Previous 1 2 3 4 5 6 Next 252 Replies Latest reply: Jul 6, 2010 1:54 PM by jweisen Go to original post
  • Shaun Breen Level 1 Level 1 (0 points)
    I had success here too. The number mentioned earlier in this thread (1-866-640-5125) worked for me.

    After waiting on hold for over 45 minutes, a very kind and helpful man named Richard got me signed up for unlimited 3G on my iPad that was ordered on 6/4, and finally arrived today (6/21).

    He instructed me to sign up for the 2 GB plan while on the phone, which he immediately canceled, and then changed it to the unlimited plan. E-mails are sent to your inbox for each billing step, so be sure you verify you're officially signed up for unlimited 3G before you end the call.

    During activation, I also had to navigate to Settings...General...About, and read off the IMEI number. No need to pop-out the SIM card, or anything like that.

    According to Richard, all unlimited 3G sign-ups are now handled over-the-phone, so be ready to call and wait.
  • Rusty1492 Level 1 Level 1 (0 points)
    Thanks, when my iPad is delievered I'm sure it won't have the unlimited option, I'll call that number.
  • NotoriousCEO Level 1 Level 1 (10 points)
    Thank goodness for speakerphone.
  • NotoriousCEO Level 1 Level 1 (10 points)
    I'm on full bars + 3G.

    call that toll free number and waited around an hour.
  • Dilrod Level 1 Level 1 (0 points)
    edit: lol someone from work posted the reply I had here.

    Message was edited by: Dilrod
  • ChrisApplesauce Level 1 Level 1 (0 points)
    Ditto - waited just over an hour after calling. The gal I spoke with was friendly & super-efficient. Have your AT&T registered e-mail address handy, and your IMEI from Settings > About.

    They're working as fast as they can -- give them a quick "thank you & hang in there!" at the end of the call.
  • ashlyn71 Level 1 Level 1 (0 points)
    i got through as well. Took an hour and 4 minutes. Really no reason to have to jump through this hoop. I'm convinced ATT hates their customers.
  • xemoman Level 1 Level 1 (0 points)
    Just got off the phone with ATT. 49 minutes from start to finish. About 45 of them waiting on hold. Rep was as friendly as could be and got the job done with no hiccups. Make sure your iPad and Credit Card are handy when your on hold. They will have you register for the "cheap" 3G plan then switch you over to the Unlimited when you get a "Cellular Data Number". It may take a restart for the CDF field to populate.

    ATT iPad Data Phone Number: 866 640 5125

    Message was edited by: xemoman
  • Eliot Spencer Level 1 Level 1 (25 points)
    Yay!!!! That worked! I called AT&T iPad Activation Support at 1-866-640-5125 and waited about 45 minutes. Then, I got a very helpful rep who immediately switched me over to the unlimited plan without any further problems.

    THANK YOU every one!
  • NotoriousCEO Level 1 Level 1 (10 points)
    The wait was long, but the service rep was unbelievably kind and helpful.

    I don't think AT&T completely goofed up on this one. They needed to protect their scam of getting rid of unlimited data plans for people that bought after June 6 DEADline.

    Kudos to the reps. that are doing their best on such a massive call volume they were not prepared for. BOOOO to AT&T.
  • NotoriousCEO Level 1 Level 1 (10 points)
    By the way, I questioned my AT&T rep about the unlimited data plan and the "no contract" feature of the iPad 3G.

    She said as long as I don't change to the lower tier plans, I can "turn on and off" the unlimited data plan whenever I wanted.

    And keep the credit card on file current with AT&T otherwise, it's poof forever!
  • Succorso Level 1 Level 1 (0 points)
    I'm in the same boat, ordered on June 5, but no option for unlimited data plan. I'm on hold now trying to get the unlimited plan activated. I've been waiting about 35 minutes so far...will post an update once I have some results!
  • just_Susan Level 1 Level 1 (0 points)
    I am on hold too...47 minutes. Are they a 24 hour operation???
  • Naeco Level 1 Level 1 (0 points)
    @NotoriusCEO

    Where is the option to temporarily stop the plan? The only option is the 250MB, 2GB and Cancel Plan. That word scares me. I am sure once you cancel it, the unlimited option will not be there anymore. They even said if anything gets disrupted like credit card, it will be cancelled and I will lose to the option to sign up for the unlimited again. I think you better double check with whoever you spoke to regarding this manner.
  • Succorso Level 1 Level 1 (0 points)
    i hope so...i'm up to 59 minutes
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