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iPad Safari crashing regularly

749078 Views 1,680 Replies Latest reply: Apr 17, 2014 4:48 AM by RobBurn RSS Branched to a new discussion.
  • LouL Level 1 Level 1 (0 points)
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    Jun 18, 2011 2:05 AM (in response to Sam Katz1)

    Restoring didn't help, but I've had some success by boosting the WiFi signal.  I added an additional (new two channel) AirPort Express to my local network, and that seems to have mitigated the problem.  Maybe it's a queuing issue of some sort.  I'll be trying out the device outside my local network this coming week; I'll have to enable the 3G (Verizon) service.  But, I do find the performance of Safari very erratic, and I don't think it has anything to do with the user or the usage.

  • Kayemtee Calculating status...
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    Jun 19, 2011 10:58 AM (in response to Rob Bruen)

    My iPad safari crashes regularly and almost predictably when viewing Tumblr (I haven't found a tumblr app I like, so I have preferred to view it in safari).  This just started happening with newest iPad iOS upgrade, it was very stable before.  It does not crash when I am using it to view normal web pages that are not so "image heavy".

  • Kayemtee Level 1 Level 1 (0 points)
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    Jun 19, 2011 11:19 AM (in response to Rob Bruen)

    Thanks, Sam, clearing the cache worked even without restore - also it could be that an improved Wifi signal helped.  I think an earlier commentor suggested that safari doesn't seem to be dumping or releasing images that are no longer on the page.  Tumblr is probably unique because it can have a seemingly endless supply of images on the same page, same is potentially true for image heavy sites like flickr, etc.  Thanks for the reminder to empty the cache, though it doesnt seem as though I should have to do that - hopefully apple will fix in future updates.

  • Scott-SATX Calculating status...
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    Jun 26, 2011 8:34 AM (in response to Kayemtee)

    Kayemtee- I agree 100% with your input about the crashes.  My iPad 1 was very stable and surfed like a champ until the last iOS upgrade.  It bugs out of Safari pages all the time now.  For instance, I was trying to look up something on Fandango this morning.  After inputting all the search criteria it cycled and cycled and then just timed out when the found page was ready to load.  It starts loading the page and when it is almost finished back to the home screen it goes.

     

    I have Atomic Browser loaded on the iPad so I may just start using that in hopes that I can avoid the constant crashes.

  • Sam Katz1 Level 2 Level 2 (190 points)
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    Jun 27, 2011 7:50 AM (in response to Scott-SATX)

    I'm going to see whether I can understand this better.

     

    1. Have any of you taken it in to the Åpple Store Genius bar?

    2. Does it happen only on wifi or on 3G?

    3. Does emptying the cache help?

    4. Is it an AT&T or Verizon 3G model or wifi only?

     

    If it happens only on wifi, your router may be dual-band, or use a draft version of the wireless N standard and may be causing this issue.

     

    Upgrade your router firmware and use this article for more help

     

    The Linksys WRT160N is compatible with the ipad and is fairly inexpensive.

     

    http://support.apple.com/kb/TS3304

    http://www.edibleapple.com/some-ipad-owners-experience-wi-fi-connectivity-issues /

     

    This later article recommends resetting your network settings. How many people have tried doing that? Does the problem get better when the power cable is unplugged from the router for 2 minutes and then put back in? This may also suggest a router problem.

     

    Edit: I have an AT&T ipad 2 and Netgear equipment (WRT54G) not N, not dual-band, although maybe MIMO, and do not have this issue. Some Netgear N routers will cause difficulty connecting.

  • Smitty_CNX Level 1 Level 1 (0 points)
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    Jul 16, 2011 7:30 PM (in response to Rob Bruen)

    Using iPad 1. It's never been this bad. Safari crashes every other page. Frustrating is to put it mildly...! Apple get this fixed pleeze. NOW.

  • Triq Calculating status...
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    Jul 26, 2011 8:21 AM (in response to Rob Bruen)

    I cannot use Safari at all now.

    It either crashes on Startup or freezes immediately, and I cannot type anything in the search window.

    I cleared the Cache.

    what now?

  • antonfromtomsk Calculating status...
    Currently Being Moderated
    Jul 26, 2011 11:13 AM (in response to Rob Bruen)

    beta firmware ios 5 (from 1 to 4). safari stops loading pages after a while. blue progress bar appears in the address bar but not moving. the only way to get it to work is a complete restart safari.

    it happens regularly and at different sites

  • Sam Katz1 Level 2 Level 2 (190 points)
    Currently Being Moderated
    Jul 26, 2011 11:15 AM (in response to Triq)

    I really think you ought to take it in to an apple authorized service provider/genius bar. If they can't cause it to happen there, it may be your wireless router. Some wireless routers have a mode setting, try changing it to "G only". But it might be easiest to replace the router.

     

    If you haven't done a restore, doing that and setting up as new will eliminate software on the ipad as a possibility.

     

    Otherwise, it's hardware or network configuration.

     

    --Sam

  • Sam Katz1 Level 2 Level 2 (190 points)
    Currently Being Moderated
    Jul 26, 2011 11:21 AM (in response to antonfromtomsk)

    We do not troubleshoot betas here. They are betas, meaning they are buggy. If you have iOS 5, you should be a developer and should have access to the ADC Bug reporter. Please report bugs there. Nobody that I know with an ipad has this problem, except as noted here, when there's some incompatibility between the router and the ipad, and sometimes apparently also it can be a cache issue.

  • Scott-SATX Level 1 Level 1 (0 points)
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    Jul 26, 2011 11:26 AM (in response to Rob Bruen)

    My iPad 1 was crashing terribly on Safari.  I couldn't even log into Netflix even after clearing the cache and deleting the temporary internet files.  The last straw was losing my Safari icon in the baseline menu bar.  I eventually had to RESET everything. 

     

    My favorites were not changed but I did have to re-enter all the saved login information for my commonly used sites.  Everything seems back to normal now and there haven't been any problems on Netflix or the other pages I routinely browse.

     

    Good luck.

  • Sam Katz1 Level 2 Level 2 (190 points)
    Currently Being Moderated
    Jul 26, 2011 11:31 AM (in response to Scott-SATX)

    If switching to Atomic Browser fixes it, it is a software problem. Atomic Browser uses Safari as its rendering engine, so it shouldn't be any less crashy if this is actually a Safari problem. I'm not saying your ipad isn't problematic, just saying that it isn't Safari's rendering engine to blame.

  • Sam Katz1 Level 2 Level 2 (190 points)
    Currently Being Moderated
    Jul 26, 2011 12:09 PM (in response to Scott-SATX)

    This raises the question of what you mean by a crash. The dock at the bottom of the ipad's home screen is customizable, and you must have accidentally dragged it off. It is still accessible on your home screen and via search. You can then drag it back.

     

    Glad the reset fixed it. You are correct it doesn't remember wifi passwords etc. for your security.

     

    --Sam

  • TVBrian Calculating status...
    Currently Being Moderated
    Jul 30, 2011 6:39 AM (in response to Rob Bruen)

    My iPad 1 has been doing this consistently for a few weeks now.... Infact, it has crashed twice in the manner listed just reading this thread. For me this happens on my 3G or at home on WiFi.

  • TVBrian Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 30, 2011 6:45 AM (in response to Rob Bruen)

    My iPad 1 is having the same issue.... Infact, it crashed twice while reading this thread and then 2 mins ago again when I hit post on this message (so I had to login again and type this again, lol), hopefully not a forth time when. I hit send on this one. Tis is happening on both 3G and WiFi for me.

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