Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

2 points

Cannot restore iPad: Unknown error (9)

Hi,

My iPad got a serious problem after 1 day usage. Can anybody help me out? The following is the symptom.

iPad freezed when I open iTunes. Then I tried to power off, no response.
After 1 or 2 minute, iPad restarted automatically. Then I tried to run an applicaiton, iPad freezed again.
Then I saw white apple log on screen endlessly.
I tried to reset iPad by pushing and holding power and home key, no help.
iTunes cannot detect iPad.
Then I push&hold power key and home key and then release power to enter restore mode. iTunes detected the iPad in recovery mode.
And I tried to restore iPad using iTunes, the result is Unknown error (9). I also tried to restore it using another PC and got the same error.

Br,
NickXu

iPad 64G, iPhone OS 3.1.3

Posted on May 12, 2010 8:04 AM

Best reply

red555

Level 4

2,581 points

Posted on May 12, 2010 8:26 AM

If the only problem is iPad can not sync, try a complete reset.

Settings, General, Reset, Erase all content and Settings.

Warning: this deletes all data.

View in context

19 replies

lllaass

Level 10

210,417 points

Sep 23, 2010 5:34 AM in response to kimicg

Why not contact the Germany store?

bavatar

Level 1

0 points

Dec 29, 2010 3:06 PM in response to kimicg

This can happen if the connection is lost or disrupted during an update. If the restore and recovery steps do not work, take it back to an Apple store. If there is not one near you, contact Apple Care about and they should send you a postage paid box to ship to them.

May 11, 2013 3:01 PM in response to NickXu

I'm having the same exact problem on my wire's iPad. It began suddenly last nite as she was using Safari. I wonder if it was caused by a virus. I've tried two different PC's with refreshed updated ITunes, different cables, and connections such that no other USB device is connected, all in vain.

The present situation is that by using the HOME key and POWER key depressed for 10 secs or more I can get it to prepare itself for a RESTORE. However, when it's connected to the PC the software says it cannot be USED until the devide is RESTORED, yet it will not restore! No ability to Power it down with the power slider just as everyone else has described.

I'll bet this is going to be an increasingly common reported problem and though I CAN and WILL bring it to an APPLE store near me, I hope they are reading this and find a better solution for their wide audience. It will benefit them and us.

Sep 23, 2015 9:53 AM in response to NickXu

This tool was able to get my iPad out of recovery mode "w w w .tenorshare.c o m /products/reiboot.html" (take out the spaces if you copy and paste). REIBOOT is the tool.

Cannot restore iPad: Unknown error (9)