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Can't add artwork to new movies

Until last weekend, I could add artwork and pictures to movie files I was importing to iTunes. Now I can't. I add the artwork in the usual way, and it immediately reverts to showing the thumbnail of the video, and when I check for artwork under 'Get File Info', there's none there.

Sometimes, this can be rectified by playing the movie in iTunes (or at least skipping to the last 10 seconds, then letting it play out), and sometimes not. I haven't changed the configuration of my computer in the last two weeks.

I'm using a Macbook, OSX 10.5.8 and iTunes 9.1.1.

I can't be the only one having this problem.....

MacBook, eMac, Mac OS X (10.5.8)

Posted on Jun 2, 2010 1:27 PM

37 replies

Mar 27, 2012 6:17 PM in response to Bedsorian

LION USERS PAY ATTENTION


1. PLAY MOVIE

(SEPERATE WINDOW)

2. DRAG ARTWORK TO COVER PREVIEW WINDOW

3. LET MOVIE PLAY FOR A SEVERAL MINUTES UNTIL VIDEO FREEZES OR FLICKERS

(TAKES SEVERAL MINUTES, BUT IF IT DOESN'T JUST WAIT AT LEAST THAT LONG)

4. OPEN ACTITIVITY MONITOR AND FORCE CLOSE ITUNES

(IF IT SAYS NOT RESPONDING IN RED, WAIT TILL IT GOES AWAY IN BLUE)


5. OPEN ITUNES BACK UP AND PRESTO!!!

Sep 22, 2012 12:49 PM in response to thesmokin'trickster

I was having the same problem (for some movies on Mac iTunes it would not save the image pasted into Artwork). As someone said above, a fix that also works for me is to fire up the movie and let it play to the end (you can fast-forward until a few seconds before the end and the let it play out). For whatever reason, this seems to sunsequently enable pasting in artwork.

Oct 28, 2012 5:06 PM in response to Community User

I am also having this exact same problem. I just ripped my legitimate DVD version of Band of Brothers to play on my iPad 2 for an upcoming trip; each file is around 1.2Gb. Adding artwork only worked for the first episode but attempting to add artwork to the rest eventually results in iTunes having to be manually shut down via the task manager. I tried everything suggested, but nothing works. I can add artwork just fine to other music and television series and movies (including movies over 1Gb).


Like a previous poster suggested: I don't need artwork but I am very frustrated with the fact that I have a problem without knowing the cause nor the solution. It is quite indicative of my user experience with iTunes and the iPad: many little problems without error messages or explainations, and no easy solutions whatsoever. It is slowly becoming very frustrating. Eventually after surrendering to so many problems, I will give up on these products all together. Death by one thousand cuts...

Feb 24, 2013 8:27 PM in response to Community User

I'm not sure if this will be the end all solution for mac and windows users, but I've found great success with adding artwork to my movies by just sizing the image to the smallest setting. Go to get info, artwork, and click add. From there you can resize the image with the slider at the bottom right and once you've moved it all the way to the left you can add the artwork. LMK if this works err'body 😀

Jun 17, 2013 4:10 PM in response to Community User

My fix in itunes in 11 was to change the media type on my ripped movies from Home Movies to Movies. If you drag a Movie file into iTunes it will catagorize as a Home Movie.


First I dragged and dropped all of my ripped movies that are in the Home Movies folder into the Movies folder in the iTunes folder.


Then going to iTunes and the Home movies tab I select all the "Home Movies" do a get info and in options change the media type from Home Movie to Movie. This may take some time depending on how many movies you have. This will move your movie icons in iTunes from Home movies tab in itunes to the Movies tab in itunes


Now when I add Artwork to my ripped movies it works. Sometimes it takes a few minutes for it to process depending on the resolution of the photo I believe.


If adding Art Work gets you the spinning beach ball dont worry let you computer do it's thing it's not crashing. Some pics add in a few seconds some about 4 min or so,


I'm using Mountain Lion on a mid 2007 iMac Itunes 11.0.4

Jun 24, 2013 4:07 PM in response to Community User

I too have embedded movie poster artwork in all my iTunes imported videos, both M4v and MP4. I stumbled on the capability but have never found any online reference for how to do this. The best benefit is that the embedded JPG displays - instead of the tacky grey movie ticket - when scrolling through movies on an Apple TV. As Richey1977 notes, this is the method I used:


I have always right-clicked on a movie in my iTunes listing and selected "Get Info." The Artwork tab was always available and I could click it and drag the movie poster JPG. Interestingly, when this is done, the movie poster is embedded in the movie file - not just in iTunes. After embedding the JPG, the movie poster displays even when viewing a file listing in a Windows Explorer window.


As Richey1977 notes, this stopped working a couple of weeks ago. The Artwork tab is greyed out can can't be selected in iTunes. Interestingly, this is my experience on a MacBook Pro, but I don't have the same problem using iTunes on a Windows 7 PC.

Feb 20, 2014 6:16 AM in response to Community User

I can confirm this bug. I've seen it going back to iTunes 10.x, and it persits in iTunes 11. I've got different combinations of configurations (some machines running OSX SL & iTunes 11, some running OSX ML & iTunes 11, etc), and I have to say, in recent releases, I've seen bugs like this popping up in nearly every step when I'm trying to do something. Like manually adding a few movies to my iPad2 (through iTunes 11), and having the filename not display properly on the iPad. So then I go spend 30min researching that online. Eventually rebooting the iPad fixed it. Bottom line is though, no computer company is perfect, and although Apple always seems to have the most polished look & feel, they have just as many bugs underneath as the next guy. I think people get upset (me included) because they've paid a premium for their Apple products, and they expect there to be no problems. This will never be true, though, so we just need to manage our expectations (me included).


I can confirm my workaround/fix for this issue though, and it was fairly simple:


I manually added 8 movies to my iPad, and none would individually let me add artwork. So I just selected all of them, and then right-click > get info. It would let me add artwork for multiple items. So I added the same jpg to all of them, and then magically after that, I could go into each one and edit, adding the correct jpg and deleting the first jpg. Hope this works for you if you're having this issue.


Seems all the tech companies are on a bit of a steeper development curve right now, and having some growing pains with their rapid releases and high competition for this emergent mobile market. Hopefully things settle a bit soon, and they can spend more time smoothing out these UX bugs on each release

Jun 16, 2015 3:48 AM in response to Community User

I've just stumbled upon by accident one thing that works. If multiple files are selected the artwork sticks. Files on a NAS. however cannot get artwork to stick when only one file selected. Easiest way seems to be to put a dummy file in and then select it and the one you want to put the artwork on and keep repeating the process with different movies

Can't add artwork to new movies

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