AT&T Store - Checking Order Status

Question

Level 1

8 points

AT&T Store - Checking Order Status

I managed to preorder my iPhone through AT&T's site around 5:45am eastern time; the confirmation email was received about ten minutes afterwards, so I can only assume all is well with my order.

Out of curiosity, for those who also ordered from AT&T's site as opposed to the Apple one, have any of you attempted to check your order status using the link provided in the confirmation email? It's clearly stated in both the email and on the status page that orders placed within the last 24 hours are likely to not show up yet, which is precisely the case for me as of 5:30pm eastern time. I can only assume the order will be recognized by the status page sometime tomorrow but I'm interested to know if anyone has had luck finding their order through the link ( https://www.wireless.att.com/orderstatus/order_statusresults.jsp)

Macbook Pro, Mac OS X (10.6.3)

Posted on Jun 15, 2010 2:31 PM

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Answer 1

xKiKix

Level 1

4 points

Jun 15, 2010 4:24 PM in response to msv81

this morning around 5 in the morning i pre-ordered the iphone 4 and i checked my order status under back ordered quantity everything had 1 but later on i checked back and nothing for me is back-ordered. all is still "in progress" i didnt have add an email to the profile so i didnt get a confirmation but i guess i will just keep checking the status page anyway.

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Answer 2

Mackie909

Level 4

1,054 points

Jun 15, 2010 4:01 PM in response to msv81

I ordered online @ about 12:30 PST an still have not received an e-mail confirmation. I have an order number though.

When I check status, nothing shows up.

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Answer 3

aprilfz

Level 1

0 points

Jun 15, 2010 2:58 PM in response to msv81

I was able to pre order around 1030am PDT and received the confirmation email around 11am PDT. I was able to click on the link in the email and my order status was already there. Last I checked on the order status it went from received to proccessing and the next step is shipping which wont happen til next week. There's not a lot of info available only date of order and order number.

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Answer 4

Jun 15, 2010 4:17 PM in response to msv81

I ordered at 4 this morning and got a confirmation email about 5 minutes later, I am also able to check my order status (which says "processing") through the link provided in the confirmation email. I was also able to get through to AT&T this morning to make sure that my order was ok.

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Answer 5

mcarlin

Level 1

10 points

Jun 15, 2010 4:30 PM in response to mcarlin

when i click on "in progress" it brings up the status explanations:

In Progress: Our warehouse is still processing this item for shipment.

Canceled: This item has been canceled and will not be shipped.

Partially Shipped: Some of the items have shipped. If an item is on backorder, an amount will appear in the Qty Backordered column.

Shipped: Our warehouse has shipped this item.

theres no processing on mine.

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Answer 6

xKiKix

Level 1

4 points

Jun 15, 2010 4:32 PM in response to mcarlin

Status Explanations

In Progress: Our warehouse is still processing this item for shipment.

Canceled: This item has been canceled and will not be shipped.

Partially Shipped: Some of the items have shipped. If an item is on backorder, an amount will appear in the Qty Backordered column.

Shipped: Our warehouse has shipped this item.

i guess whether its processing or in progress it probably won't make much of a difference as long as your order is not back-ordered. those are the dreaded words a consumer never wishes to hear.

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Answer 7

xKiKix

Level 1

4 points

Jun 15, 2010 4:40 PM in response to mcarlin

you should be fine, today i had to go to my at&t store and i brought up the question that since i ordered mines online earlier that morning how likely is it that i would receive mines on the 24th and he said "chances are very high" even including the ppl that was at the store preordering at that moment at 10 in the morning. so let's hope his words are true.

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Answer 8

Dee_bo

Level 1

0 points

Jun 15, 2010 5:03 PM in response to msv81

When I check mine there is a green check at the box saying order received but to the right there is the word ATTENTION in red with an !. Does anyone else have this? I ordered from At&t at 4am today and received a confirmation email and number

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Answer 9

mcarlin

Level 1

10 points

Jun 15, 2010 5:17 PM in response to Dee_bo

i think you should be fine, i think it has to do with it being a pre-order since the phone cant be processed untill the release date. Id call and double check with at&t though. I did an upgrade from my current plan and am showing a different screen then you.

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Answer 10

MrKenito

Level 1

15 points

Jun 16, 2010 12:23 AM in response to Mackie909

Yeah same here. I Made the preorder around 12 noon PST and have a printed order confirmation but as of 12am, still no confirmation email. My credit card hasn't been charged yet. I've tried checking my AT&T account using both the confirmation number and my phone number to no avail.

I'm searching these boards for answers but if anybody has anything to add, that would be greatly appreciated.

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Answer 11

msv81 Author

Level 1

8 points

Jun 16, 2010 5:52 AM in response to Community User

As of 8:45am this morning (approximately 27 hours after preordering), my order is now showing up as "in process" and my credit card has been charged $1.00 two times, I suppose to make sure it's valid. I'm assuming the card won't be charged in full until the order actually ships; not sure why some people do get charged in full up front while others don't (maybe it has to do with credit score?). In any case, all is well. I am expecting mine to be here on the 24.

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Answer 12

Jun 16, 2010 8:14 AM in response to msv81

The link to check your order status is actully:

https://wireless.att.com/business/order_status

You should see that in the order confirmation email you'd received. I found it odd that it directs a personal user to the business orders page, but entering my Order # on this link worked.

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Answer 13

MrKenito

Level 1

15 points

Jun 16, 2010 5:25 PM in response to MrKenito

kjamora wrote:
Yeah same here. I Made the preorder around 12 noon PST and have a printed order confirmation but as of 12am, still no confirmation email. My credit card hasn't been charged yet. I've tried checking my AT&T account using both the confirmation number and my phone number to no avail.

I'm searching these boards for answers but if anybody has anything to add, that would be greatly appreciated.

So here's an update...

I was able to log on to my AT&T account around midnight 6/16 and view the order. It states the model, SIM, and shipping is "In Progress" I still haven't received a confirmed delivery date and logging on today has been a hit or miss. I was charged *$365.41* (32gb model) by AT&T.

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Answer 14

Jun 16, 2010 6:11 PM in response to msv81

unable to order online, I went to my local AT&T store around 9:15am EDT and had to wait in line about 20 minutes. When processing, the system started crashing and the order had to be stopped and restarted several times. Finally, at about 11:30am the sales receipt came out and the preorder was complete, but for some reason the system would not allow shipment to my home, only to the store.

When I got home later that afternoon, I received a confirmation email indicating that my device would ship +ON OR AFTER JUNE 24+

Anyone else got this? Is this what they say on all of them or do some guarantee the 24th?

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Answer 15

BreathEZ

Level 1

20 points

Jun 15, 2010 3:01 PM in response to msv81

Change the search method to search by your phone number, not your order number. It works. 😉

Message was edited by: BreathEZ

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