Chat with an agent

Question

Level 1

56 points

Chat with an agent

I am so frustrated, Im trying to contact a support agent about my ipod, but when I try it shows ipod suffle which I dont even have, and it does not show my iPod with video, What can I do to contact a support agent?

By the way I already try enterring the serial # of muy ipod but it says it does not match

imac G3, ibook G3, iMac G5 (isigth), iPod 30G 5G., Mac OS X (10.4.2)

Posted on Nov 25, 2005 2:25 PM

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Answer 1

Nikki

Level 4

2,615 points

Nov 25, 2005 3:24 PM in response to Jeshua

Jeshua,

Chat support is only available to customers that have iPod shuffle or iMac G5 computers.

If you need help with your 5th generation iPod, you can post in the appropriate forum here: http://discussions.apple.com/category.jspa?categoryID=157

or try http://www.apple.com/la/support/ipod/

I wasn't able to find a phone number for Apple in Costa Rica.

Nikki

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Answer 2

Jeshua Author

Level 1

56 points

Nov 27, 2005 12:21 AM in response to Nikki

😟 Did not know that, hehehe. Well I have contact local help in Costa Rica and Iam going to make the test thanks for your help

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