Air Canada Aeroplan won't open with Safari

Hello ... I can NOT open http://www1.aeroplan.com/landing/process.do?lang=E

or

www.aeroplan.com

with Safari .... anyone know why?

MacBook, Mac OS X (10.6.3)

Posted on Jun 9, 2010 8:30 PM

Reply
23 replies

Jun 9, 2010 8:53 PM in response to TildeBee

Did the reset .... restarted Safari ... still no go ..

it goes from www.aeroplan.com ... to www1.aeroplan.com ... so it sees the site, but then stops ... I went to my wife's laptop ... (mac) ... same thing .... and we have both been able to access this site in the past as we are members .... weird ... I have looked at the Proxies in prefs, but nothing is selected there and I really don't know much about proxies so I haven't touched that ...

Mark

Jun 9, 2010 9:06 PM in response to TildeBee

She is on the same OS but I have just upgraded to Safari 5.0 .... it didn't work with 4 or 5 ... I have shut off my firewall ... still not working ..

If I download IE for mac 5.0 .. I can pull up the site ... If I run Parallels and run IE in Windows, it pulls up the site on my mac .. but Safari and Firefox and Opera running in Mac will not open the page ... rrrrrrrrrrrr

Mark

Jun 12, 2010 12:42 AM in response to Mark Biech

Mark again ... so ... now I am in Kelowna at a friends house with the same laptop and as I somehow suspected ... I CAN connect to the site. But when back at my place can not ...

I notice I have this problem also when at an airport ... I can access the wireless but the main page will not come up in safari for log in ... but on my wife's mac it will ... or sometimes the reverse scenario ..

So ... where is this coming from? is there a setting in Proxies or something that can help with this ... it's nuts ...

Mark

Jun 15, 2010 10:10 AM in response to Mark Biech

Mark --
Try this, ok?

So go up to the Apple icon on the top left corner of your screen.
Double click and move your cursor down to "System Preferences."
Then go down to "Network."

Click on Advanced button down in the lower right.
In the resulting box, click on the top menu > DNS.

Then, write down the two (probably) addresses in the left pane (DNS Servers).
(This is in case this doesn't work, and you can simply put the old ones back in easily)

Then erase those old numbers and replace with 208.67.222.222 (top one)
and 208.67.220.220 (lower one). The order is just to make things clearer to you.
It really doesn't matter.

Then when the new numbers are in there, go down to the lower right corner of that pane,
and click the OK button.

Restart Safari, and test again.
Here's hoping . . .

Jun 15, 2010 10:41 AM in response to Mark Biech

I should mention that the original (1) DNS that was there was the same IP used to connect to my wireless router ... that's it ... clearly that's a problem ... I work also in Europe and wonder about the Time Capsule at the office there ... will I need to be watching these DNS entries each time I connect to another wireless system?

Thanks very much for your expertise!

Mark

Jun 15, 2010 10:46 AM in response to Mark Biech

last note ... given what you have opened my eyes to .. I went to the IP of my wireless router and looked at the internet settings and note that the DNS settings there are 64.59.144.18 and .19 .... I put those in to the main network replacing the ones you gave me, and it also works ... with great connection ... sheesh ... I am thinking that the default of the DNS setup when I first connected to this wireless network uses the IP of the router to connect to the DNS which is in the software of the router, but really should be copying the DNS info over to my computer network software ... something like that .. I am on the right track?

Jun 15, 2010 12:20 PM in response to Mark Biech

Hi Mark

would you mind to explain the logic on this? and what DNS servers those are? ... will they stay in >the system when I use the wireless this server only? etc etc ...


will I need to be watching these DNS entries each time I connect to another wireless system?


well, the 'logic' is that sometimes yer isp and/or router are slow, inaccurate, hacked (rarely) or out of action - both in general, and sometimes for specific sites.

The numbers you used were from OpenDns.org who provide a free service available to anyone, and also offer extra features for money. fwiw, I prefer dns to say server not found when I type something wrongly, rather than go to OpenDns advertising, but hey, it's free and has some bells & whistles you don't get elsewhere.

Entered in System Preferences, yes - the dns servers will be used for as long as you use the same Network Location ( chosen in System Prefs, or via the Apple Menu - Location )- assuming they're available & operating. An isp might reject dns requests to their if you're not connected to their service, for example - and a US only dns server might understandably be a bit slower in some other part of the world. Opendns should be a similar speed, anywhere. If you suspect it's being a slowpoke - http://code.google.com/p/namebench/ will seemingly track down the fastest one from your location.


... I went to the IP of my wireless router and looked at the internet settings and note that the DNS settings there are 64.59.144.18 and .19 .... I put those in to the main network replacing the ones you gave me, and it also works ... with great connection ... sheesh ... I am thinking that the default of the DNS setup when I first connected to this wireless network uses the IP of the router to connect to the DNS which is in the software of the router, but really should be copying the DNS info over to my computer network software ... something like that .. I am on the right track?


Sounds like the router wasn't/isn't doing its job (esp given the speed increase), perhaps specifically had cached a duff entry (usually temporary), or since I gather that other sites worked fine, maybe your mac had cached a bad one for Air Canada ? (again, very temporary, in theory)
Ideally, the router should handle it all for you, and you can ignore the settings in System Prefs - but hey-ho, things happen.

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Air Canada Aeroplan won't open with Safari

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