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Crashing iMac (Black screen or spinning beach ball)

I have an intel based imac which I bought back in September 2007. After upgrading to the OSX 10.6.3, my mac crashes constantly - spinning beach ball and nothing works or the screen goes black. This does not happen to my macbook running the same software version (white macbook, purchased may 2008). Anybody else having this problem?

iMac (Intel), Mac OS X (10.6.3)

Posted on May 15, 2010 8:37 AM

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24 replies

Jan 17, 2011 9:08 AM in response to Matt Woolner

Add another one to that list...

I have a late 2007 refurb iMac 20" w/4GB of RAM. This machine has run beautifully before snow leopard. Just recently upgraded to 10.6.6. Machine will freeze up in any application - sometimes a black screen, sometimes a blue screen w/white vertical stripes, other times the screen will freeze and the display just goes haywire. Have had similar issues to others that have posted where sometimes I still have audio running in the background, but everything else is unresponsive...I have been on phone with support three times and we have tried everything...

apple hardware test passed (the extended one) - no problems
was able to replicate issue with a different user account
was able to replicate issue after deleting cache files from library
i've reset PRAM
I've done an archive and install
I've run verify/repair
I even tried the downgrade to 10.6.3 - it still freezes.

However, I have run verify disk and I do keep getting an error (even though it gets fixed - it still reoccurs).

*Invalid volume file count and invalid volume directory count.*

So, they have set me up for an appointment at the Apple Store. thankfully the HD is still under warranty, so if it ends up needing to be replaced (I'm backed up) that will do the trick.

This has to be it - so I will let you all know what I find after the appointment tonight! Wish me luck

Jan 28, 2011 12:14 PM in response to Matt Woolner

Well, did you solve it? Did the hard drive replacement solve the issue? I have two exact machines with different users and each machine is experiencing the same bouncing beach ball issues. I've downgraded the machine to 10.5 and still the same issue. I'm picking both machines up this weekend and try some other tricks. The only consistency is that both machines have to be on for about :30 minutes before they begin crashing. Clean installs and still they crash. Will try the 10.6.5 option and see if that works but I'm running out of options here. Any suggestions would greatly be appreciated.

Apr 6, 2011 6:33 AM in response to KHerrador

I have the same problem. Started on the exact day I went to 10.6.3 and had never occurred before.

Have installed all the latest releases up to 10.6.7 hoping it will fix i,t but if anything its getting worse, particularly with the last release.

I have reinstalled the OS from Combo update. Re-installed Safari, Repaired the disk (multiple times), set the fan speed to run higher, reset pram, and I don't have any software you cannot buy from apple. None of them worked.

This is very annoying. Clearly something to do with Snow Leopard.

Has any one found a succesful solution ?
Has anyone tried going back to 10.5. ? Is that possible ?

May 25, 2011 7:13 AM in response to utahgimme2

Graham, what you've written is complete deja vu of what I've experienced with a mid-2008 24" iMac.


Like you, I'm putting it down to something beyond "coincidence" that the moment I had installed 10.6.3, things started going gradually haywire on this particular iMac.


My need to install Snow Leopard was so that we could run the Adobe CS4 suite of software which had SL as a minimum requirement; had we not needed to run CS4, I'm confident the iMac would've still be running fine today.


Initially thinking that it was a corruption in the OS, I decided to re-install the system. This did nothing to fix the problem. My attention then turned to the hard drive, thinking that there may be a few bad sectors. I ran DiskWarrior on it, did all the Cocktail scripts, Tech Tool Pro, Disk Utility, anything I could find. Everything said the drive was in order, the S.M.A.R.T. status was cool, etc. All these tests were run, where possible no less, when the iMac wasn't behaving erratically. Furthermore, I did verbose boots and read the text. I even downgraded to 10.6. Still nothing. It's like the damage had already been done, maybe by any possible and irreversable firmware upgrades which ran during the 10.6.3 upgrade?


One day I was dusting the top of the iMac and noticed the God-almighty heat on top of the aluminium bezel, moreso, the top left-hand side. I then read reports about over-heating so I installed smcFanControl on a whim. The moment I did that, I got my iMac back! Despite the increased noise of air being rushed through the cavity of the iMac, it is now a useable computer. I made it a login item so that it starts up when it hits the Finder to reduce the chance of it heating up and being unuseable again if it sits idle for too long.


My conclusion is that when they were creating 10.6.3, Apple either removed or screwed up something to do with Processes and/or CPU usage. Or even temperature management. The only way of overcoming this is by manually overriding the normally system-controlled fans and using smcFanControl as a patch-fix until Apple addresses this problem (unlikely) or, your next iMac (most likely) 🙂


Hope this helps a few people out there!

Feb 5, 2012 12:41 PM in response to dave.au

Thanks for this tip, Dave. After being stuck with a beachball iMac (early 2008 24", 3.06 ghz 4gb, Core2Duo) for weeks and trying to come to terms with the only remaining solution, total reset and wipe, I read your post and checked the temperature of the top left-hand side of the Mac. Smoking hot.


Installed SMCfancontrol and yes: I got my Mac back too! Albeit a bit noisier since the fans are working harder, but at least it's usable.


When I consider the crash pattern I experienced before it makes sense that it's a temperature issue I'm having. The iMac would work fine right after being turned on. I could even watch a full movie (when no interface actions are performed), but after being turned on for a while it would be beachballing whenever I tried to perform an action. Probably because of overheating.


My problems only started December 2011 long after I started running Lion OS, so I really can't pinpoint the reason for this sudden behaviour. Just happy that SMC has provided me with a solution.

Feb 5, 2012 1:24 PM in response to frenchapple

I started having the same problems several months ago: total freeze ups (usually except for cursor) coming out of sleep, as well as occasionally at random; rarely, a grey black screen (but you can hear that the machine is on), once or twice freeze ups with the spinning beachj ball.


I am running 10.6.8.on a late 2007 core intel MAC. I had very few to no problems with 10.6.6, more with 10.6.7 and many more now with 10.6.8. If you read various threads, you will note that there are many of people having these same "freezeup/crash" problems. There are very many with the problem who have gone to LION--one extant thread is over 105 pages long, and you can find it here! In fact, some LION folks are trying to go back to Snoiw Leopard where things weren't so bad in this regard, but are finding that it is difficult to make that transition.


SO FAR, NO ONE HAS COME UP WITH A CERTAIN CAUSE OR CURE!!!


Also, I have gone the route--as have MANY folks-- of going to Apple with machines and being told that there are no hardware problems after the hardware tests they do as well as doing the other few things that are suggested.


I am here trolling for answers, as I often do, but there are none so far, and it is frustrating after three years of no problems like this in my case. This 'freeze/crash coming out of sleep' thing etc., has really come into prominence in about the last 1/2 year.


I suggest that you all read the various threads here for more of the bleak details. Use "freeze" or "crash" or "sleep" for some of your searches. -- You will find that there are very many in the same boat, and we are all looking for answers.

Crashing iMac (Black screen or spinning beach ball)

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