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very slow download from iTunes store today 6/18/2010

It seems that downloads from the store are extremely slow this afternoon. a movie that normally downloads in 10 to 15 minutes, is now likely to take 4 to 6 hours! Is there a known issue at the store end. (using speedtest.net I've verified my download performance as 25Mbps) Is anybody else seeing this kind of poor download speeds

mac Mini 2.53 GHz Intel Core 2 Duo, 4GB, Mac OS X (10.6.2)

Posted on Jun 18, 2010 12:33 PM

Reply
69 replies

Apr 20, 2012 6:34 AM in response to Benjamin K. Melbye

thanks benjamin!!! i had to laugh at myself, once i tried your solution and it worked... the simplest answer is usually the best, for the past few days i was getting slow download speeds when i went to update an app, apps like bump which are 6.7MB taking 20 plus minutes, well today i decided to come here and read your post and it worked, lol and no not new to the internet just was not thinking, thanks for the pat on the head to wake up lol

Nov 11, 2012 10:15 AM in response to rshillington

same ere iam on 100mb virgin media did sppeed test getting 76mbps download 9.4 mbps up

says 6 hours to download red tails

i got this responce from itunes


Hello Scott,

My name is Fritz, from iTunes Store Customer Support and I am happy to help you with this issue.

I understand that you have contacted us because you are unable to download completely the movie you have purchased. Please accept my sincere apologies for the frustration this download has caused. I took the liberty of removing the file causing the issue from your download queue.

Scott, after reviewing the circumstances of your case, we determined that issuing you a refund for your purchase of "Red Tails" is an appropriate exception to the iTunes Store Terms and Conditions, which state that all sales are final. In five to seven business days, a credit of 13.99 GBP should be posted to the credit card that appears on the receipt for that purchase.

Additionally, please note that the average file size of a movie on the iTunes Store is 1 to 1.5 GB. Because of the size, a broadband Internet connection is required.

Thank you for the opportunity to help you. Please let me know if you have any other questions or concerns. I'll be more than happy to assist you with whatever you need.

Sincerely,

Fritz

iTunes Store/Mac App Store Customer Support

http://www.apple.com/support/itunes/ww/

Please Note: I work Sun-Thu, 8AM - 5PM CT

Thank you for allowing me the opportunity to assist you.

Nov 17, 2012 6:56 AM in response to rshillington

This is so strange. I even barely get pictures in the iTunes store donloaded, not to speak about actual downloads.


This is happening for the past two weeks. I sincerely hope, they are resolving the account / network issues quickly; rather than refunding customers for its purchases... as I would like to have the content rathen being fristrated about technical aspects!

May 18, 2013 10:02 PM in response to rshillington

I have a 50x5 Mbit cable business class modem, from Time Warner, in my house (doing that give me priority bandwidth over other residences).... Also as a business class there's no data caps or port blockings. The most I EVER get from the iTunes Store is 4-5MBytes/sec (about 35 Mbits)... Usually I get 1-2 MBytes/sec to iTunes or any device


My guesses are


1) Apple just doesn't have the bandwidth during certain times

2) I notice they throttle accounts. If I download an entire hd season, I start out fast, then it slows after a few hrs... Im guessing apple has a max data cap per day then slows you down.

3) I also don't think Apple is capable of handling all the new 35-50Mbit connections that are now readily available from the big cable companies.


Im in Charlotte, NC, USA

very slow download from iTunes store today 6/18/2010

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