I've noticed when I'm doing some serious we browsing or forum participation and typing away on my iPad that the page starts acting really weird. Everything jumps around, cursor point ends up going to a different place, some keyboard keys don't function and some screen taps don't do anything. Sometimes the page shrinks, gets big and shrinks again. Not sure what that's all about. I know cleaning the screen helps (I use a dry microfiber cloth). Anyone else run into this?
Dell XPS One, HP Tablet PC and Sony Vaio P530H Ultraportable,
Windows Vista,
iPad 64GB WiFi+3G!!
Okay, the problems cropped up again and I finally said that was the last straw. I went online and set up a telephone call from Apple Care first thing in the morning (6:30 am). They called, I spoke with them at length about the issue, and the rep agreed that it sounded much like a hardware issue and set up an appointment for me at the nearest Apple Store, a little more than an hour south of where I live, for 1pm that day.
I went to the Apple Store, only waited 5 minutes at appointment time for an Apple Genius to meet with me and we discussed the problem. He took my iPad back to the bench while I was trying out Angry Birds on an iPod Touch (don't have it on my iPad yet but now I'm sold...great game!). He came back out and said that they hadn't seen the behaviour (to which I said "But of COURSE! Machines have a way of making us look like loonies" to which he laughed) but they did see that the RAM was maxed out, for some odd reason. He went ahead and replaced my iPad without question. He used what he called a new scratch-built unit with known good (internal only) parts from bad iPads, which comes with the same warranty, etc. Essentially a new iPad. Incidentally, The receipt they emailed me showed the replacement cost was just a bit over $400 (I have a 64GB WiFi+3G), which makes me wonder if that's fairly close to what their actual cost for these devices is.
But in the end, it was replaced even though I bought my iPad new back in June.
One thing he stated was that if the problems crop back up, then it's possible that restoring the iPad strictly from my backup may be the issue, at which point to try restoring it "as New" from the same restore menu. This supposedly has something to do with the actual IOS software in the backup itself or something like that. Not sure. That's where I'm a little confused.
Anyway, when I brought the new iPad home, I restored it via my backup and it's working beautifully. Only time will tell if I run into this issue again.
So, consider this question "answered" by this solution: take it back in as a hardware issue and make sure they put it on the bench for diagnostics.
