AppleCare is valid worldwide?

Talked to Pauline K. on Live Chat. She told me the following:


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Pauline K: The Applecare protection plan is a global warranty plan.
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Pauline K: It is valid for service anywhere in the world.

The Live Chat option pops up under the telephone number.
If you can't see it then it's not available for you.

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I do apologize for the delay. I have checked with my supervisor and the Applecare for all products does provide global support coverage.
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Pauline K: You can contact Applecare or check out support pages to locate service providers for the iPhone throughout the world. If one is not local, you can mail in the iPhone for service.
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Chat to another agent, same story.
It seems that this global coverage is not mentioned however it can be assumed it is covered globally, the assumption is made from the knowledge of staff at AppleCare within Apple. We can held them responsible if this is not the case, secondly, for the giving deceptive and misleading information to persuade me into a commercial transaction.

* You are chatting with Shreta M, an Apple Expert

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Hi, my name is Shreta M. Welcome to Apple!
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Shreta M: Welcome back, how can I assist you?
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You: Hello, I would like to purchase AppleCare for the iPhone
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Shreta M: Great!
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You: However, I am moving abroad and I want to ensure that it is covered globally.
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You: Could you please check if this is the case?
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Shreta M: Sure!
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You: If I purchase the AppleCare iPhone in the UK
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You: Can I bring my iPhone to an Apple store in Singapore for example to get it fix if there are any faults arise?
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Shreta M: Absolutely! The AppleCare plan is global.
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You: Can you please double check this?
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You: As I cannot see anywhere on Apple site in the AppleCare section that it said so.
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Shreta M: That is one of the many great benefits of Apple Care.
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Shreta M: Apple Care on all of our products offer global support as well as parts and labour.
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You: Where does it say that on the AppleCare page?
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You: Could you please help me find it?
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You: I want some sort of written statement.
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Shreta M: Sure! One moment while I get this information for you.
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Shreta M: Thank you for your patience, I'm still checking this for you.
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You: Not a problem.
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You: I'll wait here
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Shreta M: Thanks
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Shreta M: Click here for the AppleCare Legal Terms for iPhone
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You: I have read through it
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You: But unable to locate where it states Applecare for all products does provide global support coverage.
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You: Could you please check with your supervisor?
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Shreta M: Did that link open for you?
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You: Yes
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You: But unable to locate where it states Applecare for all products does provide global support coverage.
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Shreta M: I have confirmed with my supervisor that the plan is Global.
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Shreta M: The link I provided is for the iPhone. Each Apple product has its own link for terms.
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You: Within the terms.
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You: It does not say anywhere that it is a global AppleCare
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You: This is the reason I hesitate the purchase.
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You: Your supervisor said it is global coverage but the Apple terms does not provide this evidence.
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You: If I could get a written confirmation from your supervisor.
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You: I can safely go ahead with the purchase for the AppleCare
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Shreta M: If you needed service or support outside the country you purchased Apple Care you would contact Apple Care first

and they will refer you to where you can get service in the country you are in at that moment.
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You: Well i won't know if I can get the warranty coverage until then.
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You: If I buy the AppleCare now
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You: But found out later I can't use it abroad outside of the UK
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You: That would not be acceptable.
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You: May I have your supervisor's name please?
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Shreta M: I would suggest contacting the source which is AppleCare if you need more proof, my supervisor name is Eileen.
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You: May I have her surname as well?
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Shreta M: For security purposes we are not able to give out that information
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You: The initial would be fine.
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Shreta M: It is W.
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You: Thank you.
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You: I will contact AppleCare
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You: Many thanks for your help Shreta.
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Shreta M: You are welcome!
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Shreta M: Thank you for visiting the Apple Store. We appreciate your business. If you would like more help, please chat with

us again.
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Your chat session has ended, if you require further assistance, please wait a few moments and try chatting with us again.

Tamara wrote:
I don't see how it could be worldwide since that would mean that every authorized service center would need service units for a variety of countries. If you had a problem here in the US, I'm sure you would not want to be handed an ATT service unit to replace your unlocked UK unit.

The iPhone is not hardware network locked.
A service centre can use any iPhone unit and 'flash' it with any firmware of their choice including the network locked AT&T using their appropriate tools. So I don't see a problem here.

An iPhone can be easily unlocked by simply plugging into iTunes - "Firstly, complete the unlocking form. Then place a non-O2 sim into the iPhone and connect to iTunes via a USB cable. iTunes will confirm that the iPhone has been successfully unlocked." - http://shop.o2.co.uk/update/unlockmyiphone.html

So I can assume the process of re-locking the device to a network can easily be done via iTunes when the device is plugged in.

IMEI and iPhone hardware serial number is all is needed to unlock and re-lock by Apple through iTunes interface.

Tamara wrote:
It also contradicts the reports of people being outside their home countries who go to the shop for service and are told they will need to wait until they get back to their home country.

Factory warranty does not include global coverage, only when you have AppleCare that it will, according to the agent I talked to.
Can you confirm that they all have AppleCare?

Tamara wrote:
All AppleCare is an extension of the original warranty and has all the same terms as the existing warranty. It's not a special warranty on top of the existing warranty.

That's what the terms said, not what I've been told by Apple staff.
So I'll held them responsible for misleading information if overseas Apple stores don't fix my iPhone.

So now I feel much more confidence after buying the AppleCare 🙂