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Level 1

5 points

Application update all Information outdated

Does anyone know of a solution for the "The information on this page is outdated. Click OK to refresh the page. If you have available updates after refreshing, click Download All Free Updates" message?

I open iTunes the go to the app store and click Download All Free Updates. It always gives me the message that the page is outdated, I have to click OK then it refreshes the page with the exact same app updates and I have to click Download All Free Updates again for it to continue.

This happens every time I have new app updates whether I launch iTunes or every time the iMac goes to sleep and I open iTunes when it was already running.

Aluminum 24" iMac, iMac "700" G4 (snowball), MacBook Pro 15", Mac OS X (10.6.4), iPhone, shuffle, 80gb ipod, 8gb nano, 16gb nano, iPhone 3GS, AppleTV

Posted on Jun 20, 2010 12:18 PM

110 replies

Sep 3, 2010 5:10 AM in response to Rangeshooter

Same issue here. Uninstalling and reinstalling iTunes didn't help. Neither did update to iTunes 10.0. Feedback sent to Apple.

Sep 3, 2010 9:53 AM in response to Rangeshooter

+1 for the list. I was hoping iTunes 10 would resolve the annoying issue.

jfaughnan

Level 3

871 points

Sep 4, 2010 7:56 AM in response to joewiz

I did too, but note that feedback form does't include the iPhone 4 or iPad or iTunes 10 in the drop down list.

I would be amazed if Apple pays any attention to that form. I think it's like those fake thermostats in office buildings.

Sep 18, 2010 9:00 AM in response to joewiz

Adding another "iTunes 10 still doesn't fix this"

gdouble

Level 1

5 points

Sep 18, 2010 5:06 PM in response to Rangeshooter

cosigned. Still getting this error.

Sep 21, 2010 5:23 PM in response to gdouble

Same here. Irritating problem. Very Windows-like. Maybe iTunes 10.1 will fix?

joewiz

Level 1

0 points

Sep 25, 2010 2:11 PM in response to joewiz

It appears to me that the problem is fixed.

Last night, this problem suddenly went away for me: I clicked on "Download All Free Updates," and for the first time in how long, the updated apps just all downloaded - no annoying error! This morning I updated to iTunes 10.0.1, and updates still just work.

It took quite a while, but nonetheless, great work, Apple!

Others?

Sep 25, 2010 5:39 PM in response to joewiz

Don't go thanking Apple too early. I initially thought I had the problem fixed when 10.0 was released, as the updates "just worked" for a few days. Then the problem came back.

So... I updated to 10.0.1 with high hopes after reading joewiz's message. Hopes dashed. The problem reared its ugly head immediately after the update. Sigh.

Hey Apple: how about focusing on fixing these issues rather than working on increased "Ping" integration? Please?

Sep 26, 2010 7:14 AM in response to SmartMoose

Still happening for me as well. Not sure if this was already posted - as I wasn't going to read through 5 pages of posts - but I read somewhere that the culprit is an app that is no longer in the app store. Not sure HOW to wade through all my apps and find the right one to delete, however...

Irritating - to say the least. (At least I bumped this back up to the top of the list!)

Sep 26, 2010 11:47 AM in response to Rangeshooter

Ditto.

joewiz

Level 1

0 points

Sep 27, 2010 7:22 PM in response to SmartMoose

I spoke too soon. The times since my last report that I've clicked on Download All Free Updates, I've still gotten the dialog, but it's a little friendlier than it used to be. Instead of an Error 5002, I simply see, "The information on this page is outdated. Click OK to refresh the page. If you have available updates after refreshing, click Download All Free Updates." Then I click OK, click Download All Free Updates, and they all download. So it's 3 clicks instead of 1. Still uncool, but slightly less uncool than Error 5002.

I say this is still definitely unsolved.

Sep 28, 2010 11:08 AM in response to Rangeshooter

I don't understand how this can be such a hard bug to fix.....

Oct 9, 2010 7:47 AM in response to Rangeshooter

Tagged. Still happening.

Oct 10, 2010 11:01 PM in response to Rangeshooter

I'm also seeing this issue, and is completely unresolved as of 10.0.1. Would love to hear of a fix, or better yet, see an iTunes bugfix release solve this one for us.

Oct 14, 2010 6:24 AM in response to Rangeshooter

Experiencing this problem here, too. PHENOMENALLY irritating. Apple, please fix this!

Application update all Information outdated