iTunes hang while backing up my iPad or iPhone 3GS

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Level 1

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iTunes hang while backing up my iPad or iPhone 3GS

the problem:
upon connecting my iPad or iPhone to my PC vis USB,
1. iTune 9.1.1 on Vista PC, hang or keep doing "Backing up " *" ... for hours
2. my iPad or iPhone say "Sync in Progress"

my setting:
1. Vista 32 bit, SP2
2. iTunes 91.1.1.12
3. device: iPad or iPhone 3GS

what I have tried:
Completely restored iPhone 3GS yesterday and went through the whole activation, etc.
but today it still hang at Backing up (looks like it never finish);
then I connect with my iPad, and the backing up of iPad does not finish either.
hang == >1 hours.

powered down iPhone and powered it up;
reboot my PC;
the hang persists.

I did install Vista Service Pack 2 recently.
S.O.S.

PC notebook, Windows Vista, 32bit

Posted on Jun 10, 2010 5:22 PM

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Answer 1

red555

Level 4

2,581 points

Jun 11, 2010 4:49 AM in response to ming_gao93

You may want to reinstall then reinstall iTunes.

Make sure you have a copy of the iTunes folder contents for backup.

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Answer 2

red555

Level 4

2,581 points

Jun 11, 2010 8:57 AM in response to red555

I meant De-install then re-install... sorry for the typo.

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Answer 3

ming_gao93 Author

Level 1

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Jun 11, 2010 5:56 PM in response to red555

Thanks, Red555!

I removed all the iTunes related software and reboot and then reinstall the latest iTunes software (version 9.1.1.12.

now both my iPhone 3GS and iPad completes Sync and Backup, and works fine.

Ming

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Answer 4

ming_gao93 Author

Level 1

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Jun 15, 2010 1:20 PM in response to ming_gao93

Well. I spoke too soon.

1. as soon as I reinstall the iTunes app, both my iPad and iPhone 3GS works fine.

2. But this morning, when I connected my iPhone 3GS, it stuck in Backup forever, again.

could this be a problem, because I am switching back and forth between iPad and iPhone on the same PC?

Has anyone else who has both, experiences the same problem?

Help.

Message was edited by: ming_gao93

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Answer 5

Antwar

Level 1

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Jun 20, 2010 12:19 PM in response to ming_gao93

I have the same problem with iPhone syncing. When the syncing progress is backing up the iPhone, the computer freezes and is impossible to use. I have waited seveal hours, but the problem repeats itself during backup every single time.

Any solutions?

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Answer 6

2afc

Level 1

0 points

Jun 21, 2010 1:18 PM in response to ming_gao93

Just downloaded iOS4 for iPhone 3G, but when it gets to the "backup" stage before the actual install, it freezes.

Soooo.... yeah. Help!

(I have the latest iTunes release and iOS 3.1.3 on the phone at the moment.

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Answer 7

Jun 21, 2010 4:24 PM in response to 2afc

I had the same issue (try to back up, but hangs up 7/8 of the way) while upgrading to iOS4

I tried a few things at once, but got it to work:
1) updated my apps
2) Backed up my pics onto hard drive then removed them from phone
3) Stopped the process ("MDCrashReporter.exe") in Task Manager

Got it to work now! Thanks for the advice everyone!

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Answer 8

Jul 6, 2010 6:40 PM in response to ming_gao93

I'm also experiencing both long backups (more than 8 hours) and MDCrashReport crashes with my iPad. This seems to have started after upgrading iTunes.

MDCrashReport crashes as soon as the backup begins. I can cancel the backup and sync without issue.

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Answer 9

gruzuk

Level 1

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Oct 4, 2010 4:06 AM in response to wolfsong13

I also have the problem with iTunes hanging when I connect my iPad, I have had very much trouble with the iPad since the beginning 😟 I am also missing 3g on my iPad, even though it sometimes works (some weeks ago now)

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Answer 10

Oct 22, 2010 7:58 AM in response to gruzuk

I too am having this problem. Any help from Apple on what to do when the hang occurs when iTunes backs up iPad?

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Answer 11

hkuhn07

Level 1

0 points

Oct 12, 2011 4:04 PM in response to ming_gao93

Argh! thank goodness I am not the only one! I want to scream!

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Answer 12

n747jet

Level 1

0 points

Oct 14, 2011 4:57 AM in response to ming_gao93

Fellas, I too having this problem. Latest PC, 64-bit Vista... I know, not Apple. But shouldn't be doing this.!!

The sync feature hangs, non-responsive.

Now it will not update to new os5..

Crap.! (Tim Cook???? You there???)

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Answer 13

rafaelc

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Oct 14, 2011 5:14 PM in response to n747jet

Where you able to get your problem solved. I am facing the same issue with all my devices: IPhone4, IPhone3GS, iPad and IPad2. iTunes just stays trying to backup ... the iPad or iPod just freezes and it needs to be restarted. If any one finds the way to fix it please share.

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Answer 14

Oct 15, 2011 9:53 AM in response to ming_gao93

I am experiencing the same problem with my iPad on a Windows 7 PC. iTunes asked me if I wanted to upgrade to iOs 5. I said yes, and it downloaded. Then my iPad said "Sync in Progress" and iTunes on my PC just sat there, frozen, on the "Backing up iPad" step-- before installing iOs 5 to the device.

Someone help us!!! This is obviously a very common problem!

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Answer 15

hkuhn07

Level 1

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Oct 15, 2011 10:18 AM in response to ming_gao93

This happened to me as well. I called Apple and was with tech support for about 3 hours. The first thing to do is uninstall all components from your computer. There is a specific order in which to uninstall, so make sure you go to apples site and look that up.

If that doesn't fix your problem... You'll eventually get an error message -5000. This error does not exist yet. (I was the first one to have it) So the techs are working on it and there wil be an update sometime this week. They know it ***** and apple support is SOOO nice. If you absolutely can't wait (like myself) try using another computer. That's what did the trick for me.

Now... I also had issues with that, in I would get error 3194 (which does exist, don't worry) but I couldnt do anything to fix it. If this happens for you:

When you plug in your device click "later"

make a backup of your device first

Then click the "restore" option; this will restore to factory settings and the run the update without saving a backup

I had to use both my computers to do this, because magically... What didn't work on one worked on the other

after that, it worked fine

If you don't have 2 computers and don't want to use someone else's all you can do is wait. I know it ***** BELIEVE ME! But apple is working as fast as they can. The thing is apple update and windows update came out at the same time. So thy weren't prepared. (I have also tried uninstalling all my windows updates and restoring my computer to an earlier point, but to no avail) They are doing their best, and it should be ready within a week.

Hope this helps/gives y'all some hope!

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