Now I can't administer my Xserve RAID using RAID Admin utility?

Just migrated from my PowerMac G5 to my new Mac Pro (Intel) and hooked up my Xserve RAID. The drive mounted just fine but when I go into to the Xserve RAID utility, the RAID shows up but nothing lights up and it say's "connecting" but nothing happens. I've checked all my connections and nothing seems to be out of wack but it doesn't want to let me connect. Hub seems to be working, I've got connection back to my computer.

My RAID admin utility is 1.5-1.51 so it seems to be the correct one. Just a note, before I migrated, I had the same thing show up on my old Mac. When I went to go shut it down using the Utility I couldn't connect as well. I read that it was alright to shut it down with the power button so I figured I would see if swapping machines, card, and cables would right my problem. Guess it didn't.

I seem to be at a loss and I've seen some other posts of similar issues but I'm not sure they are the same issue. I think the only solution that might seem plausible is to reset my controllers but if the drive is mounting, doesn't that mean they're working?

Sure could use some advice.
Thanks

Mac Pro Quad-Core 2.66 Intel Xeon, Mac OS X (10.6.3), 8GB Memory, Xserve RAID (old)

Posted on Jun 11, 2010 6:55 PM

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8 replies

Jun 12, 2010 1:01 AM in response to Bart Rydalch

Hi

You say you 'hooked' up the XServe RAID to your MacPro? It's an obvious question and judging from your post did you forget to 'hook' up the network cable(s)?

RAID Admin won't work unless there's an ethernet connection to the unit. There's many ways of troubleshooting the ethernet connection and not knowing anything more about your network it's difficult to give specific advice. It's possible the previous network connection was with a fixed IP Address. Maybe you only used one of the NICs instead of both? It's also possible you've decided to change the IP Address Range because you've moved to a newer server or for other operational reasons? Only you really knows. If you've done this and co-incidentally you forgot to change it on the RAID this could explain what you're seeing. Resetting the controllers resets the NIC settings back to DHCP. If you have a DHCP Server on the network this will then assign an appropriate IP address and you should then be able to communicate with the Unit.

What I normally do is assign a fixed IP address to one NIC and leave the other one set at DHCP. Both NICs are connected to the main network. Alternatively and if your server has dual NICs, use the secondary NICs on both the Server and RAID and establish a secondary 'private' link between the Server and the RAID and nothing else using a completely different IP Address Range than the one on the primary network. Or you can come up with some other way of maintaining a backup connection.

Tony

Jun 16, 2010 4:46 PM in response to Antonio Rocco

Thanks for the response.

Yes, I have it "connected" to a ethernet hub and everything is the way it always was. To my knowledge the controllers haven't been reset. I'm pretty sure the hub is working fine because I have my Mac going to the hub, with the RAID connected to that.

Not sure what has changed but I'll look into your suggestions and if necessary start from scratch. Fortunately I backed everything on the RAID up before I started.

Thanks

Jun 17, 2010 9:30 AM in response to Bart Rydalch

Now that I have my new Mac Pro set up to my Xserve RAID drive, can I use the second ethernet port on my new Mac to administer and use my RAID utility? The reason I ask is because I work in a large "corporate" environment with about 1200 PC's and 10 Mac's. Before, I had a dedicated IP address so I could Administrate the RAID drives using the RAID Admin utility. About six months ago our IT staff made some changes and messed with the IP addresses and I believe is why I can't use the RAID Admin utility. When I go into the RAID admin, it can't connect and I don't know what the IP address for the RAID is now (and our IT staff just love me and my Mac's so it's a real pain to try to get them to help me).

Can I use the second ethernet port to communicate and administer my Xserve RAID drives?

Jun 17, 2010 9:53 AM in response to Bart Rydalch

Hi Bart,

Yes you could. You might find the following the easiest way of doing it.

Speak to your IT department get them to allow you to plug the RAID into the network. Reset the controller so it reverts to DHCP and then fire up RAID Admin once that's been done and your Mac Pro is also connected. Go to the settings page on RAID Admin and choose network. Change "configure" from DHCP to manually and assign it an IP address that is on a different subnet to your work one (assuming they wont allow you to plug this in permanently which is a bit silly) so possibly something like 172.16.99.10 and the 2nd controller to 172.16.99.11 then give your second ethernet port on the Mac Pro an address on the same range so 172.16.99.9 you can do this in System Preferences - Network.

If you then run a network cable from the mac pro to one of the ethernet ports on the RAID you should be able to see it and administer it.

Hope that helps, if you have lots of important data on the RAID you should flag it up to the IT department (or a higher up) that having the RAID plugged into the network and configured properly would allow it to send out warning emails should anything go wrong with it and you don't happen to be around.

All the best
Beatle

Jun 17, 2010 9:58 AM in response to Bart Rydalch

You need to have whatever port you're using to communicate with the RAID in the same IP address neighborhood. If the RAID is self-assigned to 169.254.x.x then your connecting machine needs to be in the same general range. Setting your subnet mask more liberally will allow you communicate to wider range of addresses.
eg If your address is 169.254.100.1 and your subnet mask is 255.255.255.0 you can "see" anything in 169.254.100.x while a subnet mask of 255.255.0.0 will let you see all 169.254.x.x.

Once you're in the right range choosing "Add RAID" should find the RAID and offer to add it to be monitored if you current settings doesn't seem to talk to the RAID.

You should be able to use your second port to connect to RAID but this set-up is much cleaner if the addresses are in very different ranges - like self assigned 169.254. or local 192.168. - for one port and something public on the other. That way it is clear which port requests should be directed to for what purpose. I usually have all my machines monitoring assigned to a local LAN address range and have them all run into a local ethernet hub and then attach my computer or a laptop (assigned to right range) to the hub when needed.

HTH,
=Tod

Jun 21, 2010 12:34 PM in response to Bart Rydalch

We have success! (kind-of)

I was able to get the RAID admin tool to work after I reset the controller. It when to DHCP and picked up a new IP address and I re-mounted the drives and the admin utility is communicating again with the RAID. That was actually pretty easy. Now I have a new problem maybe. I will post it as a new topic, won't be hard to see because I seem to be the main problem person at this time.

Thanks everyone!

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Now I can't administer my Xserve RAID using RAID Admin utility?

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