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Server is not correctly configured error.... Plz plz help

Cheers everyone,

I am just fed up with this error massage, every time I have to watch a video on YouTube or preview a movie trailer on iTunes I get a small box with "Server is not correctly configured" massage, I searched every where on the net and I couldn't find a solution so I am here fir you guys for help...

iPad, iPhone OS 3.1.2

Posted on Jun 11, 2010 7:29 AM

24 replies

SDBatl

Level 1

0 points

Sep 8, 2010 5:08 PM in response to copesetic

Copesetic, thanks for the tip.

Encountered the same problems on a DMZ behind a Watchguard corporate firewall. YouTube worked fine on Mac or any PC through a browser. The iPad and iPhone Youtube apps displayed the video selections, but as soon as a video was selected, the message "Server not correctly configured" displayed. Looking at the traffic log inside the firewall showed that no packets were being blocked, so policy setting were suspect. Sure enough, Http range requests were not being allowed by in the HTTP policy. Several web sources state that the iPhone and Touch use range requests for video download, so suspected that iPad does too. Changed the policy setting to pass range requests and problem solved. I agree that some of the complaints here are being caused by similar settings in other firewalls as range requests are blocked by default in Watchguards HTTP policy.

Sep 14, 2010 9:53 AM in response to DavidTheEagle

RE: "Server is not correctly configured"

I was having the exact same problem with Iphones we used to have and with a new Ipad.

I finally figured it out! In our case the issue turned out to be a setting in the 'Anti-Spyware Policies' on our Sonicwall TZ 170 firewall. Turning off HTTP Protocol Inbound Inspection under the Anti-Spyware Settings did the trick.

This also resolved an issue we were having with Netflix streaming.

This was a bit hard to discover as the dropped traffic was not showing up in the Sonicwall log 😟

Hope this helps!

Deejayk

Level 1

0 points

Oct 15, 2010 9:28 PM in response to m4ko

Ive been having this problem for three weeks now server not configured!

Jan 11, 2011 10:22 PM in response to NathanKWA

God bless SonicWall. Turned off HTPP inspection under both anti-virus and anti-spyware and You Tube videos now get through. Lots of information on the web about the problem but very few solutions. Many thanks!

Running Sonicwall TZ 150 with the basic firmware

Feb 8, 2011 3:41 PM in response to SDBatl

The Http Range Request (checked ON) - in the Policy Editor, on our Watchguard 550e firewall, DEFINATELY WORKS, and fixed this error ---- nice job, SDBati. Thanks for the heads up.

Poicy Editor => HTTP Proxy ==> HTTP Proxy Action Configuration ==> Click "Allow Range Request through unmodified" on the first page. Save it. Load it. Rock and roll! 🙂

Apr 15, 2011 10:37 AM in response to DavidTheEagle

Connected to the same wifi network, my iPad (4.3) gets the error while my iPhone (4.2.1) plays it fine. So it def isn't a network issue for me. What else can I try?

Jun 8, 2011 6:33 PM in response to NathanKWA

I do not recommend you disable inbound inspection on anything! You are defeating the purpose of having a deep packet inspection firewall by doing this! Might as well buy a $50 router at Best Buy!

I am running SonicOS Enhanced 5.8 and here is the correct place to click.

Security Services --> Gateway Anti-Virus --> Configure Gateway AV Settings --> Enable HTTP Byte-Range requests with Gateway AV

Click OK

If you have disabled inbound inspection, please re-enable it!

s. hadi

Level 1

0 points

Jun 26, 2011 3:30 PM in response to Packet Sniffer

I haven't installed anything how do I find out if I,m running sonic or something else. Completely new to apple and getting this utube error. Not sure what to do

May 18, 2012 8:26 AM in response to Packet Sniffer

Thank you, PS. That looks like it resolved our issue with YouTube on an iPad, using a SonicWall NSA E5500. Much appreciated. We had opened up YouTube to our staff but it was still not cooperating until now. Previously we could only get YouTube to work through a flash-browser-app called Rover (not suggested as a fix, just an observation).

Server is not correctly configured error.... Plz plz help