You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Stolen Ipad

Today may 29th 2010 My Ipad was stolen from my car,its less than 10 days old.I was at the mall where they have an apple store>I confidently walked back into the mall heading to the apple store knowing for a fact that apple will help me and the police(i filed a police report) to locate the stolen Ipad since it has a built in GPS and i have the serial number.They furiously refused and very coldly and carelessly said that they do not do that and they dont even have any database for stolen apple products and they will not track my ipad what so ever.I sware to god they did not even say sorry for my loss.Here iam walking to the apple store with all confident and hope only to face the harsh fact that really they didn't care.Eventhough they can help and they can track and they have the capability to but they wont. Worse thing is it isn't my ipad and i have to pay for new one now that i cant afford.Thank you Apple.

ipad 16gb wifi

Posted on May 29, 2010 9:54 PM

Reply
233 replies

Jul 1, 2010 4:49 PM in response to :)_ed

First of all, it's not my fault that my iPad was stolen. I did not accidentally get it stolen. It is the thief's fault. He took it. Stealing is wrong.

Secondly, I wouldn't be so quick to say that it is beyond Apple's ability to track your iPad. I have not yet been able to determine if Apple records the device's serial number when it syncs, or when it is set up the first time.

If they do this, then yes, Apple will know who has it. If they do not do this, then it is beyond their ability.

If they do record the serial number, then they are putting themselves in a difficult position legally, and if they do not then they are free and clear, but can not track customers as effectively..

I suspect they might have taken the morally bankrupt, but best of both worlds approach; They probably do record the information, but won't tell anyone that they do to protect themselves.

Jul 1, 2010 5:49 PM in response to davefromcanada

He was responding to dimashq, not you..

You do not have to be connected to the Internet to sync an iPad so how would Apple get the serial number? Which they don't collect even when you are connected to the Internet.

Apple would have no legal culpability even if they did collect serial numbers, there is no criminal intent on their part. But there are huge privacy issues the could get into which is why they don't get involved.

If the police contact them with an offense report and possibly a warrant I am sure Apple would provide them with any information they have. They are not going to do so for an individual and they are not in the recovery business.

Jul 11, 2010 1:08 AM in response to dimashq

I love how everyone is defending Apple and blaming the OP. People love to blame the victim.

Today, my iPad was stolen. I was standing in a large crowd in front of a musical performance. The thief opened my backpack while I was wearing it and stole my iPad. Pretty slick, eh?

I understand why Apple doesn't want to get involved, why go to all the trouble to help someone when it would cost them money. I do not expect them to spend their time and money aiding in an investigation. However, I would like someone here to explain to me why Apple does not build a disable and wipe command into iTunes for free. I have no desire to do "cloud" computing and do not want to pay for MobileMe. It is evident to me that the least Apple could do is build this function into all iTunes user accounts. If Apple wanted to go a bit further they would allow people to track their own devices. This would require a very small amount of programming, most of which has already been done for MobileMe and it would allow people and police to work things out on their own without involving Apple. Given that Apple knows what it feels like to have their product stolen, I wonder why they don't take the high road.

Aug 2, 2010 11:19 PM in response to dimashq

Heres a question..

Has anybody explored..that once you have a police report, suing John Doe for the theft, and then because of the nature of how Apple -knows- where all of it's devices are, subpoenaing Apple for the current registrant information?

It -is- stolen.
Apple -is- being made formally, and legally aware of it.
Apple -does- know who has it..

I dont see a legal way out of that situation.


You're not asking Apple to get involved, just pony up the court ordered data.

Aug 3, 2010 2:14 PM in response to David M Brewer

whoever makes fun of or blames the victim is just plain heartless.

Had my ipad stolen in Barcelona few days ago

- so sorry i didnt want to pay an extra 90 euro a year to get mobile me to access technology thatsalready in the ipad

- so sorry i took out theft insurance only to have the fine print read to me that it is only valid in my own country

- so sorry its my fault, and not the lousy theif

- so to my wife who waited all year for that vacation only to have it wrecked on the first day thanks to this

yeah it feels great to have something you persuaded so many people to let you have taken from you within 2 months...

... and for anyone being sarcastic or blaming the victim - dont come crying here when it happens to you... you can be as careful as anything like i was - doesn't help at all - they will get you...

Aug 14, 2010 9:02 AM in response to dimashq

I also have had my ipad and iphone stolen, Las Vegas is full of low life's and let me shed some light on this subject ..... if you report it to the police do it for the insurance purposes as you are not getting anything back and the police DO NOT GIVE A RATS *** about you or your property you are an annoyance to them nothing more. If you have mobile me and want to try to find it you CANT LOCK it or wipe it because then the looser who stole it from you can't get it back on line for you to find it.

For the 100 a year you pay for mobile me you should be able to report the item stolen to apple and they should be able to prevent it from being restored EVER again by the serial number this would render the item useless and they could offer $50 dollars for the item to be returned to apple at which time it could be examined to make sure it was in good working order and then returned to the real owner. Apple could charge me the $50 bucks and the shipping id be happy to pay. DO NOT TRY TO TELL ME APPLE COULD NOT DO THIS that is simply a garbage response.

Aug 14, 2010 1:05 PM in response to r22pilot

r22pilot wrote:
DO NOT TRY TO TELL ME APPLE COULD NOT DO THIS that is simply a garbage response.


Whether they can is not the issue. The issue is whether they should. There are serious privacy ramifications if Apple were to track devices. It also may not make good business sense to them, their accountants and their shareholders.

