Previous 1 3 4 5 6 7 Next 220 Replies Latest reply: Oct 15, 2012 2:57 PM by Bradbeck Go to original post Branched to a new discussion.
  • :)_ed Level 1 Level 1 (10 points)
    If I were you I would just mark this question as resolved seeing that there is nothing ANYONE can do.
    A lot of the people on this thread have tried to help resolve your question but ultimately this loss of your iPad is your fault and your fault alone. The WiFi iPad DOES NOT have a GPS chip making this iPad as good as gone. Although you are right about obligations, no Apple does not track your device because of small print. It does not track it because not enough people loose their iPads to actually count for anything and introducing tracking would be a breach of personal privacy. It is beyond Apple's ability to track your iPad. Besides a IMEI (3G ONLY) there is no constant ID to track a iPad with and the serial number does not remotely have anything to do with the GPS receiver. Simply put the iPad does not have the hardware or software required to be remotely accessed. A Mobile Me subscription allows you to track your iPad only when it is online. ie full battery and a source of power.
    WiFi iPads then determine your location from your IP address. I could tell you wanted to hear but that wouldn't have helped much so I told you the truth
  • davefromcanada Level 1 Level 1 (0 points)
    First of all, it's not my fault that my iPad was stolen. I did not accidentally get it stolen. It is the thief's fault. He took it. Stealing is wrong.

    Secondly, I wouldn't be so quick to say that it is beyond Apple's ability to track your iPad. I have not yet been able to determine if Apple records the device's serial number when it syncs, or when it is set up the first time.

    If they do this, then yes, Apple will know who has it. If they do not do this, then it is beyond their ability.

    If they do record the serial number, then they are putting themselves in a difficult position legally, and if they do not then they are free and clear, but can not track customers as effectively..

    I suspect they might have taken the morally bankrupt, but best of both worlds approach; They probably do record the information, but won't tell anyone that they do to protect themselves.
  • deggie Level 9 Level 9 (50,485 points)
    He was responding to dimashq, not you..

    You do not have to be connected to the Internet to sync an iPad so how would Apple get the serial number? Which they don't collect even when you are connected to the Internet.

    Apple would have no legal culpability even if they did collect serial numbers, there is no criminal intent on their part. But there are huge privacy issues the could get into which is why they don't get involved.

    If the police contact them with an offense report and possibly a warrant I am sure Apple would provide them with any information they have. They are not going to do so for an individual and they are not in the recovery business.
  • GENE GOLDENSTEIN Level 1 Level 1 (115 points)
    If this was CSI it "might" be possible!
    lol,
  • ajslkdjfl;aksjdfaas Level 1 Level 1 (0 points)
    I love how everyone is defending Apple and blaming the OP. People love to blame the victim.

    Today, my iPad was stolen. I was standing in a large crowd in front of a musical performance. The thief opened my backpack while I was wearing it and stole my iPad. Pretty slick, eh?

    I understand why Apple doesn't want to get involved, why go to all the trouble to help someone when it would cost them money. I do not expect them to spend their time and money aiding in an investigation. However, I would like someone here to explain to me why Apple does not build a disable and wipe command into iTunes for free. I have no desire to do "cloud" computing and do not want to pay for MobileMe. It is evident to me that the least Apple could do is build this function into all iTunes user accounts. If Apple wanted to go a bit further they would allow people to track their own devices. This would require a very small amount of programming, most of which has already been done for MobileMe and it would allow people and police to work things out on their own without involving Apple. Given that Apple knows what it feels like to have their product stolen, I wonder why they don't take the high road.
  • B0b Level 2 Level 2 (245 points)
    I am sure the people who make the backpack can help get it back.
  • CrizzoDesigns Level 1 Level 1 (10 points)
    Why would you leave a brand new iPad, one that is not even yours, laying in the open so someone can see it? Since you mentioned that nothing else was stolen this is the conclusion I have come too!
  • Jeff Mohler Level 1 Level 1 (20 points)
    Heres a question..

    Has anybody explored..that once you have a police report, suing John Doe for the theft, and then because of the nature of how Apple -knows- where all of it's devices are, subpoenaing Apple for the current registrant information?

    It -is- stolen.
    Apple -is- being made formally, and legally aware of it.
    Apple -does- know who has it..

    I dont see a legal way out of that situation.


    You're not asking Apple to get involved, just pony up the court ordered data.
  • David M Brewer Level 6 Level 6 (9,275 points)
    How does Apple know who has it? How does Apple know who using my iPad right now?

    I can see it now, people falsely accusing someone taking their iPad.

