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I moved country, changed iTunes stores and now my Apps can't be updated!?

Hi,

I know about how to change country etc for purchases in iTunes, this isn't about that.

I had a UK iTunes account and bought apps there.
I've now moved to Australia and changed my iTunes account to Australia using an Australian credit card, and I've bought some apps here.

iTunes is telling me that I have a bunch of Apps I can update, though when I go to update them it says there's none available.

I've gone to the UK iTunes Store and clicked update, and there they are - but they won't download as I need to change my billing info again.

So, here's the question - is iTunes actually that limited that one account can only have one credit card linked to it?

I live permanently in Australia now, but have purchased over 100 Apps while in the UK... am I right in saying that every time I want to update an app I have to fill out all my UK credit card and billing information, update, then fill in all my Australian billing details again when I want to switch back to the Australian store... over and over again for the rest of my life!?

I understand some Apps won't be available in one country VS the other, that's not the problem here. This is with worldwide available apps - I can see the apps in the Australian store, but because I've bought them in UK I can't update them in Australia.

MacBook Pro, Mac OS X (10.6.3)

Posted on May 27, 2010 8:09 PM

Reply
280 replies

May 28, 2010 11:35 PM in response to Steven Drew

Ok, this is somewhat of a better work around I've found:

Starting in the Australian iTunes store, I go through the process of signing into the UK iTunes store up until the point it asks for my credit card information.

I then click the 'X' in the top left of iTunes to exit the store.

Now when I click on my Apps Updates button it shows me what UK Apps I have that are available to update.

You can't download these as at this point I've changed the store I'm viewing, but haven't officially switched accounts. Not to worry.

I write down the names of the UK Apps to update.

Then, use the 'search store' field in the top right of iTunes to search for one of the Apps.

Once you've found it, click to buy it / download it.

iTunes recognises that the App is already in your account and downloads it again for free….

… now I'm HOPING that that App is now fully within my Australian account… unfortunately only time will tell once there is a new update for it.

I'll let you know.

Jan 9, 2011 5:34 PM in response to Steven Drew

I've found a workaround that WORKS!

Thanks to what's probably a bug in the Apple Dictatorship, the App Store application on my iPhone allows me to update my Apps, regardless of what country I bought them in.

So, I went and synced every single App I own to my iPhone, and did an 'update all' via the App Store app. The next sync with iTunes copies the updated apps back to the iTunes library where they are now 'accepted' as being my apps, and I can update them as normal, through iTunes.

Hope this works for everyone.

Jun 8, 2011 10:09 AM in response to Steven Drew

The latest iTunes update makes this problem much more worrisome. If you bought an app in the UK and then moved to the US, the UK apps won't show up in your "purchased" items. I'm worried that when we hit iOS5 and everything relies on the server's impression of what your purchased items are, I won't be able to tell what apps have been updated on iOS or iTunes. 😟


As it is now, I can't an app unless I delete it in iTunes and then go to manually download it again. Sigh.

Oct 11, 2011 8:01 PM in response to Steven Drew

Any further progress on this problem? I have the same problem: I switched from the Turkish app store to the US app store, and now I can't update any of my apps and I can't re-download them... Which is rather upsetting since I spent a not inconsiderable amount of money on them. Is that money simply lost now?


Anyone know of a fix for apps no longer being associated with an account after you change your credit card/country?

Oct 11, 2011 8:14 PM in response to Bowgart

Hey Bowgart,


I've been bounced around to tons of apple support about this issue, with no lasting result. The best I got was that one support feller told me to rebuy all the apps on a new account with the country that I want and that he'd refund me. He did, but as part of the refund process all future downloads are denied updates.


In the end, I just made a completely new account and re-purchased the apps I consider essential.

Oct 11, 2011 8:21 PM in response to Uberhamster

Wow, that sounds really... terrible. I don't understand why changing credit cards/countries completely separates purchased apps from the account. I thought that was the purpose of having an account with Apple.


I guess I'll still try banging my head against tech-support, see if they've come up with anything new. What's the best way to reach them? Email or phone?

Oct 13, 2011 10:03 AM in response to Steven Drew

I was driven mad by this... I had bought hipstamatic in the US store but once my credit ran out, I couldn't buy the new lenses... Was fobbed off with scripted answers from iTunes support until I eventually bit the bullet and bought the app in the UK store... Luckily, it kept all the lenses I'd bought in the US store and I was able to buy more in the UK store. Phew. Not sure if that will work for evey app and yeah, I ended up buying the app again, but at least I don't have to buy all the lense packs again.

Oct 13, 2011 12:16 PM in response to jobevans

The problem that I'm having is that I've spent... not an inconsiderable amount of money in the app store. Music and movies aren't such a big deal, but not having access to software that I've paid for is! I can't afford to buy everything over again.


I don't understand the point of having a single Apple account if it's locked into a specific country. When I buy software from anywhere else is doesn't matter what country that I'm in or which credit card I'm using.


The reason why I spent money in the app store in the first place was because it seemed like a good centralized place to buy software, where I could get updates, re-access the files, etc. Now it looks like a giant hole in my bank account.

Oct 17, 2011 12:27 AM in response to Steven Drew

I have recently moved to Indian app store from UK app store. I dont have any problems so far exept the purchased app list in the app store on my iDevice is empty. However when I try to download the apps those I purchased when I was in UK, it ask for me to enter the password after that I get a message like "you have already paid for this item and hence this download is free"


The proper way to switch the country is as follows according to apple


Sign in to iTunes on iTunes software on your computer. Click on the arrowmark near your apple ID on the right top corner>select account>select change country> complete the address and payment details.

After that go back to the accounts section again and click on the purchase history. You will be able to see the purchase list that you have don when you were in UK. (however you will not be able to see this list on your iphone/ipad).


try downloading and updating, if its not possible, contact itunes support. Because in my case when I changed the payment details they had flagged my account for security purposes after which I was not able to make any purchases. Once I contacted them they unlocked it for me and everything was fine.

Oct 17, 2011 10:55 AM in response to shahidukok

Huh, ok--that definitely sounds like good news. Better at least than what I've been getting from itunes support.


I've changed my country to the U.S. (from Turkey), and when I go into "Purchase History" under my itunes account, I can see all the receipts for everything. But when I go into "Purchased" quick-links section, that, like the Purchased section on my ipad, is completely empty.


The problem that I've having is that when I look at the itunes store in the U.S. it doesn't show "download" next to previously purchased items, just a price tag.


Are you saying that if I click on "buy app" that it won't charge me (that instead I'll get the dialogue "you have already paid for this item and hence this download is free")?


So I should just delete all the old app files and then click "buy app"--which will be free--on them again to re-download them? It seems crappy that they won't show up in my purchased history, which I liked, but it's certainly not the end of the world.

Oct 19, 2011 11:55 PM in response to Steven Drew

I moved country too and seem to have lost access to years worth of iTunes downloads and Apps, at least as far as my "purchases" list states. I have been able to continue updating apps okay, but I am disappointed at the lack of iCloud support for these past purchases. Hopefully Apple will come up with a solution. This seems like It could be a common problem considering the number of views this thread has gotten.

I moved country, changed iTunes stores and now my Apps can't be updated!?

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