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Can't disable passcode lock on iPad

For some reason, I cannot see the option to disable the Passcode Lock on the iPad (that should have been there under General > Passcode Lock). I have read about Exchange Server accounts, etc and I don't have any setup on my iPad. I also tried doing a complete restart and that did not help. Finally I tried General > Reset > Reset All Settings, which reset all of my customizations on the iPad, but didn't remove the passcode.

What do I need to do ???

Macbook Pro, Other OS

Posted on Jun 16, 2010 7:30 PM

Reply
27 replies

Jan 3, 2011 9:13 AM in response to evitavonni

The problem was caused due to my Microsoft exchange setup. When I deleted that account from my mails contacts link under general all the options under passcode came back. I was scared as I had given a long passcode which my son wouldn't remember and then it had grayed out the option not to erase all data on my iPad after 6 unsuccessful attempts. Crazy!!!

Sep 23, 2011 11:13 AM in response to Jazzlo

Ok guys this is a simple one


I originally downloaded an iphone/ipad profile via work to set up my exchange email account for work.


The profile disabled my passcode lock and auto lock to 1 minute!!!!!!!. Annoying.....


I made a note of all the correct settings within my work email exchange account. I then deleted the work profile which can be found under general settings.


I then manually added my exchange account details ie "not installing an automated profile" with the correct settings i noted earlier which included ie Email address Server Domain etc.The account then reconnected saying verifying account


I then found I was up and running again but with control over my auto lock and password lock.


hope this helps.



David

Jan 31, 2012 5:45 AM in response to evitavonni

My solution is super simple but it's for those who use an iPad personally so I don't have to deal with those that only tech savvy guys understand. I tapped the passcode again and keyed in the set code. After that I was offered the choice to set it back to "off" again, that's it. Sorry for my poor English if it's not clear :) but hope it works for some of you.

Apr 3, 2012 8:39 PM in response to evitavonni

Ponchajul has the only solution that worked for me. Here are the steps I used:

1. Settings -> General -> Passcode Lock

2. Select Turn Passcode On

3. Enter passcode (i had to enter the code 3 times)

Passcode will now be enabled as will all the other selections on that page.

Make the desired changes and then turn passcode off (or leave it on, your choice).

Sep 10, 2014 11:56 PM in response to evitavonni

If the button "turn passcode off" is greyed out and you don't have any Exchange account configured in your device you surly have a passcode policy still present.


To check the passcode policy go to:

Settings -> General -> Profiles


Here you find the list of the applied policies on your device.

Select the one that have "passcode policy" in the name and click on "remove"


Now you can disable the passcode on the menu:

Settings -> General -> Passcode -> "turn passcode off"


Try it.

For me works on iPad air

Can't disable passcode lock on iPad

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