Personally, I don't feel that Apple has any more obligation to find my iPad than Honda does to find my car, or Verizon my cell phone (and, despite what a previous poster said, Verizon doesn't find lost phones for customers).

There are companies that offer the type of service you're looking for. However, you need to take the initiative and arrange for the service. Personal responsibility is a PITA, I agree.

Aug 14, 2010 1:16 PM in response to davefromcanada

davefromcanada wrote:
Yes, but I'd like to hear form a lawyer on this one. Is Apple being an accessory after the fact? Knowing that something was stolen, knowing who has it, and who lost it. Is there a good Samaritan law in California?

If Apple did help out, would it not increase the value of Apple products if thieves know that stealing them increases the risk of them getting caught.


They state that they don't get involved. Their reasons might be complex, but the biggest one is libel if someone lies. Say I report it stolen, when in fact I sold it to someone whom I dislike, then new owner is in trouble. Apple cannot manage this system. So, they can't be an accessory after the fact. Don't watch Law & Order for your legal knowledge.

That's why I buy insurance.

Aug 14, 2010 1:19 PM in response to r22pilot

r22pilot wrote:
I also have had my ipad and iphone stolen, Las Vegas is full of low life's and let me shed some light on this subject ..... if you report it to the police do it for the insurance purposes as you are not getting anything back and the police DO NOT GIVE A RATS *** about you or your property you are an annoyance to them nothing more. If you have mobile me and want to try to find it you CANT LOCK it or wipe it because then the looser who stole it from you can't get it back on line for you to find it.

For the 100 a year you pay for mobile me you should be able to report the item stolen to apple and they should be able to prevent it from being restored EVER again by the serial number this would render the item useless and they could offer $50 dollars for the item to be returned to apple at which time it could be examined to make sure it was in good working order and then returned to the real owner. Apple could charge me the $50 bucks and the shipping id be happy to pay. DO NOT TRY TO TELL ME APPLE COULD NOT DO THIS that is simply a garbage response.


This is a user-to-user help forum. Whining should be taken to some blog that no one would read. Do you have a question?

Assuming your question is how to get reimbursed for a lost iPad, the answer is: Get insurance.

And as for Apple, yeah, your understanding of corporate law is so deficient as to be laughable. Apple can do this, but the liabilities are so high as to be ridiculous.

Now, quit trolling.

Aug 18, 2010 3:09 PM in response to dimashq

I lost my iPad - on a subway train. I was side-tracked when getting off and forgot to nab it from it's place right at my side. I was lucky that in the end someone did turn it in at the main office of the subway company, and I was able to get it back. But here's how my experience went:

I have MobileMe, so I immediately had added my iPad to the "Find My iPhone" app. I also set the wi-fi to always be on, and to automatically connect to new networks to maximize the likelihood that it would be found if need be.

First thing I did was to start watching that app like a hawk - if someone picked up the iPad, I figured they'd attempt to connect it to a network first thing, at which time I'd note the presence on the app. I never saw it come up, which left the possibilities that it had been wiped, wasn't in the presence of a network, or wasn't being turned on. I hoped it was the last option.

I also have the 4-digit code in place, set at 5 minutes. I realized, however, that really this would only force the finder to wipe the iPad in order to use it. I hoped that wasn't the case.

I called Apple. Yes, they said that the wi-fi didn't have a GPS chip, and that it solely utilized wi-fi signals to triangulate position. (I figured that out, though, shortly after realizing I had forgotten the iPad - it was just wi-fi after all. And, for those of you wondering about GPS chips in phones - it's the law in the US now. All cell phones have to be E911-capable, meaning that law enforcement has to be able to find you by your phone if you call 911, meaning that all cellphones now have to have GPS chips - not merely location services. That does NOT mean that all cellphones have to have apps to utilize that GPS, so you may not even be aware that your phone has it. Since the iPad is not a cellphone, and it's not capable of calling 911, that doesn't apply here.)

http://www.legalaffairs.org/issues/July-August-2003/featurekoernerjulaug03.msp

Apple informed me that they could put a note in my warranty information that the iPad had been stolen/misplaced. They were quite clear that they could take no other action, but that if someone came into an Apple Store, happening to seek assistance from a Genius, say, that the Genius might see the note on the file and take action (such as calling me to find out if I still was missing my iPad). There was no guarantee, and there is no given procedure, so it just depends on the situation and the person who may or may not get the message.

I then called the police. They took the report, then had me call another number and ask for a detective - because I had locator software installed on the iPad. The detective informed me that because I had the MobileMe set up, it put a priority on my case. It was up to me to watch for the iPad to appear on MobileMe, but if it did, I should get a screen shot, and immediately call them to give them the info. Assuming they weren't working on a murder case or something, they'd be right on it, headed to pick up the device. Now, I would not have known this had I not informed the 1st officer that I had tracking turned on.

Again, I was lucky because mine was turned in. Now, I have a Pacsafe bag that I carry my iPad in when I leave the house. Pacsafe makes lockable or "snatch proof", slashproof bags that look like regular luggage, carriers, or purses (among other things). Their stuff is available online or in various sports stores. I highly recommend them. (Oh, and for the person who had their iPad snatched from their backpack, Pacsafe has backpacks with lockable zippers and "hidden" zippers that make it difficult for people to do just that. I became aware of Pacsafe while looking for backpacks to carry during a year-long trip to Europe/Asia - their products were perfect for our needs and protected us more than once from pickpockets.)

http://www.pacsafe.com/www/index.php?_room=3

Good luck, and may all your mobile devices be safe in the future!

Stolen Ipad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.