iPad Safari crashing regularly

Safari on my iPad is crashing fairly frequently; sometimes when I restart it retains the pages that were previously open, and sometimes not.

Have not yet established a pattern, but it seems prevalent on very large pages (for example pages with many images) and on pages with embedded video (particularly Flash).

Anyone else experiencing the same issue and/or have any further information? Anybody using a browser other than Safari on the iPad?

Mac OS X (10.5.1)

Posted on Jun 14, 2010 12:29 PM

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1,742 replies

Feb 21, 2014 2:18 PM in response to sarjenka

Let me check on the ipad one I have. Just for future reference. As bad as this sounds I would try to avoid update on older ios devices. The newest ios are optimized to work with faster hardware. I always wait to update my device to see what kind of bugs come with the update.


I haven't personally had a problem with chrome. It's free on the App Store. There's a dozen other web browsers free on the App Store as well. Try a couple of them out and see if that helps at all. And make sure you close all you multi tasking tabs that you aren't using. Download Sys-Lite is an app that monitors how much ram you have available it helps with the old ipad we have as well as the new ones

Feb 21, 2014 2:28 PM in response to Rob Bruen

Oh and btw to everyone who thinks this is a problem that is simply fixed by getting a new ipad or that it's broken. News flash this is a SOFTWARE PROBLEM. iOS 7.1 is coming out in march it's already in its 5th beta stage and I'm pretty sure this problem will be fixed. A security update was released today. 7.0.6. I don't think this will fix the problem. But just be patient it's coming. Try mercury web browser. It has 4 1/2 stars with 658 reviews.

Feb 21, 2014 3:21 PM in response to Pjason23

I've had Chrome crash but I don't use it much. No others.

I'm not an engineer, so I can only speculate the causes, which I don't do any more.

Apple (a senior advisor) has told me it is an iOS problem. That's why replacements don't seem to make a difference.

I'm counting on an update, mid-March.

I've got an iPad 4, but had an Air that also crashed. I'm asking Safari.

Feb 24, 2014 9:31 AM in response to ethanjeffrey

Right; I didn't expect 7.0.6 to fix the problem, but just had a tiny glimmer of hope that it would. It wouldn't have been the first time Apple silently fixed a known stability problem, without acknowledging that this was one of the things in an update. Back in December, the 7.1 fix was supposedly being promised by Feb. 1. So here's hoping it doesn't get delayed even further, and that it really is a fix once it does finally come out. I remain disgusted that Apple released iOS 7 with such a massive flaw in the first place, let alone that it's taking so long to fix. I have now literally had nearly half a year with iOS devices having limited functionality, and over three months of owning an iPad Air that has never worked properly. I'm pretty fed up right now.

Feb 24, 2014 1:20 PM in response to Rob Bruen

Is anyone else talking to Apple or the media? I contacted a media outlet and nothing. I have been in touch with Apple so many times it borders on ridiculous. 15 people now and counting. I have done everything they have asked of me. I am holding out hope that they can fix it. They are still holding onto "it is a software issue and what did I do". ***! This iPad is awesome right up to the crash. I have documented every crash on the replacement iPad. Times and what pages are open when it crashes. Why are they always "this is the first I have heard of it". Engineers are involved and nothing! Come people we all paid top dollar to stay ahead of the junk and now it is catching up to us. Louder&LOUDER the squeaky wheels get the faster the grease gun comes out to quiet that wheel. Call them email them contact other medias!

Feb 24, 2014 10:45 PM in response to Rob Bruen

I think I've found the problem and solved it. It's Safari itself.


Decommission Safari on your iPad Air (don't use). Hit the AppStore and download Chrome and no more crashes. After the 2/22/14 iOS update those Safari shutdowns turned into total device lockups for me. The cause of those was the update and my use of the Google Drive app though the Drive app never crashed or locked the device - it was always when using Safari. I've deleted Drive and now run Chrome and no more troubles on the iPad Air. I may add bad the Drive app, but clearly the issue is Safrari.


Good luck!

Feb 24, 2014 10:52 PM in response to ldgregg

Also after hours in stores (and a iPad swap out to attempt to fix) and on the phone with Apple Support, I pointed out this thread to them. They said that they don't review these forums and that it's just for customers to try to help one another, but this may not be a reliable source. I suggested that if they thought this was unreliable, they would better serve customers by engaging here or pulling this forum. Either you're in or out of solving customers problems.


Hope they see this, but not holding my breath.

Feb 26, 2014 9:47 PM in response to QuoteNotes

For what it's worth it. I figured I would have my own story. I bought the iPad Air the day it came out and I have regular crashes with Safari. Finally took it today at the Apple store. They do a quick test that gives basic info and found no problems. I explained I had already tried to restore a few times including starting as new. They basically told me there was no way they could check the hardware with tools in their store and they would just replace my iPad for me.


Because my configuration they did not have it in stock so they have ordered it I will pick it up into three days.


Just for grins I once again set this iPad back to set up as new. Within 30 minutes in safari I had crashed three times.


I guess I will take their new iPad and see how that goes I am not optimistic.

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iPad Safari crashing regularly

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