Can't add artwork to new movies

WORKING FIX

I found an easier solution, firstly just change the media type as music video in itunes then go to the music where the video should be found (usually at the last), *IMPORTANT* get the info on the musicBEFORE the the video you want to add the Artwork with (you have to be in Artwork Tab beforehand or else it wont work) then the Add Artwork tab should now be ungrayed. Thats it, fairly easy if you follow the directions as i did (By The Way i`m using ITUNES 12.3.1) so if this tut somehow helped ya just feel free to hit the *This helped me *.😉

100% WORKING FIX!!!

OK, so it will cost you £3.99 but its well worth it to get around this annoying issue. It also saves you having to download hundreds or artwork jpegs.

Download MovieIcon app from the appstore, open it and drag your movie folder (from finder) into the app, it takes about 2/3 seconds to find the corresponding artwork (obviously you must be online) then hit apply and it automatically changes the file for you. Then drag the file back into your iTunes movie folder and the artwork will appear on the file. The previous file with no artwork or thumbnail will still be visible, delete this file but ALWAYS hit keep original file else you will delete it from your computer completely.

Hope this helps 🙂

For me, it was the location of the file. I originally had the movie located on a network share and I added it to iTunes with 'Copy files to iTunes media folder when adding to library' not being selected). So, it was making a reference to the movie that was located on the network share. I deleted the movie out of iTunes, moved it to the local hard drive, added it back to iTunes, and then I could update the artwork with no problems. I also tried it on an external USB drive and was successful with updating the artwork with it located here. Hope this helps.

Had the same issue. Contacted Apple Support (via Twitter) and tried every one of the above fixes, all to no avail. But, as above, this solved the issue:

1.) Adding movie file to iTunes via the local hard drive

2.) Adding artwork

3.) Coping updated movie file to iTunes NAS

Strangely — and this is where I first noticed the problem — I had the same issue with the iTunes Store download of The Force Awakens. I downloaded the movie directly to the NAS— my first time doing so — and, mysteriously, the artwork wasn't included. Tried every which way to add it and had no luck. Eventually, mysteriously, the process worked, but I had already watched the movie twice from start to finish. So, I assume that the "Run Movie To The End" fix worked in that instance. However, in the latter — a legally ripped Bluray scrubbed through to the last 3-4 minutes, then run out — it did not.

In any event, if your iTunes media folder is located on a Network Attached Storage device, you may have trouble adding artwork or receiving packaged artwork from the iTunes Store. One of the two above procedures seems to fix the issue, depending on how the media was created.

(Editor's Rant: Given the increasing preference for digital movie files, and their relative size respective to most hard drive capacities, it would be preferable if Apple provided better support — or any support — for using iTunes over a network. I keep my movie files in a separate library for this reason and Option + Launch to switch between the two. This is Apple's officially recommended method and, save for the issues outlined above, it works. It's a bit ridiculous, though, that in 2016, I still have to restart a program every time I want to change a simple directory setting, especially a program as frequently accessed as iTunes.)

Hi, I am new to this and I'm still a noob. Check and try to set Read-only to off in the properties menu of the video file.

Explanation done under Windows 7, but basic stays the same for any other O.S. (!!!I dont know Mac!!!!)

Just google your operating system to access file properties.

1) Go to the video file on your HDD (Hard Disk Drive)

2) Right click on the video file and find on the menu 'Properties' which will be the last one on the menu.

3) The next window will have file name, program used to view it in, and dates. But look to Attributes.

4) If your video file is ticked for Read-Only you cant edit any thing in iTunes for this specific file at all.

Untick it, and you should be A for a way to add your Art-work or any other Details regarding the video file.

Just wanted to share this, as it happened to me. I googled the problem and found these posts, logic settled in

and went to look at what I just explained. It worked for me and I hope it could work for you.

If it didn't I'm really and sincerely sorry, I hope that you can find a solution to your struggle.

Worked for me too with NAS

Awesome I have been waiting for over a year for an answer to this question. I have a NAS drive and selecting the artwork for two files forced the image to be stored. I can die a happy man..thanks.