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I moved country, changed iTunes stores and now my Apps can't be updated!?

Hi,

I know about how to change country etc for purchases in iTunes, this isn't about that.

I had a UK iTunes account and bought apps there.
I've now moved to Australia and changed my iTunes account to Australia using an Australian credit card, and I've bought some apps here.

iTunes is telling me that I have a bunch of Apps I can update, though when I go to update them it says there's none available.

I've gone to the UK iTunes Store and clicked update, and there they are - but they won't download as I need to change my billing info again.

So, here's the question - is iTunes actually that limited that one account can only have one credit card linked to it?

I live permanently in Australia now, but have purchased over 100 Apps while in the UK... am I right in saying that every time I want to update an app I have to fill out all my UK credit card and billing information, update, then fill in all my Australian billing details again when I want to switch back to the Australian store... over and over again for the rest of my life!?

I understand some Apps won't be available in one country VS the other, that's not the problem here. This is with worldwide available apps - I can see the apps in the Australian store, but because I've bought them in UK I can't update them in Australia.

MacBook Pro, Mac OS X (10.6.3)

Posted on May 27, 2010 8:09 PM

Reply
280 replies

Mar 23, 2013 12:39 AM in response to 6invictus9

I can confirm this does not work for me, I have tried a few times in iOS app store, and OSX app store. It does not migrate the app to our new location.

6invictus9 wrote:


No, actually u just have to do it once, then u will have the app under your apple account in that particular local AppStore. Further updates will be automatic

Apr 2, 2013 12:04 PM in response to Steven Drew

I have a question, if anyone can hazard a guess or knows the answer.


I called the Apple Support Hotline but was put through to my service provider that couldn't provide me with an answer.


I have an iphone that was bought in Greece, I'm planning on moving to the UK,( they are both in the EU , but that doesn't guarantee anything) I need to know if the purchases made in the greek itunes store will be accesible once I put in a UK nanosim in the iphone.


I'm not concerned about making future purchases at the moment, more about accessibilty and keeping the purcahses I've allready bought i.e iBooks.


Thanks

Apr 11, 2013 12:37 AM in response to mklnz

A FIX ---


I posted this in another thread as well, but will put it here as well ....


I was having same issue, for 3 years, after moving from the US to NZ.


iTunes would indicate I had 27 updates available, but only 2 or 3 would be actually be there, because the rest were downloaded from the iTunes store in the other country, or the other credit card.


So I used to have to change my iTunes Account from NZ back to US (and address and credit card back to my US one that I still have) in order to update all apps, then change back to NZ again next day. A hassle, but it worked, because I still have a US credit card and address to use.


However, I have just found a way to update all apps, without the workaround! It's just a bit of a process if you have a lot of apps, but it is quite easy.


Here goes....


1. Simply open iTunes and log in to your account.


2. Click on Apps in your left menu (tonight mine was showing 27 updates available, but none showed up when I clicked for the updates)


3. View all your Apps by 'List'


4. When you hover over each App name, the arrow pops up


5. Click on the arrow, then click 'Show in iTunes Store'


6. You are taken to the App Store page for that App


7. If the button below the App icon says 'Downloaded', it means you have it and it is up-to-date.


8. IF THE FREE/PURCHASE BUTTON BELOW THE APP ICON SAYS 'FREE', IT MEANS IT NEEDS AN UPDATE (because iTunes recongnises that you have purchssed the App before). CLICK THIS AND THE UPDATE DOWNLOADS


The only issue is you have to go back to the App list and check every one until your update count gets to zero.


I hope it works for you, too.

Apr 11, 2013 1:08 PM in response to ckinnz

One more thing ...


For the free Apps you have in your collection, the 'download' button below says 'Free' - you click and it downloads.


For Apps you paid for, the 'download' button says 'Purchase' - you click, it then has a confirmation box, click OK, it then has another confirmation box that says something like "you already have this one, so the update is free".

Apr 11, 2013 11:55 PM in response to ckinnz

Thanks for that write-up, ckinnz, very helpful!


To simplify tracking down outdated applications, I wrote a Ruby gem called App Store Emigrant. Have posted about this earlier in this thread, but it might save you some time if you have a lot of applications.


Installation and usage instructions can be found here:


https://github.com/timkurvers/app-store-emigrant


User uploaded file

Jun 22, 2013 10:48 AM in response to Steven Drew

Well I live on an island that is nto part of Europe or UK..bu tvery close to both (Jersey) and we in Jersey have to spoof or postcodes to a UK one in order to buy anything from the App store.

Goign to be fun if they crack down on that and don't allow us to buy anything from the app store/ itunes store..The will sell us the hardware and then that is is..screw you is their attitude, we have your money, we don't care anymore.

Jul 21, 2013 7:07 PM in response to Steven Drew

So here's da deal guys. I lived in Saudi Arabia up until last year which was when I'd bought a bunch of apps from the appstore like garageband, traktor DJ and the like. I'm broke but I'm still proud to say that I paid for those apps. I left Saudi Arabia for good, returned to India, and it took me time to acquire a creditcard and everything here and here I was, about to purchase the minecraft game and that's when I decided I had to change the store to India and put in the new credit card details. Everything went smoothly without any hiccups but when I clicked on the 'purchased' under the features tab at the bottom in itunes, I got the shock of my life. Apparently I havent purchased anything. In their words ' you do not have any purchases available to download '

You have no idea how disheartening that is for me. I just hope someone at apple see's this and does something to rectify this stupid mistake on their part. I just dont get it how apple can make such stupid mistakes. I've always been an apple fanboy and I have an ipad, and ipod touch and an ipod classic and my next purchase was about to be an iphone but I guess now I really get why ppl want to move away from apple. It would mean a lot to me if someone could help me out. There would be no point in telling me to change country to saudi arabia and enter the old credit card cuz all of that was in the past and I dont think that credit card would even be valid now.

Help a brother out willya. I'd really really appreciate it

Aug 6, 2013 9:32 AM in response to Fatma alyaarubi

Haha well do not worry my friend. As you can see, I am the above poster and boy I was devastated when that happened to me. It's perfectly ok though. When I contacted apple, a representative attended to me and told me all my apps and music that I had bought would remain mine. But updating the apps would now be done only via phone/ipad directly. i.e. not via itunes. This is bcuz the itunes store location has changed to another country. But you can still use all your apps as long as you have them on your phone/ipad and you can update ur apps too. And just in case you wanna be sure, backup those particular apps on your computer, only as a safety precaution. And this is what they said to me, but I havent tried it yet. When in a new country's itunes store, if u see a price written on an app you have already purchased in another countrys store, its ok. you can click it and it'll get installed for free as long as u had paid for that very same app. I havent tried this out cuz it's scary 😀 but thats what they told me. What I did was backup up my important apps onto the computer and now my ipad is just the way it was before. The apps get updated with no problems at all. But i havent tried restoring my ipad to the factory settings or anything cuz that'd be a stupid thing to do anyway, considering how much of a pain it is to transfer stuff into apple devices. Wish they had a simple drag and drop thing. It would make things so much more easier. Oops I'm rambling 😀 Hope i helped you and anyone else who gets into this pickle. so DO NOT WORRY 🙂 Last time when I checked this thread, not too many ppl gave me convincing replies. So just so that everyone sees this, pls thumb up this post. There is absolutely no reason to worry 🙂 have a great day

I moved country, changed iTunes stores and now my Apps can't be updated!?

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