iPad Safari crashing regularly

Safari on my iPad is crashing fairly frequently; sometimes when I restart it retains the pages that were previously open, and sometimes not.

Have not yet established a pattern, but it seems prevalent on very large pages (for example pages with many images) and on pages with embedded video (particularly Flash).

Anyone else experiencing the same issue and/or have any further information? Anybody using a browser other than Safari on the iPad?

Mac OS X (10.5.1)

Posted on Jun 14, 2010 12:29 PM

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1,742 replies

Jan 2, 2012 6:10 PM in response to krakas

"Enhanced JavaScript engine"


LOL


That made me chuckle, I'm pretty sure Java has something to do with the crashing, (the only way to stop crashing on some pages is by disabling Java), they have "enhanced" it into something so useless it crashes to an extent of making browsing impossible on some sites.


Well done Apple!

Jan 2, 2012 6:19 PM in response to Vx99

Yeah, sure, adding JIT support to javascript and make it perform well, even on websites written by moronic contractors who wouldn't recognize a bug if it them in the face, managed by ******** who think adding 5 JS tracking libraries to each page will get enhance their revenue, is such an easy task.


Not there isn't a problem with Safari Mobile, but I wouldn't lol at that, nor would I say it only enhanced bugs.


And it's JavaScript, or JS if you want to sound techie, not Java that doesn't have much to do with the issue at hand.


And yes, if you disable a massive CPU/RAM hog, it will have an effect, and safari will indeed crash a lot less since you can't browse half of the sites out there.

Not sure it's exactly relevant to the problem at hand.

Jan 2, 2012 7:31 PM in response to mariacw from the woodlands

"Is it the IPad or Safari or iOS? I've tried the recommended fixes, except the DFU restore, and it still crashing."


Please try the DFU Restore. There are people for whom it worked that had tried all the other fixes. Someone reported that the apple store recommended a DFU restore.


Follow the other instructions to do this.


Dec 26, 2011 4:08 PM (in response to karenvb)

http://www.ifans.com/forums/showthread.php?t=279343 tells you how to do a DFU restore. Make sure you transfer purchases and do a final sync before doing this. Do not restore from backup. Setup as new ipad instead.


Jan 2, 2012 7:37 PM in response to Sam Katz1

What, the people at Apple don't use IPads? You act like they won't know anything unless we hand it over to them in person. I am quite sure they watch the forums,(stupid not too). They can see a problem early on and monitor how bad it gets with descriptions and explanations. As I said they have IPads so I am quite sure they are well aware of it.


They NEVER tell anybody when they are working on a problem. Maybe they feel that if people know when they start working on the problem people will complain how long it takes for them to figure it out.

Jan 2, 2012 7:50 PM in response to Rob Bruen

It kills me when people get on here as if they know the total workings of an apple product just to tell everybody to reset,etc. etc. etc.

Uhhhhh........ It don't work. Many many people have this problem. It showed itself with the update. So quit wasting people's time by telling them to try this and that when it is in Apples hands to fix it.

This ain't the first time we went through issues that were Apples software or hardware problems. (iPhone's)

Jan 3, 2012 11:11 AM in response to Sam Katz1

Do you know why I am here in this forum? Certainly not to hang around for the overwhelming brilliance.

You know what? My IPad has been crashing since the last update so I finally decided to come and see if there was an issue going on. Guess what? There is! Go figure. Hmm, since people started having the same problem at the same time with the same update.......I am going to guess it is not isolated to my iPad alone. Pretty smart huh? So no I am not going to waste my time resetting, restarting, redoing, reinstalling, rebooting, resynching, etc. etc. Done it before with the phones. Guess what? Didn't work. It was an Apple problem.

My life does not evolve around these Apple products. I use them for what they have to offer but that it is it. This is an Apple problem. Chances are they will fix it. If not, Oh well.

I just came to look and let it be known to Apple there is yet another iPad with this issue. They don't pay me enough to figure out their issues. I sure pay them enough though. So enjoy your resetting, restarting, redoing, reinstalling, rebooting, resynching, etc. etc. Just to find it is of no use.


I understand there is a time when resetting and all will fix a problem but this ain't it. Look at the numbers. Apple device owners can be a strange group.

Oh yeah, a friend of mine has an iPad too. Guess what? He has the the same issue. Go figure. It must be an airborne virus or something. Shall I torture his unsavy self by telling him to try resetting, restarting, redoing, reinstalling, rebooting, resynching, etc. etc.

Jan 3, 2012 11:50 AM in response to NVR2FST

It is kind of annoying that there is no point of contact from the mighty apple on here or elsewhere. There is the feedback form but again, no reply other than the standard "we can't reply in person but will look into it" type of auto response. Some form of human contact and feedback from apple would go a long way to easing people's headaches especially as apple do charge a pretty price for their products. It would not take much to have a connected moderator on here surely??


Most other companies have a contact of this sort, come on apple, get with the customer for a change.

Jan 3, 2012 1:04 PM in response to NVR2FST

I admit to being a complete newbie on Apple products but I have noticed that in Settings/General/Diagnostics these Safari crashes (and Apps store and iTunes for that matter) result in error reports titled "Low Memory". Although Safari Mobile is often the largest program running I wonder if it is the multitasking stuff that makes the difference. Since these reports do go to Apple hopefully they are getting hard data that is useful.

I like the new multitasking and screen gestures but I would prefer uninterupted Aps.

Jan 3, 2012 5:45 PM in response to Mrduttz

Again, like some others here, I seem to have resolved this problem by using iTunes to restore my iPad 1 to the factory default settings (knock on wood). In late November, I gradually began experiencing many Safari crashes each day. In mid-December, I elected to reformat my iPad, use iCloud to restore my data, and iTunes to reinstall my media files. I manually downloaded and reinstalled "Purchased" Apps and reconstructed Web "Add to Home Screen" icons as needed. I did NOT "Restore from Backup", because I suspected the problem also could reside in the backup, and thus might return. Fortunately, I keep screenshots of each of my iPhone and iPad page layouts and I also try to match the iPhone and iPad App organization and screen configurations as much as possible. This was a great aid in reconfiguring my iPad.


Since doing this before Christmas, I have not encountered iOS 5 Safari or other App crashing problems, though I do think iOS 5 does run a bit slow on the iPad 1.


Several very interesting theories regarding "low memory" errors or other possible causes behind this issue have been advanced and some seem pluasible. I wonder if it is possible the problem has roots in the iOS 4x-to-5 update process itself. Perhaps a "clean install" is what is fixing the problem for those of us who've taken this radical measure. While starting over was not fun and was time-consuming, it wasn't as a bad as I feared and it does appear to have been effective (so far). I now have backed up the reconfigured iPad to iTunes.


The best recommendations I've read in this thread are to report the problem using Apple's Support Feedback page, restore the iPad to factory settings and start over. I'd certainly like to read more detailed reports from people who've reinstalled everything from scratch.


I'm sure Apple is investigating this and you can wait for an iOS update that (hopefully) fixes the problem. But we have no way of knowing if a few hundred or a few hundred thousand iPads are affected or if a software update would fix the problem. If only a few hundred or even a few thousand users are affected, it just might be a corruption or installation issue and your delay in starting over could be for nothing.

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iPad Safari crashing regularly

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