1.2
    com.apple.driver.AppleUpstreamUserClient 3.3.2
    com.apple.driver.AppleIntelHDGraphicsFB 6.1.6
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.driver.AppleUSBDisplays 251
    com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
    com.apple.kext.AppleSMCLMU 1.5.0d3
    com.apple.driver.AppleIntelMeromProfile 19
    com.apple.driver.AppleGraphicsControl 2.8.63
    com.apple.GeForce 6.1.6
    com.apple.driver.AirPortBrcm43224 425.16.2
    com.apple.driver.ACPISMCPlatformPlugin 4.1.2b1
    com.apple.driver.AppleLPC 1.4.12
    com.apple.driver.AppleBacklight 170.0.24
    com.apple.driver.AppleUSBTCButtons 1.8.1b1
    com.apple.driver.AppleUSBCardReader 2.5.4
    com.apple.driver.AppleIRController 303.8
    com.apple.driver.AppleUSBTCKeyEventDriver 1.8.1b1
    com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
    com.apple.iokit.SCSITaskUserClient 2.6.5
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.driver.AppleUSBHub 4.0.0
    com.apple.iokit.IOAHCIBlockStorage 1.6.2
    com.apple.driver.AppleFWOHCI 4.7.1
    com.apple.driver.AppleUSBEHCI 4.0.2
    com.apple.driver.AppleEFINVRAM 1.3.0
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AppleUSBUHCI 4.0.2
    com.apple.driver.AppleAHCIPort 2.1.2
    com.apple.driver.AppleACPIButtons 1.3.2
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleSMBIOS 1.6
    com.apple.driver.AppleACPIEC 1.3.2
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
    com.apple.security.sandbox 0
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.iokit.IOSurface 74.0
    com.apple.driver.AppleHDAPlatformDriver 1.8.7f1
    com.apple.iokit.IOBluetoothSerialManager 2.3.3f8
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.driver.AppleHDAHardwareConfigDriver 1.8.7f1
    com.apple.driver.DspFuncLib 1.8.7f1
    com.apple.iokit.IOAudioFamily 1.7.6fc2
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleSMBusController 1.0.8d0
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.AppleProfileFamily 41
    com.apple.driver.AppleHDAController 1.8.7f1
    com.apple.iokit.IOHDAFamily 1.8.7f1
    com.apple.iokit.IO80211Family 311.1
    com.apple.iokit.IONetworkingFamily 1.9
    com.apple.driver.AppleSMC 3.0.1d2
    com.apple.driver.IOPlatformPluginFamily 4.1.2b1
    com.apple.driver.AppleSMBusPCI 1.0.8d0
    com.apple.nvidia.nv50hal 6.1.6
    com.apple.NVDAResman 6.1.6
    com.apple.iokit.IONDRVSupport 2.1
    com.apple.iokit.IOGraphicsFamily 2.1
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.3f8
    com.apple.driver.AppleUSBBluetoothHCIController 2.3.3f8
    com.apple.iokit.IOBluetoothFamily 2.3.3f8
    com.apple.iokit.IOUSBMassStorageClass 2.6.1
    com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
    com.apple.driver.AppleUSBMultitouch 204.13
    com.apple.iokit.IOUSBHIDDriver 4.0.2
    com.apple.driver.AppleUSBMergeNub 4.0.0
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.driver.XsanFilter 402.1
    com.apple.driver.AppleFileSystemDriver 2.0
    com.apple.iokit.IOAHCISerialATAPI 1.2.4
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
    com.apple.iokit.IOUSBUserClient 4.0.0
    com.apple.iokit.IOFireWireFamily 4.2.6
    com.apple.iokit.IOUSBFamily 4.0.2
    com.apple.iokit.IOAHCIFamily 2.0.4
    com.apple.driver.AppleEFIRuntime 1.3.0
    com.apple.iokit.IOHIDFamily 1.6.4
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.TMSafetyNet 6
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 283
    com.apple.iokit.IOStorageFamily 1.6.1
    com.apple.driver.AppleACPIPlatform 1.3.2
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
    Model: MacBookPro6,2, BootROM MBP61.0057.B05, 2 processors, Intel Core i5, 2.53 GHz, 4 GB, SMC 1.58f15
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.16.1)
    Bluetooth: Version 2.3.3f8, 2 service, 12 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: Hitachi HTS725050A9A364, 465.76 GB
    Serial ATA Device: MATSHITADVD-R UJ-898
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
    USB Device: Hub, 0x05ac (Apple Inc.), 0x911d, 0xfa140000
    USB Device: Microsoft 3-Button Mouse with IntelliEye(TM), 0x045e (Microsoft Corporation), 0x0053, 0xfa142000
    USB Device: USB Keyboard, 0x04f2 (Chicony Electronics Co., Ltd.), 0x0111, 0xfa141000
    USB Device: Apple Cinema Display, 0x05ac (Apple Inc.), 0x921d, 0xfa143000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
    1.33 AL PB G4, 15in; Combo-drive, Mac OS X (10.3.x)
  • mgcharlie Calculating status...
    Currently Being Moderated
    Jun 21, 2010 8:02 PM (in response to Artitron)
    @wcone and TannerW

