How do I uninstall Fujitsu ScanSnap Manager

Question

How do I uninstall Fujitsu ScanSnap Manager

I have an S510M scanner, and it has worked fine until recently. Now, when I scan a document, ScanSnap Manger opens during the scan and then crashes. I removed all remnants of ScanSnap, emptied my trash, did a restart, then tried to reinstall the software. Installer keeps saying that it can't continue because a newer version of ScanSnap is on my computer.

Any help would be greatly appreciated.
Thanks,
Ken

MacBook Pro - 2.16 GHz, Mac OS X (10.6.3), iPad 3G, iPhone 3G S (OS 3.13)

Posted on May 11, 2010 12:38 PM

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Answer 1

jarik

Level 4

1,005 points

Jun 17, 2010 12:16 PM in response to Kenneth Epstein

This may be too late for you, but...

I had a problem with 10.6.3 and Scansnap S1500M. Got it working with 10.6.4 after reading the uninstall instructions in the user manual on the CD. I believe what I had not done before (weeks ago), is delete the receipt in /Library/Receipts, so I got in the catch-22 you mention of the old version installer saying it's already installed and new version (for SL) saying the old version is not installed. Not sure what did it, it may be because of the snow leopard update to 10.6.4 or something else.

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Answer 2

Jane Knox

Level 3

691 points

Jun 17, 2010 12:19 PM in response to Kenneth Epstein

My Scansnap works great. I downloaded new drivers from:

http://www.fujitsu.com/us/services/computing/peripherals/scanners/support/sl_dow nload.html

I do not use the CD that came with the scanner; I only use the most recent installers from Fujitsu.

Hope that helps. 🙂

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Answer 3

baltwo

Level 9

62,386 points

May 11, 2010 12:39 PM in response to Kenneth Epstein

Contact Fujitsu and find out where they install items.

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