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iVain Author

Level 1

18 points

Keyboard Keeps Losing Connection

My keyboard keeps losing the connection with my iMac randomly.

iMac, Mac OS X (10.6), 3.06 GHz 1.0TB Serial ATA Drive 4GB 1066MHz DDR3 SDRAM - 2x2GB NVIDA GeForce GT

Posted on Jun 8, 2010 8:36 AM

Best reply

Rick Lang

Level 4

1,237 points

Posted on Jun 11, 2010 10:50 AM

Lots of possibilities to investigate:

Is there another Bluetooth device active that may be interfering with the connection? Can you turn off the other device if present when not needed? You might try to remove the keyboard bluetooth connection to the iMac and then redefine the keyboard to the iMac. Or you could try an SMC reset or PRAM reset of the iMac. Or power off the keyboard, remove the batteries, insert the batteries, and then power it on. Or...

Have you checked the battery level in the keyboard? It may be functional but getting very low (mine is still fine with 15% power left in the original battery but rechargeables are ready to be inserted when the batteries die).

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32 replies

Sep 11, 2016 6:52 PM in response to iVain

I had frequent disconnects followed by reconnects on a brand new Apple wireless keyboard. As it turns out, the problem was not with Bluetooth at all but with the batteries being too “loose” causing intermittent loss of power due to the vibration of typing. I tried shaking the keyboard in different orientations and sure enough I could induce the disconnect most of the time. I had not suspected that it had anything to do with the batteries because they were the batteries that the keyboard shipped with and were still at 100% charge. My solution was to place a small flat metal washer between the battery negative terminal and the battery compartment door. This extra snugness made the problem go away instantly. So try the shake experiment if you haven’t already. I am wondering if I should return this keyboard as defective though because the batteries should not be that loose.

maex-mac

Level 1

4 points

Oct 4, 2016 11:39 AM in response to Simon Strandgaard

Batteries ok, unpaid and than pair again does not have any effect, hope put may iPhone away will help, but this also no real solution. Hey Apply Support way will this happen and only for the keyboard , th trackpad ist all the time connected.

The keyboard is not all the time losing the complete connection sometime it has a huge delay on typing or the phenomena to repeat a single character

Keyboard Keeps Losing Connection