    at this point, it's impossible to be sure about what this thread is about. but the original post from Artitron may give us a clue:

    "Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

    It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming."

    though it may happen several times a day in severe cases, it may also happen twice in a week, or once in a month: there is no clear pattern. Also on the OP: there's no grey screen of death (kernel panic).

    I would add to the description that the pointer keeps moving on the freezed macbook, but you can not input anything. In cases when the machine comes backup to life, everything that was typed and another commands happens all at once. I've had two very short freezes of this kind, but the machine comes back to life a few seconds later.
    Mid 2010 MPB 15 2.4 i5 4gb RAM 320gb 5400rpm hitachi HD
  • Rod Hagen Level 7 Level 7 (31,985 points)
    Currently Being Moderated
    Jun 21, 2010 8:06 PM (in response to Oleg Shiryayev)
    What were you doing with the computer when the panics occurred, Oleg?

    Were the same peripherals attached on each occasion? Cinema Display, Chicony keyboard, MS mouse?

    I've also seen a number of reports of kernel panics associated with Blackberry USB drivers (which I see you have installed).

    That said, the backtrace certainly suggests that the graphics drivers may be implicated in your case. It is worth noting, though, that your problem (with kernel panics) seems very different from most of the other "freezes" reported in this thread, and almost certainly has a different cause.

    Have you contacted Apple support about the matter?

    Cheers

    Rod
    MBP 13"2.26, MBP15"2.2, iMacG520"RevB , MB2CD, MBCD, ,PM5400/180 & earlier, Mac OS X (10.6.3), 7 chooks, 2 dogs, 2 daughters, 1 pear tree, 0 partridges, itinerant bats, magpie
  • Rod Hagen Level 7 Level 7 (31,985 points)
    Currently Being Moderated
    Jun 21, 2010 8:25 PM (in response to Rod Hagen)
    Oleg, when I look back through the thread the other person here reporting something very similar to your own issue is the user
    jgmdean
    .

    According to his last post he is currently having the logic board on his own mbp replaced. In your case I think you should take your computer in for testing.

    Cheers

    Rod
    MBP 13"2.26, MBP15"2.2, iMacG520"RevB , MB2CD, MBCD, ,PM5400/180 & earlier, Mac OS X (10.6.3), 7 chooks, 2 dogs, 2 daughters, 1 pear tree, 0 partridges, itinerant bats, magpie
  • jriskin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 21, 2010 8:33 PM (in response to wcone)
    After fairly thoroughly reading the thread it seems very similar. From what I can see it just seems to happen less frequently on the 15" models. One time I was compiling and the other time I believe I was just surfing (light load). I had nothing plugged in besides possibly the power cable both times.

    It has to be driver related, likely video driver. It doesn't feel or behave like a memory error or disk error and since I had nothing extra plugged in and no additional crash worthy software. I hope apple puts out a firmware or driver update
    MBP i5 15", Mac OS X (10.6.4)
  • michelbuchner Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2010 12:01 AM (in response to Artitron)
    problem still persists... drives me bloody crazy...
    MB Pro 15" i7, SSD
  • Pipen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2010 12:56 AM (in response to Artitron)
    I bought by 13" MBP 2.4 Ghz 4 GB ram about 1 month ago, worked very well for the first month.

    Yesterday I left my computer on doing some data recovering from a USB disk were I accidentally removed some files i really need. When i woke up this morning the computer was still running and fans was running at a high speed. but couldnt get the screen to wake up.

