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iOS4 mishandling email atachments

I upgraded to iOS4 early this afternoon. Since then I have been unable to view any email attachments, be it PDF, XLS, or DOC. All I get to see is a low res view of the first page as if it were a picture attachment. There is no icon of an attached file, just a picture.

Another post suggested Stanza might be interfering... but I deleted it as well as another app called Mobile Toolz (office suite) just in case. Still I can not view attachments.

I tried force quitting the mail app and restarting my phone. Now I'm in the process of re-syncing the phone to iTunes... but I have low expectations of that solving the problem.

Any ideas?

iPhone 3GS with iOS 4, Mac OS X (10.6.4)

Posted on Jun 21, 2010 8:10 PM

59 replies

Jun 22, 2010 8:53 PM in response to Boutsik

Mine works perfectly so it's not the iOS4.

If you have office or doc type apps look for updates for them or remove and test.

Jun 23, 2010 12:32 AM in response to iphone3Gguy

I had the same problem - for me the solution was to remove the book reading app - "Stanza".

The Bu

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Jun 23, 2010 12:46 AM in response to hookem92

Same here. pdfs are affected only. I tried deleting all apps i have that can read pdfs: Stanza, Files lite and to be shure even iBooks. After that and after restoring everything i still can't open pdfs in Mail. pretty annoying...

iulius

Level 1

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Jun 23, 2010 2:32 AM in response to The Bu

ok, i got the problem only with pdf's (viewd as single image of first page)

step 1. i removed stanza, restarted iphone(off and on again)..resent fresh new email just in case... and seems the problem is still there.

step2. removed kindle. restarted iphone(off and on again)... and seems the problem is still there.

apple, any answers or clues?

One of my pals has a different combination of programs with Ios4(he does not have ibook yet)and the prblem does not exist

iulius

Level 1

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Jun 23, 2010 2:44 AM in response to iulius

ok. so step 3. restore iphone totally and all works (after hours of restoring all settings and minor details).
indcidentally this is what apple recomended on the phone, having no clue of what was going on. sort of kicck your heels trhee times and restore...

Really apple should be more careful w this...

jecdk

Level 1

10 points

Jun 23, 2010 4:19 AM in response to hookem92

I solved the PDF attachment problem by:

1) Connecting my iPhone to iTunes
2) Removing Stanza in iTunes and do a Sync (thus removing Stanza from my iPhone)
3) Restarting my iPhone (see note below)

Now i can open PDF files in emails, and also in QuickOffice (which was also impossible before removing Stanza)

Note:
Most of you know, but restarting is:
Press and hold down the Sleep/Wake button and Home button simultaneously for a least 10 seconds (ignore the slider) but release both the buttons when the Apple Logo appears on the black background. Now wait for the iPhone to restart.

csrobins

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Jun 23, 2010 4:53 AM in response to jecdk

I just tried the above mentioned fix, except mine is working fine after only steps 1) and 2). Strange, because I've removed Stanza before, but only by deleting it from the iPhone itself. Unchecking it in the Apps section of iTunes seems to do something special. Possibly no need to reset anything.

FYI: Earlier today I tried removing several apps from the home screen of the iPhone and also did a reset (Settings -> General -> Reset -> Reset All Settings) without deleting any data/media. Then I restored from a backup, and iTunes re-synced the apps I had removed before the reset. Still, the problem persisted until I removed Stanza through iTunes.

hookem92 Author

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Jun 23, 2010 4:56 AM in response to hookem92

The problem on my phone was an app called Air Sharing Pro.
iTunes kind of clued me in. It shows the app in a separate pane of the apps tab on my iPhone for File Sharing.

I deleted the Air Sharing app from my phone (after first backing up the files I had stored in it). Instantly ALL of my email attachments are visible again.

I even reinstalled the Air Sharing app and they still work.

This tells me that there is some sort of a conflict with an API in the upgrade process from iPhone OS 3.x to iOS 4. If you have any apps that file share or read PDFs that were on your phone when you upgraded to iOS 4 remove them and see what happens. I'll bet your problem will be fixed too.

Jun 23, 2010 6:02 AM in response to Sideburns4life

Same problem here with pdf's...

The Bu

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Jun 23, 2010 6:31 AM in response to hookem92

Ok: so I just solved the problem on my iPhone 3GS.

I connected my iPhone to iTunes, deleted Stanza and synchronized (thus deleting Stanza on my iPhone). Then I clicked on "Restore" on the main screen, which pops up when you connect your phone. After iTunes set the phone up again, I was asked if I wanted to restore my data from a backup. I did that and voilà: Now everything works (I can open pdfs in Mail), plus my data, so e.g. also gamesafes, are completely there.

Hope this helps some...

akurgun

Level 1

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Jun 23, 2010 11:40 AM in response to hookem92

This worked for me:
Deleted the iBooks application.
Restarted the iPhone.

That's all. Now i can see my maile and their attachments without a problem.

Jun 23, 2010 11:57 AM in response to jecdk

Thanks,

This did it for me.....

Jun 23, 2010 4:48 PM in response to PaulBertens

Today the apple genius bar instruCted me to perform "Reset All Settings". problem resolved.

Jun 23, 2010 9:23 PM in response to sixela002

If you have Stanza installed, they are aware of the problem. They say it will be fixed in a submitted version 3.0.2.
This is the link to their forum discussion.

http://getsatisfaction.com/stanza/topics/stanzacauses_the_ipad_mail_app_to_render_pdf_attachments_asimages

jmush20

Level 1

38 points

Jun 23, 2010 10:20 PM in response to hookem92

I can also confirm that uninstalling Stanza via an iTunes sync fixed the issue. Deleting the app on the phone itself did not help. So I reinstalled and uninstalledmvia iTunes sync. Fixed. Thanks guys!

iOS4 mishandling email atachments