Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

0 points

iOS4 mishandling email atachments

I upgraded to iOS4 early this afternoon. Since then I have been unable to view any email attachments, be it PDF, XLS, or DOC. All I get to see is a low res view of the first page as if it were a picture attachment. There is no icon of an attached file, just a picture.

Another post suggested Stanza might be interfering... but I deleted it as well as another app called Mobile Toolz (office suite) just in case. Still I can not view attachments.

I tried force quitting the mail app and restarting my phone. Now I'm in the process of re-syncing the phone to iTunes... but I have low expectations of that solving the problem.

Any ideas?

iPhone 3GS with iOS 4, Mac OS X (10.6.4)

Posted on Jun 21, 2010 8:10 PM

59 replies

Jun 23, 2010 10:48 PM in response to jmush20

YES. FINALLY. "I can also confirm that uninstalling Stanza via an iTunes sync fixed the issue. Deleting the app on the phone itself did not help. So I reinstalled and uninstalledmvia iTunes sync. Fixed. Thanks guys!"
The above method works.

Jun 23, 2010 11:45 PM in response to k.alexander

I am unable to open xls or doc email attachments in quickoffice although I can open pdf attachment in iBooks. Does iOS4 on 3G support opening attachments in 3rd party apps?

Andrés

Level 1

5 points

Jun 24, 2010 1:52 AM in response to jmush20

Does it imply removing the Stanza app from iTunes or is it enough to install/uninstall it via sync?

Jun 24, 2010 5:07 AM in response to hookem92

I deleted stanza over itunes, deleted iBooks, synced the iphone, restarted, but nothing. Still the pdfs shown as low res pictures. Any other ideas?

Jun 24, 2010 5:16 AM in response to hookem92

I have an iPhone 3GS, and had the same problem. PDF attachments appeared as an image of the first page, and there was no way to read beyond the first page or open it in iBooks.

Doing a fresh OS install (or restoring to original settings after upgrading) fixes the problem. I originally upgraded to OS4 and had a couple of other issues that were bothering me. Last night I decided to restore and manually reinstall everything again, and that has rid me of all those nasty bugs, including the PDF attachment one.

Jun 24, 2010 7:58 AM in response to hookem92

I deleted stanza using my phone and it didn't work. Then I reinstalled stanza from within iTunes and then uninstalled again but from within ITunes. That fixed it for me. Now I can read PDF files in mail.

Jun 24, 2010 8:33 AM in response to hookem92

I am having problems with Excel spreadsheets. For example an interest rate of 3.982% is showing on the iPhone as 0.040%, 4.586% is showing as 0.046%

Deleted iBook, Docs2Go, & Air Sharing, plus complete reset of settings, still nothing different. Be careful, it seems you can't trust xls files for now.

Andrés

Level 1

5 points

Jun 24, 2010 9:14 AM in response to Steven Massey

Yes. The iTunes solution for uninstalling Stanza worked for me. Thanks.
I also uninstalled Air Sharing, which interfered with the "open in..." button.
I did not uninstall Good Reader. It seems not to interfere with all this. That's surely a well-designed app.

Jun 24, 2010 6:35 PM in response to Slurpee Green

I just tried the reset all settings, but that didn't solve the PDF viewing problem for me, unfortunately.

doug

Jun 24, 2010 6:41 PM in response to Steven Massey

I tried your trick of re-installing Stanza from within iTunes and then deleting it from within iTunes, but that didn't work either. Still the same PDF problem in Mail.

doug

csrobins

Level 1

0 points

Jun 24, 2010 7:01 PM in response to Doug Lerner2

Removing Stanza through iTunes and resyncing didn't fix my wife's iPod touch, but as I said earlier, it seemed to work on my iPhone. Could be air sharing or quick office causing the problem too. I'm just going to wait for updates to the programs and see if that fixes it as the PDF problem is only a minor annoyance for her.

jfwells

Level 1

0 points

Jun 24, 2010 8:23 PM in response to hookem92

My wife could not open a PDF on her iPhone, but I was able to open it on mine. Neither of us have Stanza.

The other issue that I have had is when I try to e-mail a photo that I have taken with the iPhone while it is vertical, the photo is rotated 90 degrees in the e-mail. If I take it with the iPhone with the top turned to the left, the photo comes through normal. If I turn it the other way the photo is inserted to the e-mail upside down. Anyone have this problem?

Jun 25, 2010 3:12 AM in response to hookem92

I had this problem with PDFs and DOCs. Opening DOCs was fixed in my case by an update of Readdle Docs. Ever since I updated that app, DOC files open correctly in Mail and I have the option to open them in Readdle Docs. However, for PDFs the problem persists. I therefore assume that it must be something about the way thirdparty apps interact with Mail and hope the issue will disappear as more apps get updated to iOS4 compatibility.

Jun 25, 2010 9:49 AM in response to hookem92

Deleting Stanza alone did not do it for me.
The trick seems to be turning off "load remote images" in the Preferences under Mail, Contacts, Calendars. Then check the mail and see pdfs magically open correctly and in whatever app you deem appropriate.
After which you can return to the prefs and turn "load remote images" back on if you wish, and, amazingly pdfs still behave properly in mail.

adream8

Level 1

0 points

Jun 25, 2010 10:05 AM in response to charlesblackwell

Same problem here! 😟 Help!

iOS4 mishandling email atachments