    Since then I've restarted my computer every 5 minutes because due to the fact the everything freezes, no keyboard or mouse input at all. no external devices over usb or display port connected.

    after doing this 10-20 times my computer stopped to boot and just freezed on the boot screen (grey apple on white bg and the loading indecator below it)

    tried to boot in verbose mode, no errors or anything, just no output after the network succesfully connect to my wireless lan. botting in safe mode (shift during boot) gives the same result.

    apple hardware test (boot with d button) gives me after 1 and a half minute the following error;

    Alert! Apple Hardware Test has detected an error
    4SNS/1/4000001 TN1D- -1.000
    13" MacBookPro7,1, Mac OS X (10.6.4)
  • Espen Vestre Level 1 Level 1 (140 points)
    Currently Being Moderated
    Jun 22, 2010 1:11 AM (in response to Pipen)
    Pipen wrote:
    apple hardware test (boot with d button) gives me after 1 and a half minute the following error;

    Alert! Apple Hardware Test has detected an error
    4SNS/1/4000001 TN1D- -1.000


    Looks like a logic board problem to me (a sensor on the board?), you should get in touch with Apple.

    I think this thread has lost it purpose. When I first posted here, I thought we had found a common problem where the graphics would lock up while the computer was still running. But now it seems like all kinds of problems, some hardware-related, some software-related are being posted here. It probably makes more sense for newcomers to start their own threads, if possible with a more specific subject than the subject of this thread.
    MBP core i7 15" 2.66/8/500 - iPhone 3G, Mac OS X (10.6.4), At work I use a Hush with Ubuntu 64 bit
  • Rod Hagen Level 7 Level 7 (31,985 points)
    Currently Being Moderated
    Jun 22, 2010 1:22 AM (in response to michelbuchner)
    michelbuchner wrote:
    problem still persists... drives me bloody crazy...



    michel, you said in one of your earlier posts here that your problem is "exactly the same" as the one shown in a video by okeven. I've looked at this video a few times trying to make sense of it (not easy, given the quality of the visuals, unfortunately). In his/her case he/she seems to be copying from an external drive (there is no information about whether it is FW or USB, or about its brand, or about the chipset it employs), though it is very unclear from the blurry pictures whether the target is his/her internal drive or the iDisk. Even assuming the target is the former this leaves open the question of whether the problem really lies with the source disk, the target disk, or the computer itself.

    Could you post some information indicating whether, in your case, the "freezes" are occurring when you are copying to or from another drive and, if so, what sort of drive it is and how it is connected? Again, it is very hard to tell from the blurry video, but if okeden IS copying to his HD (rather than his iDisk, where a whole new series of possible causes would arise) it looks from the vid that he doesn't have much space left on it.

    If the delays are not occurring in situations analagous to those shown in okeden's vid, could you describe your own issues in greater detail?

    Not sure if you have the facilities, but if possible could you post a similar video, but with the camera in a fixed position rather than hand held and continually showing the entire screen, rather than just parts of it. (There are also various utilities out there that will allow you to capture video of your screen directly, in far better definition and without the camera movement, if you don't have access to a decent video camera). This would make it much, much easier to determine what is actually going on.

    Cheers

    Rod
    MBP 13"2.26, MBP15"2.2, iMacG520"RevB , MB2CD, MBCD, ,PM5400/180 & earlier, Mac OS X (10.6.4), 7 chooks, 2 dogs, 2 daughters, 1 pear tree, 0 partridges, itinerant bats, magpie
  • dvasa Level 1 Level 1 (60 points)
    Currently Being Moderated
    Jun 22, 2010 2:55 AM (in response to Artitron)
    anyone want to give this a go?
    http://www.nvidia.com/object/geforce-macosx-19.5.8f03-driver.html

    actually, appears to be for MAC Pro so ignore....
    what a pity

    Message was edited by: dvasa
    Mac Pro 2.66 2gig Ram, Macbook 2gig 1.25gig Ram & Quicksilver 933 1gig Ram, Mac OS X (10.4.9)
  • Rod Hagen Level 7 Level 7 (31,985 points)
    Currently Being Moderated
    Jun 22, 2010 3:46 AM (in response to Pipen)
    The AHT message indicates an issue with the "Northbridge" (memory controller) temperature sensor, Pipen.
    MBP 13"2.26, MBP15"2.2, iMacG520"RevB , MB2CD, MBCD, ,PM5400/180 & earlier, Mac OS X (10.6.3), 7 chooks, 2 dogs, 2 daughters, 1 pear tree, 0 partridges, itinerant bats, magpie
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