You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

new itouch cannot create itunes store account...

My son just go his itouch, we created an apple id and when we try to setup for itunes store we get and error after filling everything out.. The error is "you are not eligible to create an account at this time" I have tried using another email address but still same error.. any help would be great.. Just got this thing and he cant even use it..

Dell, Windows XP

Posted on May 22, 2010 5:19 PM

Reply
Question marked as Top-ranking reply

Posted on May 23, 2010 12:56 AM

I have EXACTLY the same problem. For an iTouch purchased for my son yesterday. Tried creating an account from the iTouch, my home PC, my iPhone but get this error message every time. Rubbish apple - what is the problem?
61 replies

Jul 15, 2011 7:17 PM in response to NickS0070

my solution to my problem (adress issue) was to add the ending of the street number; for example my address is 12345 sw 118 ave miami fl 33177......the solution is simple 12345 sw 118th ave miami fl 33177...u ad the ending of the street th to the 118 ... for example 122 ave will be 122nd ave .it took me hours to figure it out . hope i help alot of people

Jul 15, 2011 7:21 PM in response to NickS0070

when you create an itunes account your first mistake is trying to do it from the ipod itself. ALWAYS go through the itunes on the computer. To download a free account you need to go the itunes programon the computer, connect to the itunes store, then click app store, then on right locate free apps, click on free app as if your going to download it and click create account. This will allow you to create an acconut without a credit card. Its nothing with the ipod touches, you people aren't doing it the way it should be done.Shouldn't blame apple reps when your not doing the steps it takes to create one.

Nov 25, 2011 2:55 PM in response to NickS0070

Hi,


Needing help... I'm getting this exact same problem, creating an account for my daughter.


We've not even plugged her iPod touch in yet, we've done everything via our PC... I constantly get the "An error has occurred. Your changes cannot be saved" message... I've also tried setting her up as an Allowance from my account, that doesn't work either.


Any suggestions, as otherwise we're pretty stuffed really as we want her to have her own account otherwise I've got to worry about going individually through which apps we sync if she uses my account etc....

Dec 11, 2011 3:11 PM in response to daniellewhitwicky

"you people aren't doing it the way it should be done"

If you are an apple employee then you must work in the canteen.


My son created an account via the touch to access facetime. I then gifted him an app which he cannot access via iTunes. If creating an account via the touch isn't going to work, then why is it there as an option?


Is there a resolution for this? so far (5 days) I haven't received an answer from Apple.

Dec 27, 2011 9:01 AM in response to NickS0070

I found a workaround for Windows users.


I went to control panel and clicked add user account and created a new user account.

Then I switched to that new account and started itunes without the ipod plugged in. Its like opening a clean itunes.

I created a new account using this itunes (actually I just updated the previous accout that had error saving).

That worked fine. I returned to the other login opened itunes signed in using this account. Worked fine. Plugged in ipod - still fine.


I think that should work!

Dec 27, 2011 10:10 AM in response to Buttermunch

Buttermunch wrote:


I found a workaround for Windows users.


I went to control panel and clicked add user account and created a new user account.

Then I switched to that new account and started itunes without the ipod plugged in. Its like opening a clean itunes.

Rather than doing this, make sure you are logged out of the iTunes store before attempting to create a new account.

To log out of the iTunes store, select iTunes store on the left side of iTunes.

Click on the Account name at top right then Sign out.

Jul 23, 2012 2:11 PM in response to CindijoJo

CindijoJo wrote:


Simple fix: if you have already entered an age if less than 13, you have to clear your safari cache. Go to settings, then safari, then clear history, cookies, and cache. Then re-register for your new itunes/apple user account.

Happened to us this morning too but this worked.

This worked like a charm! Very Cool!! Thanks!!!

new itouch cannot create itunes store account...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.