MBP13‘3 and External Monitor Problem (screen goes pink/ laptop hangs)

I just got my MacBook Pro 13'3 2.4 GHz, 4gb, deliveried today, I brought a MiniDisplay to VGA adaptor along with it.

When I connect the external Display to VGA adaptor, first of all, both monitors are fine, after few mintues( maybe display go to sleep mode), laptops hangs both screen go to pink/purple color. Keyboard and Mouse not responding anymore, have to shutdown the laptop by holding down the power button.

Does any one have this problem, is this a Hardware flaw or OS?

thanks

MacBook Pro, Mac OS X (10.6.3), MacBook Pro 13'3 2.4 GHz, 4gb

Posted on May 24, 2010 12:43 PM

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413 replies

Aug 19, 2010 6:12 PM in response to Heron2010

Yesterday and today, I have got the same problem with my new MacBook Pro (more grey than pink on the Mac monitor, and grey or green or purple on the external monitor). It appears to occur randomly, with no warning, and no correlation with usage of applications. It appears to be independent of the external monitor settings (resolution, refresh rate).

Aug 20, 2010 10:26 AM in response to ChangLiu

My monitor supports both dvi and vga. I have found one combination of vga adapter/cable the works without crashing. Another vga cable crashes and the one dvi adapter/cable combination I've tried so far crashes. I've come across another dvi cable that I'm going to try next.

This monitor was working fine for three years on an older MB 13" with digital adapter.

Aug 21, 2010 4:13 PM in response to ChangLiu

Hi!

I bought my MacBook pro 13 (2,4 Ghz, 250 GB HDD) last week. Have been running it for a week without any problems. Got the apple Displayport-DVI connecter and plugged it in to my external display and have been running it for 2 days. I updated to the latest update with the fixes related to connecting to external display. However now this evening when having my Macbook pro connected to my extrenal display, listening to spotify and using safari - the system just hanged with the exact symptom that seem to be described in this thread. Evenry thing hanged/stopped. The external display went purple and the macbook LCD display black and everything hanged. Had to restarted the system on the power-button. So unfurtunatly this latest fix does not seem to have helped the problem, atleast not for me:( Anyone else also still experience the same thing with this new update installed?

Br
J

Aug 24, 2010 1:54 PM in response to robotspacer

I was finally able to reproduce my problem for Apple, and I took it back in with the screen frozen. They did some quick diagnostics and still didn't find anything wrong, but the replaced the logic board anyway. I've been using it for a week and a half now without a single freeze.

I'm still not completely convinced the problem is fixed, but it certainly seems that way, and I'm getting more convinced every day. This is the longest I've ever used it with an external display and OS X 10.6.3 without a freeze. Previously the longest I went was 3 days, and most of the time it froze once a day.

(I was able to use it with 10.6.4 for an entire month without freezes, so I don't know what the deal is there. Either 10.6.4 did something to trigger it less often for me, or it was just an odd coincidence. When I was trying to reproduce the problem for Apple, I couldn't get it to happen until I downgraded to 10.6.3, so I think it really does happen more often there—at least for me.)

For those still having problems I would really recommend talking to Apple—call them or visit your Genius Bar. Even if they're not sure what to do, they might be able to fix it. It seems like most people posting in this thread had the problem fixed with a new computer or logic board replacement. Even if it does turn out to be a driver or firmware issue, the more complaints they get, the sooner it will get fixed!

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MBP13‘3 and External Monitor Problem (screen goes pink/ laptop hangs)

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