Steven Drew

Q: I moved country, changed iTunes stores and now my Apps can't be updated!?

Hi,

I know about how to change country etc for purchases in iTunes, this isn't about that.

I had a UK iTunes account and bought apps there.
I've now moved to Australia and changed my iTunes account to Australia using an Australian credit card, and I've bought some apps here.

iTunes is telling me that I have a bunch of Apps I can update, though when I go to update them it says there's none available.

I've gone to the UK iTunes Store and clicked update, and there they are - but they won't download as I need to change my billing info again.

So, here's the question - is iTunes actually that limited that one account can only have one credit card linked to it?

I live permanently in Australia now, but have purchased over 100 Apps while in the UK... am I right in saying that every time I want to update an app I have to fill out all my UK credit card and billing information, update, then fill in all my Australian billing details again when I want to switch back to the Australian store... over and over again for the rest of my life!?

I understand some Apps won't be available in one country VS the other, that's not the problem here. This is with worldwide available apps - I can see the apps in the Australian store, but because I've bought them in UK I can't update them in Australia.

MacBook Pro, Mac OS X (10.6.3)

Posted on May 27, 2010 8:09 PM

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Q: I moved country, changed iTunes stores and now my Apps can't be updated!?

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  • by 6invictus9,

    6invictus9 6invictus9 Mar 10, 2013 12:38 AM in response to Radix__
    Level 1 (0 points)
    Mar 10, 2013 12:38 AM in response to Radix__

    Just try...

  • by Radix__,

    Radix__ Radix__ Mar 10, 2013 3:30 AM in response to 6invictus9
    Level 1 (15 points)
    Mar 10, 2013 3:30 AM in response to 6invictus9

    Not for me. I have to go through that process everytime again for every app concerned and everytime an update comes out.

     

    Apps do not transfer to another country's App Store, even if I delete the app first and then purchase (without paying again) in the country I moved to.

     

    I have no idea how you would have got this to work.

  • by josemason,

    josemason josemason Mar 22, 2013 12:37 AM in response to 6invictus9
    Level 1 (0 points)
    Mar 22, 2013 12:37 AM in response to 6invictus9

    No trouble changing country in the past.  But now I get the message:  You have a store credit balance; you must spend your balance before you can change stores.

    Is this just a rip off or is there a way around it?

  • by ozdude,

    ozdude ozdude Mar 23, 2013 12:39 AM in response to 6invictus9
    Level 1 (45 points)
    Mar 23, 2013 12:39 AM in response to 6invictus9

    I can confirm this does not work for me, I have tried a few times in iOS app store, and OSX app store. It does not migrate the app to our new location.

    6invictus9 wrote:

     

    No, actually u just have to do it once, then u will have the app under your apple account in that particular local AppStore. Further updates will be automatic

  • by gaodapeng,

    gaodapeng gaodapeng Mar 29, 2013 8:25 AM in response to Steven Drew
    Level 1 (0 points)
    Mar 29, 2013 8:25 AM in response to Steven Drew

    same problems in app store and mac app store. i am able to download the app that is purchased in the previous country. but this app will not show up in the purchased tag. hope apple can give an explanation to this problem soon.

  • by Vaccuum,

    Vaccuum Vaccuum Apr 2, 2013 12:04 PM in response to Steven Drew
    Level 1 (0 points)
    Apr 2, 2013 12:04 PM in response to Steven Drew

    I have a question, if anyone can hazard a guess or knows the answer.

     

    I called the Apple Support Hotline but was put through to my service provider that couldn't provide me with an answer.

     

    I have an iphone that was bought in Greece, I'm planning on moving to the UK,( they are both in the EU , but that doesn't guarantee anything) I need to know if the purchases made in the greek itunes store will be accesible once I put in a UK nanosim in the iphone.

     

    I'm not concerned about making future purchases at the moment, more about accessibilty and keeping the purcahses I've allready bought i.e iBooks.

     

    Thanks

  • by ckinnz,

    ckinnz ckinnz Apr 11, 2013 12:37 AM in response to mklnz
    Level 1 (0 points)
    Apr 11, 2013 12:37 AM in response to mklnz

    A FIX ---

     

    I posted this in another thread as well, but will put it here as well ....

     

    I was having same issue, for 3 years, after moving from the US to NZ.

     

    iTunes would indicate I had 27 updates available, but only 2 or 3 would be actually be there, because the rest were downloaded from the iTunes store in the other country, or the other credit card.

     

    So I used to have to change my iTunes Account from NZ back to US (and address and credit card back to my US one that I still have) in order to update all apps, then change back to NZ again next day. A hassle, but it worked, because I still have a US credit card and address to use.

     

    However, I have just found a way to update all apps, without the workaround! It's just a bit of a process if you have a lot of apps, but it is quite easy.

