Itunes freezing when synching

Question

DHL 2468 Author

Level 1

0 points

Itunes freezing when synching

itunes freezes and the message in the itunes activity box is "Finding Purchased items on XXXXX's iPad"

IBM

Posted on May 13, 2010 6:36 PM

Reply

Answer 1

May 21, 2010 12:58 PM in response to DHL 2468

I'm also having this same issue. I looked for plugins and I don't have any, reauthorized computer and still freezing at Finding Purchased items on ""

Reply

Answer 2

concern

Level 1

0 points

May 27, 2010 8:21 PM in response to James Fitzpatrick

Same problem here. What applications did you install just before the problem started? Maybe this is the problem.

I am just doing a restore to sell if that helps. I suspect it may have something to do with downloading apps on the ipad, rather than itunes.

Message was edited by: concern

Reply

Answer 3

concern

Level 1

0 points

May 27, 2010 8:52 PM in response to concern

Well that did the trick. Full restore...lengthy and painful.

I strongly suspect now that downloading apps directly on the ipad caused the problem, hence the message 'finding purchased apps' before the hang. I have two ipads one syncs on a Mac, the other on Windows and both versions of itunes hung at this same point with two different ipads! I almost blame iBooks, because it prompted me within the appstore on the ipad to download it.

I suggest you either manage your apps entirely from itunes and then sync, or forget the app syncing and just use the ipad.

Until, of course, a fix is provided.

Message was edited by: concern

Reply

Answer 4

concern

Level 1

0 points

May 28, 2010 1:44 AM in response to concern

Hopefully my last post on this issue. Seems to be related to iBooks and downloading content for it, such as
the free Winnie the Pooh. This seems to make it check for purchases on the device and causes the iTunes freeze Mac or windows.

Reply

Answer 5

lowfokus

Level 1

105 points

Aug 1, 2010 7:46 PM in response to concern

Definitely the issue with mine. Plugged in iPhone, froze there repeatedly. Found this post, and plugged in phone again, slid to cancel sync. The I deleted Winnie the Pooh, and then iBooks. Syncs no problem now. I wonder what Apple has to say?

Reply

Answer 6

webdiva

Level 1

0 points

Aug 25, 2010 1:55 PM in response to concern

Thanks for posting this solution! Deleting Ibooks and winnie the pooh also worked for me.

Reply

Answer 7

yozik

Level 1

0 points

Jan 10, 2011 11:26 AM in response to webdiva

Just deleting the Winnie-The-Pooh book worked for me. Stupid ITunes.

Reply

Answer 8

Jan 12, 2011 12:13 AM in response to James Fitzpatrick

Most likely there's another program running on your computer that is interfering with iTunes. Definitely try disabling any startup programs and services you don't need.
More about [iPad Transfer reviews|http://www.softwarebbs.com/wiki/IPod/iPhone/iPad To_Computer_Transfer_%26_Backup_SoftwareReviews]

Reply

Answer 9

RitaL

Level 1

0 points

Jan 26, 2011 6:32 PM in response to DHL 2468

I had this same problem. I was trying to move itunes purchases to a new PC and used the authorize this PC option. When I tried to synch my iPad, it fronze at that same point. I looked on itunes and some of the libraries had not imported yet from my backup/restore. I added the appropriate libraries to itunes so they would show up. All worked fine and came into view EXCEPT iBooks. When I tried to add the library into itunes, it locked everything up. So this is another angle that supports the theory that something is wrong with iBooks. It can't be what I loaded on my iPad , it has to be iBooks in general since the folder that was already on itunes from my old PC would not load on my new PC.

This makes me very sad since I really use ibooks alot. I do remember the ibooks app was updated recently...so might be the reason.

Reply

Answer 10

mpadina

Level 1

0 points

Feb 11, 2011 2:53 AM in response to RitaL

I have exactly the same problem. When syncing my Ipad i get message 'Syncing 'xxxxxxIpad' Step 3 of 6. Finding purchased items' - then Itunes freezes. I have deleted every reference to IBooks from Itunes, Iphone and Ipad and i still get the problem. With this issue i am unable to sync my Ipad!! It does not appear to effect the Iphone!

Reply

Answer 11

Feb 11, 2011 4:43 AM in response to Curry Obama

Thank you, thank you, thank you for that link! I just transferred my iTunes info to a new computer and sync'd the iPad to the new computer perfectly on the first try without losing anything!

Reply

Answer 12

Apr 26, 2011 11:44 AM in response to mpadina

I'm having the same problem, still after deleting iBooks and all them books in my iPhone 4 (4.3.1)

Do not know what to do anymore....

Reply

Answer 13

Apr 26, 2011 12:06 PM in response to Curry Obama

I looked up for start up programs but the only one I have is iChat (Sys Preferences/Accounts/Login Items).... is there any way I can find out if any other program is running on start up that may be causing problems? may be the microsoft silverlight that i've just updated? (f++k gates and his gizmos)...

thanks

M

Reply

Answer 14

Apr 29, 2011 4:39 PM in response to DHL 2468

Hi, I found a solution to our problem.

1st- erase iBooks that seems to be the one to blame for all our trouble

2nd- back up iPhone

3rd- disconnect your iPhone from your computer and go to Settings/General/Reset/ and Erase all Content and Settings

4th- re connect to computer. Itunes will ask you if you want to configure it as a new device or restore from back up. Restore from your back up.

Result. You have you Iphone free of iBook trouble and ok to sync again.

This is what I did and worked from me.. hope it does for you too.

Bests

M

Reply

Answer 15

holzra

Level 1

8 points

Apr 30, 2011 2:19 AM in response to DHL 2468

same problem, i kept force quitting itunes. just decided to let it do its thing. after about 10 minutes synch was complete, newly downloaded books which i downloaded to ipad from ibooks found their way onto my mac. then i was able to synch again with no lag time at all.

Reply