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Hotel Wi-Fi networks with iPad

I have now loaded my personal and corporate email (Exchange)onto my iPad (bought in Apple store in SFO about 4-5 weeks ago). Ive been travelling and have my iPhone and old PC with me. I have stayed in three different hotels so far. I have not been able to connect to Wi-Fi with the iPad in any of three hotels. The iPhone hops on immediately, the PC has no issues. The iPad sees the networks but flatly refuses to join any Wi-Fi network. At home I have an Apple 802.11n router that the iPad has no issues with and has worked flawlessly. However, I bought the iPad to replace the heavy notebook PC that I have dragged aroun the world for the past few years. Its not working out. I'm pleased I brought the PC along with me or I would have been only able to access email through my iPhone.

I'm now in a hotel in the UK and again, no access to Wi-Fi (having wasted another hour of my life trying everything possible to get it working) So much for being the ideal travelling companion. I'm disappointed.

iMac x 3, iPad and iPhone 3GS, iPhone OS 3.1.3

Posted on May 30, 2010 11:19 AM

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121 replies

Sep 15, 2013 2:26 PM in response to BartonS

I was mainly responding to defective sargeant, because that was the exact issue i discovered and found that forgetting the network, was the sollution to that.But like I said dont know to much about the hotel issues. But thank you for explaining that. I do a lot of computer/network/smartdevice repairs. So I am pretty efficient at solving problems, and understanding technical issues. But really with all the various issues with these ipads, I think they are very overpriced for what they do. Like I said a ipad cant recognize a different network, just cause of the same name. I have a old optimus lg smartphone and it can tell the difference. I think these devices have a lot of issues!! And the only reason I am even using an ipad is because i got it for free.... Dont get me wrong apple has some great devices, i love the new iphone, its great. But the ipad..... mehhh.

Sep 20, 2013 12:19 PM in response to berserker-82

Thanks! It's an iPad 2. I haven't tried to connect elsewhere since got to this hotel (we are in Calgary, canada, at hotel on university campus ). However it worked just fine at the airport befre we came. My phone works, my husbands phone AND iPad work. I have enabled safari cookies, enabled popups, instructed in settings to 'forget this network' (6 or 7 times), turned off all my apps and reopened, turned the iPad's power off three times. Despite this, every time I go back to wifi settings, it shows it is again connected to the hotels wifi --- and still will not offer me oppty to input ID and password, and safari still says"no Internet."


Sent from my iPhone

Jul 23, 2014 8:34 PM in response to yfain

After my iPad was INOP in my Comfort Suites hotel for 3 days I finally figured out my Internet connection problem.


My iPad worked for only the 1st 24 hours after initially setting up a wifi connection. After my time was up, something was blocking the ability to re-register with the hotel website to get me back on the Internet. I tried all of the tips and tricks listed in other posts and reset literally everything imaginable and still could never get an Internet connection even though wifi settings were showing a valid connection.


Here's where I think the problem lies: Hotels use a series of wifi range expanders and if your iPad gets hung on a range expander that wont let you re-register your wifi, then the fix is simply done by turning off your wifi and going to the hotel lobby or other hotspot within the hotel and then re-enable your wifi.


As soon as I did this, my Internet was restored and I was able to re-register with the hotel website and then went back to my room and everything worked again.

Apr 30, 2016 9:05 AM in response to Hightech11

I had this problem at a Holiday Inn Express. I found out that I had the problem after I got a message from my cell phone service carrier that I had used up 90% of my data! I had been watching videos on my iPhone thinking that I was using the hotel wifi but in fact my phone had dropped the hotel's wifi connection and had switched to my data without any message coming up. First thing I did then was go to the App for my provider and turned off the data allowance for my number, so that it would not be able to use my data and I would know if the connection had been dropped. The login screen had come up the very first time I connected to the hotel wifi, but after that I could not get it to come up, on my laptop or my iPhone 6. I turned off Auto-join and Auto-login on the iPhone and allowed for Pop-ups in the Safari settings, but I still did not get internet service. What did work was opening Safari and typing in 'Holiday Inn Express login'. The login screen came up, I logged in, and Voila! I was connected. Did the same on the laptop and it worked as well. Hope this helps!

Dec 29, 2016 6:41 PM in response to Maldives Man

Started having this issue with my iPad Pro and iPhone 7 plus.

I'm a network security engineer and travel for a living as I work for a consulting firm.

found this thread tried the suggested turn off block pop ups and other settings in Safari that got me thinking its not the browser and changing those wouldn't really do anything more than what a simple power cycle of the device would the problem was with the network settings at the os level not the safari application.


the fix is simple.


settings > general > reset > reset network settings

you'll have to to enter your password and the device will reboot.

You should be able to connect to hotel and any other wifi hotspot that requires authentication outside of the normal password methods ie: a pop up box that ask to confir your name and room number to verify you are a guest at the hotel.

Hotel Wi-Fi networks with iPad

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