     

    Here goes....

     

    1. Simply open iTunes and log in to your account.

     

    2. Click on Apps in your left menu (tonight mine was showing 27 updates available, but none showed up when I clicked for the updates)

     

    3. View all your Apps by 'List'

     

    4. When you hover over each App name, the arrow pops up

     

    5. Click on the arrow, then click 'Show in iTunes Store'

     

    6. You are taken to the App Store page for that App

     

    7. If the button below the App icon says 'Downloaded', it means you have it and it is up-to-date.

     

    8. IF THE FREE/PURCHASE BUTTON BELOW THE APP ICON SAYS 'FREE', IT MEANS IT NEEDS AN UPDATE (because iTunes recongnises that you have purchssed the App before). CLICK THIS AND THE UPDATE DOWNLOADS

     

    The only issue is you have to go back to the App list and check every one until your update count gets to zero.

     

    I hope it works for you, too.

  • by ckinnz,

    ckinnz ckinnz Apr 11, 2013 1:08 PM in response to ckinnz
    Level 1 (0 points)
    Apr 11, 2013 1:08 PM in response to ckinnz

    One more thing ...

     

    For the free Apps you have in your collection, the 'download' button below says 'Free' - you click and it downloads.

     

    For Apps you paid for, the 'download' button says 'Purchase' - you click, it then has a confirmation box, click OK, it then has another confirmation box that says something like "you already have this one, so the update is free".

  • by timkurvers,

    timkurvers timkurvers Apr 11, 2013 11:55 PM in response to ckinnz
    Level 1 (0 points)
    Apr 11, 2013 11:55 PM in response to ckinnz

    Thanks for that write-up, ckinnz, very helpful!

     

    To simplify tracking down outdated applications, I wrote a Ruby gem called App Store Emigrant. Have posted about this earlier in this thread, but it might save you some time if you have a lot of applications.

     

    Installation and usage instructions can be found here:

     

    https://github.com/timkurvers/app-store-emigrant

     

    app-store-emigrant.png

  • by mklnz,

    mklnz mklnz Apr 12, 2013 12:00 AM in response to timkurvers
    Level 1 (0 points)
    Apr 12, 2013 12:00 AM in response to timkurvers

    Thanks for this, will test this now + follow on Github.

  • by Sebast1aan,

    Sebast1aan Sebast1aan Apr 19, 2013 7:17 AM in response to enrico77
    Level 1 (35 points)
    Apr 19, 2013 7:17 AM in response to enrico77

    Dude, this is an awesome tip which worked for me. Been struggeling for years with this, as I have moved between the Dutch, US and Belgium stores.

     

    Seriously, thank you!

  • by Barasianuj,

    Barasianuj Barasianuj Jun 12, 2013 3:34 AM in response to shahidukok
    Level 1 (0 points)
    Jun 12, 2013 3:34 AM in response to shahidukok

    I too faced this problem after the iOS6 Upgrade. This worked for me:

     

    Open the Appstore

    Go to Featured (scroll down to bottom until you see your Apple ID)

    Click on Apple ID

    View Apple ID

    Enter your Password

    Once you login it will say your account is transferred to the respective country.

    Hope this solves your problem with updates.

     

    Regards

    K2

  • by Neil Paisnel,

    Neil Paisnel Neil Paisnel Jun 22, 2013 10:48 AM in response to Steven Drew
    Level 1 (40 points)
    Mac OS X
    Jun 22, 2013 10:48 AM in response to Steven Drew

    Well I live on an island that is nto part of Europe or UK..bu tvery close to both (Jersey) and we in Jersey have to spoof or postcodes to a UK one in order to buy anything from the App store. 

    Goign to be fun if they crack down on that and don't allow us to buy anything from the app store/ itunes store..The will sell us the hardware and then that is is..screw you is their attitude, we have your money, we don't care anymore.

  • by Radix__,

    Radix__ Radix__ Jun 28, 2013 2:33 AM in response to Sebast1aan
    Level 1 (15 points)
    Jun 28, 2013 2:33 AM in response to Sebast1aan

    I have a dark brown feeling that the new iTunes version FIXES THIS PROBLEM !!!!!!!!!!!

     

    From iTunes I can now update apps bought in other country's stores !!!

     

    Have been waiting for this to be fixed for a long time...

     

    iTunes 11.0.4.4

  • by jmateo,

    jmateo jmateo Jul 4, 2013 11:37 AM in response to Radix__
    Level 1 (4 points)
    iPhone
    Jul 4, 2013 11:37 AM in response to Radix__

    Can anybody confirm about Radix comment? I moved from Argentina to Colombia, switch country and seems that iTunes 11.0.4.4 really solves the problem, worked for a couple of updates that I had pending.

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