Previous 1 2 Next 23 Replies Latest reply: Apr 1, 2016 8:00 AM by Kenneth Cohen1 Go to original post
  • bazzoonboy Level 1 Level 1

    Does anyone know if Lion fixes this? I've had the same problem, and I'm hoping it's resolved in Lion. About to get a new iMac.

  • parental control hater Level 1 Level 1

    i feel your sadness even osx lion has this issue will apple ever wakeup


    i am a kid saying this my dad setup pareantal control and turned try to filter seeting now when i try accces my gmail i cant witch means i have to use my dads old pc to acces my gmail. my suggestion get windows 7 set up parental controls there and youre kids will still be able to acces secure websites like gmail this is beacuse windows 7 parental controls arnt that strict and allow sites like



    so tell the macs that suck to go **** off


    windows 7 is more custamizable

    secure fast

    dont wory about bugs thats why there is windows update

  • Evan Harris Level 1 Level 1

    I have managed to get youtube to work properly on my kids account while still limiting access to adult websites by doing the following:


    1) Turn off Parental controls


    2) Go to youtube and log in


    3) Go up to the address bar and copy the address as it appears after you have logged in


    4) Go back to parental controls, turn them back on.


    5) Click "Customise" and paste the youtube address in


    Don't know if it will work for others, but it is working here at the moment.

  • bubba bean Level 1 Level 1

    I think I've finally wrapped my head around this. Here's the longwinded (mostly recap of previous posts) version.


    There are 3 settings for trying to customize the web sites available: no restrictions, only allow the sites I list, or "try to limit access to adult websites automatically".  The first is no restrictions, the second doesn't allow exploration at all. Almost everyone will be using the third.


    OK, so you're using "try to limit ... automatically".  Encrypted web pages, anything with a URL of "https:" (note the 's' for "Secure") at the beginning, can't be examined automatically by the parental controls, because it's encrypted. Only the browser and the website can see the content and other data passed between them. So you have to list those websites explicitly in a whitelist. That's the "always allow these websites" list under "Customize" of the "try to limit access ... automatically" option.


    Any login page that isn't idiotic will be an encrypted page, so that the password can't be intercepted between the browser and the website.


    If you don't have the login page whitelisted, you probably can't access the page, because the parental controls will block it.  The browser may report that it can't create a secure connection to the page BECAUSE THE PARENTAL CONTROLS have blocked it.  That's why people report this problem is there no matter which browser is used.  So sometimes you can just list the adderss of the login page in the allowed sites, and you're good.


    But sometimes, for reasons unknown to me, the login process has to access addresses that don't look like the site you're heading to at all. Now, most websites aren't run by the company whose name is on them. They are run by service providers that host thousands of companies. So even though you whitelist, the parental controls will block it, because under the sheets, the browser is trying to access the provider's url.


    I had this happening to my teenage daughter, who could not access or her school's grade reporting system despite me whitelisting them.  Here's the process for figuring out what you need to whitelist:


    try to access the blocked site


    go into parental controls for the kid. pick the "Web" tab at the top. Then pick the "Logs..." button at the bottom of the tab.  pick "Websites Blocked" on the left column. Pick "Group by:"  "Date".   This will show you what's been blocked, with the most recent one at the top.   The topmost thing (or several!) is the address that caused your latest web access to fail. pick it and click "Allow".     For me, the sites were (Amazon Web Services) and, a well-known web application company.  You may have to do this a couple of times, if there are multiple entities that need to be whitelisted to actually get through to the site you are really trying to access.


    If you want, you can click "Done" and then go into the "Customize" button to look at the whitelist. You can edit the new entries to clean them up if needed, to "" instead of perhaps "" but that's probably not necessary.

  • Laetitia B Level 1 Level 1

    Thanks for your advises but what do you do when you only have one user on your mac and not parental control on the account?

  • Rob Snow Level 3 Level 3
    Mac OS X

    Don't work on 10.5.8.

    When you add facebook and get the "can't establish a secure link" it doesn't actually block it, so can't add to list.

    We had the same issue with KidZui, but found a series of URLs you can add manually and it works.

  • bubba bean Level 1 Level 1

    I'm not sure what you're saying "don't work".   The procedure outlined 2 comments above does work. I just did it.


    the facebook login process accesses pages that aren't at facebook. The procedure above finds what those are and you can then allow those pages.


    For me, the pages were

       ( is The Face Book North West, I suspect)

     (should be enabled by allowing )

  • Kenneth Cohen1 Level 1 Level 1

    I had this problem with a few sites. After trying various previous suggestions, I uninstalled Avast and restarted my Mac. I can now access the sites in question.


    Turning off Avast's web shield and restarting did not solve the problem for me. I've kept the Avast installer on my hard drive in case I run into anything suspicious in the future. Generally, Macs do not need anti-virus software as there are no Mac viruses. There are however trojans and the like which you can be tricked into downloading. To minimize the chance of this, avoid pirated software, music, books etc, pirate sites and fraudulent web sites (and don't open suspicious emailsl). If you don't know whether you can trust a web site, then stay away from it. And if you don't know whether you can trust an application, don't install it.


    Of course, all of this is more easily said than done.

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