Mark Keirstead

Q: safari can't establish a secure connection

I have a Mac mini, and I'm the admin on it, my kids have the accounts. I can get onto Facebook on my account, but all other accounts come up with the message in the subject line. Anyone know why?

iMac 20", Mac OS X (10.5.6)

Posted on Jun 8, 2010 8:23 PM

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Q: safari can't establish a secure connection

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  • by Carolyn Samit,Helpful

    Carolyn Samit Carolyn Samit Jun 8, 2010 10:14 PM in response to Mark Keirstead
    Level 10 (120,256 points)
    Apple Watch
    Jun 8, 2010 10:14 PM in response to Mark Keirstead
    Hi Mark,

    Try deleting the cookies in their accounts and see if that helps.

    From the Safari Menu Bar click Safari/Preferences then select the Security tab. Click: Show Cookies
    Delete the Facebook cookies, click Done. Relaunch Safari... see if they can access FB now.













    Carolyn
  • by Mark Keirstead,

    Mark Keirstead Mark Keirstead Jun 9, 2010 6:59 AM in response to Carolyn Samit
    Level 1 (0 points)
    Jun 9, 2010 6:59 AM in response to Carolyn Samit
    Thanks Carolyn,

    I tried what you suggested, and it's still the same issue. If you have any other ideas, I'd be very grateful for more input....

    Mark.
  • by mikepieronek,

    mikepieronek mikepieronek Jun 9, 2010 7:18 PM in response to Mark Keirstead
    Level 1 (0 points)
    Jun 9, 2010 7:18 PM in response to Mark Keirstead
    I have the same problem. My admin account works fine on YouTube, eBay, etc. But when my kids try to log using a secure connection I get the error Safari can't establish a secure connection
  • by Linda Swenberg,

    Linda Swenberg Linda Swenberg Jun 13, 2010 11:44 AM in response to Mark Keirstead
    Level 1 (145 points)
    iPad
    Jun 13, 2010 11:44 AM in response to Mark Keirstead
    same problem here. Is a Safari 5 problem? It is on my older 12" powerbook. I am thinking Safari is trying to write something to an area where that user doesn't have access.
  • by Mark Keirstead,

    Mark Keirstead Mark Keirstead Jun 13, 2010 2:27 PM in response to Mark Keirstead
    Level 1 (0 points)
    Jun 13, 2010 2:27 PM in response to Mark Keirstead
    I found that the problem seems to be with parental controls. I wasn't told when the problem actually started, and I'm sure he was fooling around with something...

    Anyways, if you go into their account, go to System Preferences, click on Accounts. Unlock the padlock, and click on the account you want to correct. Click on Open Parental Controls at the bottom, and click on the Content tab. Where it says to limit access, click Customize. In the top box, you can type in the websites that will be ok to access.

    This has worked for us, however, it still doesn't resolve why the problem came up in the first place. So, I'll leave it unresolved, and see if anyone comes up with the fix.

    Hope this helps...

    Mark.
  • by tlwyse,

    tlwyse tlwyse Jul 6, 2010 12:34 PM in response to Mark Keirstead
    Level 1 (0 points)
    Jul 6, 2010 12:34 PM in response to Mark Keirstead
    I'm having the exact same issue on our kid's accounts with Parental Controls enabled. The odd thing, it doesn't effect all of them. I think it's happening with any https:// login screen....Facebook, MobileMe and even the support site here generated the message. I had to switch to the admin account to even login to submit this.

    What I've done so far is to double/triple checked the Parental Controls settings, added the offending sites to the list of "allowed" sites. I've also deleted cookies, reset safari, etc. I even tried FireFox (same issue) so it's not browser-specific but appears to be a bug with Parental Controls.

    It appears to be something to do with OS 10.6.4 and Parental Controls. Everything has worked peachy until the last few days. It seems to roughly conicide with the install of 10.6.4 (installed the day it was released) but my daughter tells me FaceBook just stopped working today (MobileMe login has not worked for some time).

    Regards,
    Terry
  • by jfaughnan,

    jfaughnan jfaughnan Jul 28, 2010 7:46 PM in response to tlwyse
    Level 3 (803 points)
    Mac OS X
    Jul 28, 2010 7:46 PM in response to tlwyse
    Parental controls can't reliably manage https connections, and these days most web services require an https connection at least for initial authentication.

    So Parental Controls are now pretty much obsolete even on 10.6.4. There are workarounds but they're not practical.

    Apple has to fix this. I wish I could figure out how to make Apple feel our pain.

    Message was edited by: jfaughnan
  • by Spivaki,

    Spivaki Spivaki Aug 3, 2010 9:34 PM in response to jfaughnan
    Level 1 (5 points)
    iPad
    Aug 3, 2010 9:34 PM in response to jfaughnan
    I also have this same problem: my (admin) account accesses HTTPS sites like facebook and Gmail just fine in Safari 5. My children's accounts, on Parental Controls, cannot.

    I added https www gmail (without spaces) to the specifically allowed sites, to no avail. Also tried Firefox. Also reset safari.

    Error message says cannot establish connection with Google website. preposterous. Any suggestion, please?
  • by David_GiantsFan,

    David_GiantsFan David_GiantsFan Aug 10, 2010 6:29 PM in response to Spivaki
    Level 1 (0 points)
    Aug 10, 2010 6:29 PM in response to Spivaki
    I was able to fix this by going to Parental Controls, choosing Content, then Customize. Then hit "+" button and just type in "www.facebook.com".
  • by Joeyd1365,

    Joeyd1365 Joeyd1365 Aug 19, 2010 11:39 AM in response to David_GiantsFan
    Level 1 (0 points)
    Aug 19, 2010 11:39 AM in response to David_GiantsFan
    It may work for Facebook, but no go for GMAIL or Google Account Access.

    APPLE - Is there any plan to fix this problem? I really like Parental Controls and I would rather not use any third party solution
  • by guzcateg,

    guzcateg guzcateg Aug 22, 2010 4:01 PM in response to Mark Keirstead
    Level 1 (0 points)
    Aug 22, 2010 4:01 PM in response to Mark Keirstead
    Apple Folks,

    Any plans to fix this?

    thx
    gug
  • by roustabout41,

    roustabout41 roustabout41 Sep 24, 2010 3:58 PM in response to Mark Keirstead
    Level 1 (0 points)
    Sep 24, 2010 3:58 PM in response to Mark Keirstead
    Same exact problem here. Despite adding even the "https://" version of "google.com/accounts" and "mail.google.com" etc., gmail will not work on my kids account with parental controls on. Look forward to a fix.
  • by bobert1451,Helpful

    bobert1451 bobert1451 Sep 26, 2010 5:39 PM in response to Mark Keirstead
    Level 1 (5 points)
    Sep 26, 2010 5:39 PM in response to Mark Keirstead
    Found a temporary fix. Go to the parental controls preferences. Go to logs. Choose "websites blocked". You should find the websites that don't work listed here. They may have strange names. For me, gmail was listed as "1E100". Click the down arrow next to an entry. Click "Unknown". Click "allow".
  • by Mark Keirstead,

    Mark Keirstead Mark Keirstead Sep 29, 2010 6:55 AM in response to Mark Keirstead
    Level 1 (0 points)
    Sep 29, 2010 6:55 AM in response to Mark Keirstead
    Thanks to everyone for the suggestions and support.
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