    If they know who has it and hands over the information and they get sued for wrong information, we'll send you the bill...
  • Mark Vale Level 1 Level 1 (0 points)
    whoever makes fun of or blames the victim is just plain heartless.

    Had my ipad stolen in Barcelona few days ago

    - so sorry i didnt want to pay an extra 90 euro a year to get mobile me to access technology thatsalready in the ipad

    - so sorry i took out theft insurance only to have the fine print read to me that it is only valid in my own country

    - so sorry its my fault, and not the lousy theif

    - so to my wife who waited all year for that vacation only to have it wrecked on the first day thanks to this

    yeah it feels great to have something you persuaded so many people to let you have taken from you within 2 months...

    ... and for anyone being sarcastic or blaming the victim - dont come crying here when it happens to you... you can be as careful as anything like i was - doesn't help at all - they will get you...
  • r22pilot Level 1 Level 1 (0 points)
    I also have had my ipad and iphone stolen, Las Vegas is full of low life's and let me shed some light on this subject ..... if you report it to the police do it for the insurance purposes as you are not getting anything back and the police DO NOT GIVE A RATS *** about you or your property you are an annoyance to them nothing more. If you have mobile me and want to try to find it you CANT LOCK it or wipe it because then the looser who stole it from you can't get it back on line for you to find it.

    For the 100 a year you pay for mobile me you should be able to report the item stolen to apple and they should be able to prevent it from being restored EVER again by the serial number this would render the item useless and they could offer $50 dollars for the item to be returned to apple at which time it could be examined to make sure it was in good working order and then returned to the real owner. Apple could charge me the $50 bucks and the shipping id be happy to pay. DO NOT TRY TO TELL ME APPLE COULD NOT DO THIS that is simply a garbage response.
  • David M Brewer Level 6 Level 6 (9,275 points)
    When Apple gets sued for what you want them to do, we'll send you the bill. The person who has your iPad, he could just wipe the iPad clean and your'll never find it.
  • Meg St._Clair Level 8 Level 8 (45,595 points)
    r22pilot wrote:
    DO NOT TRY TO TELL ME APPLE COULD NOT DO THIS that is simply a garbage response.


    Whether they can is not the issue. The issue is whether they should. There are serious privacy ramifications if Apple were to track devices. It also may not make good business sense to them, their accountants and their shareholders.

    Personally, I don't feel that Apple has any more obligation to find my iPad than Honda does to find my car, or Verizon my cell phone (and, despite what a previous poster said, Verizon doesn't find lost phones for customers).

    There are companies that offer the type of service you're looking for. However, you need to take the initiative and arrange for the service. Personal responsibility is a PITA, I agree.
  • OrangeMarlin Level 5 Level 5 (5,140 points)
    davefromcanada wrote:
    Yes, but I'd like to hear form a lawyer on this one. Is Apple being an accessory after the fact? Knowing that something was stolen, knowing who has it, and who lost it. Is there a good Samaritan law in California?

    If Apple did help out, would it not increase the value of Apple products if thieves know that stealing them increases the risk of them getting caught.


    They state that they don't get involved. Their reasons might be complex, but the biggest one is libel if someone lies. Say I report it stolen, when in fact I sold it to someone whom I dislike, then new owner is in trouble. Apple cannot manage this system. So, they can't be an accessory after the fact. Don't watch Law & Order for your legal knowledge.

    That's why I buy insurance.
  • OrangeMarlin Level 5 Level 5 (5,140 points)
    r22pilot wrote:
    I also have had my ipad and iphone stolen, Las Vegas is full of low life's and let me shed some light on this subject ..... if you report it to the police do it for the insurance purposes as you are not getting anything back and the police DO NOT GIVE A RATS *** about you or your property you are an annoyance to them nothing more. If you have mobile me and want to try to find it you CANT LOCK it or wipe it because then the looser who stole it from you can't get it back on line for you to find it.

    For the 100 a year you pay for mobile me you should be able to report the item stolen to apple and they should be able to prevent it from being restored EVER again by the serial number this would render the item useless and they could offer $50 dollars for the item to be returned to apple at which time it could be examined to make sure it was in good working order and then returned to the real owner. Apple could charge me the $50 bucks and the shipping id be happy to pay. DO NOT TRY TO TELL ME APPLE COULD NOT DO THIS that is simply a garbage response.


    This is a user-to-user help forum. Whining should be taken to some blog that no one would read. Do you have a question?

    Assuming your question is how to get reimbursed for a lost iPad, the answer is: Get insurance.

    And as for Apple, yeah, your understanding of corporate law is so deficient as to be laughable. Apple can do this, but the liabilities are so high as to be ridiculous.

    Now, quit trolling.
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