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NickS0070 Author

Level 1

0 points

new itouch cannot create itunes store account...

My son just go his itouch, we created an apple id and when we try to setup for itunes store we get and error after filling everything out.. The error is "you are not eligible to create an account at this time" I have tried using another email address but still same error.. any help would be great.. Just got this thing and he cant even use it..

Dell, Windows XP

Posted on May 22, 2010 5:19 PM

Top-ranking reply

smeekster

Level 1

0 points

Posted on May 23, 2010 12:56 AM

I have EXACTLY the same problem. For an iTouch purchased for my son yesterday. Tried creating an account from the iTouch, my home PC, my iPhone but get this error message every time. Rubbish apple - what is the problem?

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61 replies

Jan 26, 2013 8:44 AM in response to lzuniga8

I tried resetting both the cache in iTunes and the Safari cookies and cache. Neither worked (iMac). Perhaps Apple has changed this, and now blocks it on the server side.

Anyway, the solution I used was to go online and create an Apple ID through the Apple site. I then logged into iTunes and there was no problem.

I understand why Apple does this (federal law puts much greater company obligations to provide online access for under 13), but surely given how many people have this problem they could set up some sort of "Child account" within a parent's account, or monitored by parents.

new itouch cannot create itunes store account...